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OnPay

Score8.5 out of 10

108 Reviews and Ratings

What is OnPay?

OnPay's payroll and HR is designed for people who want to spend more time running their business, and less on back-office tasks. The application aims to enable users to:

Read more details.

Categories & Use Cases

Media

Screenshot of full-service payroll
Screenshot of multiple pay rates and schedules
Screenshot of employee self-onboarding and org charts, which are built-in
Screenshot of an e-signable offer letters
Screenshot of calendars, where PTO is managed and approved
Screenshot of centralized finances, viewed with over 20 reports for analyzing employment-related expenses
Screenshot of hourly worker management that keeps attendance, PTO, and payroll under a single roof

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Screenshot of full-service payroll

OnPay Key Features

Learn about the best (and worst!) features OnPay has to offer, as determined by TrustRadius' reviewers.
Based on 108 ratings of OnPay's features
View all OnPay features

Top Performing Features

  • Direct deposit files

    Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.

    Category average: 9.3

  • Pay calculation

    Pay calculation provides for computation of employee pay with state and federal deductions.

    Category average: 9.1

  • Reimbursement management

    Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.

    Category average: 8.1

Areas for Improvement

  • Benefit plan administration

    Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.

    Category average: 8.4

  • Salary revision and increment management

    Salary revision is the ability to modify individual employee pay.

    Category average: 8.6

Who Buys & Uses OnPay

OnPay Reviews

What users are saying about OnPay.
View all OnPay reviews

Pros

  • Responsive and helpful customer service
  • Efficient and timely payroll processing
  • Accurate and automated tax filings, including multi-state

Cons

  • Insufficient guidance during initial employee setup
  • Limited advanced payroll scheduling options
  • Lack of integrated time clock functionality

Excellent Customer Service When We Needed It Most

Paula Martin
Admin in Human Resources at Freedom Motorsportz (1-10 employees)

Use Cases and Deployment Scope

We’ve had a great experience with OnPay. Their customer service is always friendly, helpful, and easy to work with. We recently ran into an issue with a late payroll submission and needed to make some changes, and their team went above and beyond to help us get everything straightened out. They were patient, knowledgeable, and made what could have been a stressful situation much easier to handle. It’s reassuring to know that when you need help with something as important as payroll, you can actually reach someone who is willing to work with you to find a solution. Great customer service and a great experience overall. Highly recommend OnPay!

Pros

  • Customer Service
  • Resolve Issues
  • Answers Questions

Return on Investment

  • Incease Accuracy in filings
  • Improved compliance

Usability

Other Software Used

QuickBooks Online

OnPay - on target and on task for your payrollhr needs.

Incentivized
David Dean
Lead Pastor at Hope Community Church (1-10 employees)

Use Cases and Deployment Scope

OnPay is our payroll provider. We don't have the administrative staff to handle payroll, so OnPay has made it easy to get payroll done and handle the different pay types such as W-2 Employees and 1099 Contractors.

Pros

  • Simple to Setup
  • Manage different pay schedules
  • Manage tax payments to different states

Cons

  • Automating payroll
  • Employee entering hours
  • More customization of the dashboard

Return on Investment

  • Time savings
  • Improved Complianace
  • Working with different states and requirements

Usability

Alternatives Considered

QuickBooks Online

Im the President and can said that OnPay is a very good payroll company to work with

Incentivized
Doug HardyView profile
President in Sales at Pembroke Data Supplies (1-10 employees)

Use Cases and Deployment Scope

Payroll along with payment of payroll taxes and filling

Pros

  • Payroll
  • Pay taxes
  • Files tax reports

Cons

  • Long on boarding when first signed up, this could improve

Return on Investment

  • Idont have to worry about filing all the government reports

Usability

Other Software Used

Microsoft 365

Great for a Small Church

Verified User
Retiree (1-10 employees)

Use Cases and Deployment Scope

We use OnPay for payroll. As a small church, there are some unique tax implications and requirements that they have helped with in setting up our needs. When we have had questions or needed to make changes, the support has been knowledgeable, patient, and very responsive. They don't charge extra for support.

Pros

  • On-boarding was a breeze
  • Making adjustments has been supported without judgement or additional costs
  • The ability to connect with QuickBooks Online is awesome

Cons

  • A dream feature would be scheduling payments so they could be set up in advance to be triggered on a specific future date

Return on Investment

  • Our church still has me as treasurer. My time and lack of frustration have been worth a lot!

Usability

Alternatives Considered

Rippling Payroll

Other Software Used

QuickBooks Online

Efficient Reliable and Compliance-Friendly

Incentivized
Verified User
Partner in Professional Services (1-10 employees)

Use Cases and Deployment Scope

We switched over to OnPay for an affordable option to streamline our payroll, taxes, benefits, and onboarding process. It makes it extremely easy to stay on schedule and make sure all of the numerous tax filings and reports are submitted on time without thinking about it.

Pros

  • Customer Service
  • Accurate AND Automated Tax Filings
  • Offers multi-state services for our employees across the U.S and keeps us compliant!

Cons

  • There are limited third party integrations. I have to do our 401k deposits manually through another system, but I'm fine with it since I'm saving so much time elsewhere by using OnPay. Not a bad tradeoff.
  • You have to start with a 4-day payroll processing wait-period for a couple of payroll cycles before swapping to 2-day. This can be a potential shift if you are coming from ADP or elsewhere that you are allowed to process the day before.

Return on Investment

  • Payroll probably takes me less than 10-15 minutes each pay period - quite a time savings from when I had to process manually.
  • OnPay taking care of the filings across multiple states for us is a no brainer. Not having to log in to multiple systems to file saves a lot of frustration and time (how many times to I need to verify my identity??). Now I just go into OnPay and view/save my reports for each federal and state filing. I don't have to worry about accuracy or deadlines; it's all taken care of.

Usability

Other Software Used

Crelate, Squarespace

OnPay Alternatives

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View all OnPay alternatives
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