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OnPay

OnPay

Overview

What is OnPay?

OnPay's payroll and HR is designed for people who want to spend more time running their business, and less on back-office tasks. The application aims to enable users to:• Run payroll• Automate taxes• Let employees do more themselves• Simplify HR…

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Recent Reviews

HIGHLY RECOMMEND ONPAY

10 out of 10
January 26, 2024
Incentivized
We use OnPay for payroll for our small business. For nearly 25 years we have processed payroll in house including all federal and state …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 5 features
  • Salary revision and increment management (31)
    9.9
    99%
  • Direct deposit files (40)
    9.5
    95%
  • Reimbursement management (19)
    9.1
    91%
  • Pay calculation (42)
    7.5
    75%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://onpay.com/payroll…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $40 per month
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Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.1
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Product Details

What is OnPay?

OnPay's payroll and HR is designed for people who want to spend more time running their business, and less on back-office tasks. The application aims to enable users to:

• Run payroll

• Automate taxes

• Let employees do more themselves

• Simplify HR processes

• Offer benefits in any state

OnPay is $40 plus $6 per person each month. The monthly fee includes integrations with QuickBooks, Xero, and time-tracking software, as well as all quarterly and year-end tax filings, and a set of HR tools. OnPay’s team helps users get set up by adding prior wages and employee information. Users can add on integrated benefits, a 401(k) plan, or pay-as-you-go workers' comp.

OnPay Features

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

OnPay Screenshots

Screenshot of Full-service payrollScreenshot of Multiple pay rates and schedulesScreenshot of Employee self-onboarding and org charts are built-inScreenshot of e-signable offer lettersScreenshot of Calendars, where PTO is managed and approvedScreenshot of Centralized finances, viewed with over 20 reports for analyzing employment-related expenses

OnPay Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish

Frequently Asked Questions

OnPay starts at $40.

Reviewers rate Salary revision and increment management highest, with a score of 9.9.

The most common users of OnPay are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(76)

Attribute Ratings

Reviews

(1-25 of 45)
Companies can't remove reviews or game the system. Here's why
Tari Martin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
OnPay is our Payroll solution. It does everything the big names do for a lot less money! It allows you to record deductions for 401k, HSA and a lot of other things. You can also do direct deposit into multiple accounts. You can add bonuses, track vacation, etc. They also file your quarter tax reports.
  • Price
  • Ease of use
  • Functionality
  • 401k deductions are a little confusing to setup
  • More flexibility with picking pay days around holidays
  • Referral program
OnPay is a great alternative to bigger Payroll companies. It has all the bells and whistles but the end user has to do all the work. It might not be the best solution for big companies that have a lot of employees. It's great for salaried employees that don't have changes from pay period to pay period.
Amir Nurani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I manage payroll for our company using OnPay and have done so for several years. We use for both W-2 and 1099 pay. This is a good system to help manage that. Tax filings, payments, and payment management is all automated.
  • Payroll
  • Taxes
  • Reporting
  • Navigation.
If you need a system that manages your payroll well and gives a good portal to your employees, this is it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use OnPay for our payroll. We don't really have any issues with OnPay most of our questions to support are just to clarify things we aren't sure of. Overall we are very pleased with their service and customer service.
  • I like that they pretty much take care of everything relating to payroll.
  • Their website is very intuitive and easy to navigate.
  • Their cost is reasonable for what you get.
We use OnPay for payroll and it's been a pleasure to use. We don't have the time or inclination to deal with payroll and using OnPay makes it so easy. This saves us a lot on costs as we have no need to hire anyone to handle payroll.
January 26, 2024

HIGHLY RECOMMEND ONPAY

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use OnPay for payroll for our small business. For nearly 25 years we have processed payroll in house including all federal and state filings. This year we decided to move to a payroll system that could handle that task for us. We first signed up with a competitor. What a nightmare just getting our information into their system. We could not use the payroll dates we had always used. We didn't get the promised one free month trial. The final straw came when they filed our second quarter state return and made a mistake on how much was owed. For the first time ever we had to pay interest and a penalty. They would not pay it for us even though it was their error and they had already pulled the money from our account! We started looking for another payroll service. Dreading going through another sign up process I called OnPay. I couldn't believe their positive attitude. OnPay was apologizing to me for the service we had received from a competitor. They answered all my questions - yes we could even go back to our original payroll dates! It really sounded too good to be true. I decided it was worth it to change providers.
  • Communication - From my first call I was so impressed at the level of care and compassion OnPay expressed. I was assigned specific employees who were available in the sign up process to walk me through each step and to answer all my questions. I know some of my questions were probably "stupid" but OnPay never minded answering them and I was always treated with respect.
  • On Boarding - The nightmare I had experienced with a competitor became a dream with OnPay. They said if I would authorize them to sign onto my account they would take care of the sign up process. And they did!!! They also did it correctly. All of the numbers and information was error free. The only information I was required was input was direct deposit bank information.
  • Resolving an Issue - I have only had one issue that needed to be resolved. The person I talked to had to check with another person for an answer but she stayed on the line with me to make sure the problem was resolved. Then I received a follow up email outlining exactly what action they had taken.
  • Ease of using the website - I can find what I am looking for! I like the verification code. And every time I sign on to my account the red heart by our company name makes me smile.
  • I would love to have the option of auto payroll. But everything else is so good this isn't a game changer.
  • Would like to have a shorter advance timeline of submission.
I have already recommended OnPay! OnPay works and is reasonably priced.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
OnPay is in a class by itself. I'm impressed with their management of resources and technology to deliver low cost high efficiency Payroll management.

