Olark is Okay...
Updated May 08, 2019

Olark is Okay...

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Olark

Olark is used in two instances for our team. One I can speak to more than the other. In the first instance, our sales teams use olark to answer prospective customers questions while they view a tour of our product.

My team (support) uses Olark to support our product via live chat. Chat allows us to serve more than one customer at a time and still gives the customer direct access to a real person at the click of a button!
  • Gives analytics of the chatter's internet browser and what page they are using in our product.
  • Users seem to be able to locate chat and use it without too many questions or instructions.
  • It's affordable...
  • Image sharing is a must.
  • Text breaks. Come on! This should go without saying that a chat program should allow for you to hit "shift return" to put a page break in your text. How are you supposed to send step by step directions?
  • Olark has been very unreliable as of recent. Messages sending and receiving at an alarmingly delayed rate.
  • Since using a chat program we've been able to serve more customers
  • Customers rave about out chat services!
  • Gives customers a one click solution for reaching out for help
Olark really doesn't stand up against these options. It feels outdated compared to most of them. All of the competition offers page breaks, while Olark does not. I don't really understand why they don't have this simple feature. I can only guess that it's a methodology thing, since everyone else has it.

All the other programs give you file sharing too, while Olark does not.
Olark is suited well for those that want an affordable option for a live chat solution. Olark is really just "okay" and I'm 100% positive that we can find a better solution for our team's live chat needs. Olark still feels clunky by its limitations. If they were to give us a means by which we could use page breaks and share files with users, we'd be good to go!