We've been using their services for over 5 years now and value what they bring to the table. From visibility, to ease of use, all the way through their reporting, the experience is excellent. Even through the occasional moments of needing a hand from their support staff it's been a wonderful to work with them.

I highly recommend OnPay!
  • Automation
  • Reporting
  • Visability
  • Ease of Use
  • Support
  • Customization
  • Tax reporting customer support timeliness
  • Perhaps Payroll education for the young/new accountants
  • Proactive follow up from OnPay to ensure accuracy of Payroll setup/infostructure
I'd say if you had someone who wasn't educated on how Payroll should be setup and function OnPay is less ideal. But even then you've got things so well setup and cost efficient, they could afford to put some focus on training. In my mind I imagine OnPay is the best solution for small to mid, even early large, company Payroll processing.

We're a small company so I'm unaware of the options provided to streamline importing of large group payrolls, but that might be an area where the interface could provide challenges.
January 25, 2024

Happiest customer!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am a single member LLC and I use OnPay to handle my payroll. It takes loads of stress off of me every month. All I have to do is log in each month, press a few buttons, and voila! It calculates taxes and automatically deposits my check into my bank account.
  • Easy to navigate system.
  • Excellent customer service whenever I have a question.
  • The onboarding process was straight forward and headache free.
  • Being open on Saturdays for inquiries.
OnPay is great for small to mid-sized businesses where they want some help with payroll but don't want to hire a company to do everything. There is slight involvement with but once the account is set up, it really is simple and easy to use. Even the onboarding process is easy and well explained.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use OnPay for our Payroll needs. While we are a small company, PayRoll and the associated tax payment requirements all take up valuable time and bandwidth. These tax requirements seem to be in a constant state of flux. For a small fee, it is well worth having a company like OnPay take care of these all-too-important-requirements, freeing up our time to spend elsewhere on more enjoyable aspects of building our business.
  • OnPay responds promptly and informatively to questions we have had over our taxation requirements.
  • OnPay provides a simple-to-use interface for our bi-monthly PayRoll
  • OnPay has responded informatively over letters received from the IRS and has given us piece of mind that the regular tax payments, both state ad federal, are being handled correctly by the OnPay team.
  • It would be god for OnPay to provide regular email updates that state and federal tax payments have been made.
  • While it is possible to find out, by scrolling through various links on the website, whether OnPay has made critical state and federal tax payments, it is often had to find where to look if you are not full conversant with the tax code language.
  • It would be good to be able to execute payroll in advance, in cases where the person doing payroll goes on vacation for longer than a couple weeks. Currently, OnPay only allows you to execute payroll for a current period, not a future period.
OnPay charges a reasonably low fee for the payroll services and quarterly tax payments it makes. It provides an easy-to-use interface to carry our regular payroll activities and to let you know specific deadlines in order for payroll to be done in a timely manner. It would be good to be able to setup payroll on an ongoing basis (not having to do it manually every two weeks). Also, if we need to execute a payroll early, it would be good for the money to stay in our account until it is time to pay the employee, and not take it out of our account the minute we run payroll.
Doreen Abbott | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use OnPay as my payroll processor for my own company as well as all of my accounting clients. It is very easy to setup new clients and correctly complete each payroll process on a timely basis. I can run as many payrolls as necessary for each indivual client as they request including special runs.
  • It is easy to add new employees.
  • It is easy to inactivate employees who leave the company.
  • All quarterly and annual reports are completed and filed on a timely basis.
  • Employees have direct online access to their paycheck as well as their W-2.
  • Expand the mapping abilities to when using QBO Advance
OnPay is perfectly priced for small companies with only a few employees.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
OnPay assists in streamlining payroll processes for our firm's clients. This includes calculating wages, withholding taxes, managing direct deposits, and generating pay stubs. OnPay helps us navigate complex tax regulations and ensure compliance with federal, state, and local tax laws, reducing the risk of penalties due to errors or non-compliance. OnPay integrates with accounting software to streamline financial reporting and ensure accurate bookkeeping. OnPay provides employees access to their pay stubs, tax documents, and to manage their personal information. This self-service capability reduces the administrative workload for our accounting firm. We leverage OnPay as a client-facing tool, offering payroll services as part of the firm's suite of services. Ultimately, the use of OnPay within our full-service accounting firm addresses challenges related to payroll accuracy, compliance, efficiency, and client service; enhancing the firm's ability to manage payroll effectively for our clients.
  • User-Friendly Interface
  • Customer Support
  • Automation & Accuracy
  • Scalability
  • Integration summary with both paper checks and direct deposit
  • Automated payroll processing for salary
  • More user friendly employee portal. They have a hard time making changes to withholding and direct deposit themselves.
OnPay is well-suited for business of all sizes. They offer a simplified platform for streamlining payroll processes. This works great for start-ups and growing business, non-profit organizations, consulting businesses, marketing agencies, and law firms. OnPay does not always handle more complex payroll well, like larger enterprises with industry specific needs. It does not have the ability to job cost and has some limitations when it comes to multiple pay lines as it is sometimes not as customizable as other payroll software programs.
Lisa A Lewis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use OnPay for my firm's monthly payroll needs as well as for 4 of my clients who require payroll services. I find it user friendly for the most part once the set-up is complete. My only issue is that client set-up is cumbersome and not user-friendly. Support is professional and quick. Highly recommend.
  • Communication
  • Customer Service/Assistance
  • Reporting
  • Client set-up/onboarding needs to be easier
  • Remove requirement for client invite to be on dashboard when referral link is used.
My clients who use OnPay are all small with under 5 employees. OnPay is one of the best payroll providers for small organizations that I have ever used. I think the reporting is user-friendly, the support is top-notch. The partner portal is easy to navigate.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Currently, OnPay is used to pay contractors who would be subject to Form 1099-NEC reporting requirements. Originally, OnPay was the solution to the high fees being charged by a CPA firm to handle the organization's payroll for 1-3 employees. In additional to the monthly fees, the CPA firm also charged quarterly and annual fees to file payroll tax returns. The total payroll fees being charged each year were disproportionate to what would be a reasonable charge. This may be because of the small number of employees at the time. OnPay was selected to address the high fees being charged for payroll processing.
  • Relatively low payroll costs as there is a base fee plus an additional fee for each person being paid
  • The monthly fees pay includes all payroll tax return filings, no additional fees charged later
  • Customer support has been responsive though there appears to be cutback in the number of representatives in recent years. Before there was more online chats. Recent there have been more email response
  • I would like to enter some payroll information in advance of the current payroll runs
  • Adding and changing administrators was a bit cumbersome and took several days
  • It works fine for a small number of people being paid if they can be seen on one screen but it might be cumbersome with more than about 10 people. Probably needs a better or different procedure with more people.
In the right situation......it works very well. More for smaller organizations with about 10 people being paid at a time which is our situation. Ideal would be same salary or pay each pay period.

Much larger than that.....it may work with a stable workforce and salary that does not change much. But it can be cumbersome if lots of changes and hourly pay as it would require lots more input.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
OnPay is a great payroll solution for small businesses.They handle all the taxes for you and also provide direct deposit and the tax forms annually to your employees. On top of that they do it more affordably than the big companies. We have roughly 20 employees and OnPay is perfect for our size.
  • Ease of use for entering payroll
  • Affordable pricing
  • tax filing
  • Integration with other software
OnPay is a great solution for small to medium size businesses. They handle most everything you need with an affordable monthly fee. Support is good and onboarding is easy with OnPay. I recommend it all the time to other business owners. The digital offer letters and tax forms are great too.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I manage payroll servicing for all my clients through OnPay. I found it easy to learn. The customer service is excellent, whether you send in a written request of call in for assistance.
  • payroll tax reporting
  • customer service
  • setup of contractors and employees
  • Setting up a payee with DBA structure AND a FEIN. Currently not an option.
I would rate OnPay a 10 based on ease of use, reporting functions, and customer service experience. Compared to other servicers, I found it a life saver that OnPay can issue payments to ITIN holders.
Score 1 out of 10
Vetted Review
Verified User
Our small business uses OnPay to run payroll and maintain compliance related to payroll, reporting, and taxes.
  • sends net pay to employee bank accounts
  • In my experience, tax errors which led to late fees, interest, and accountant fees
  • In my experience, integrations do not work and undoing them is costly
I think OnPay is great if you have someone dedicated to running payroll that understands payroll enough to avoid the errors that are, in my experience, inevitable if you use OnPay.
Charlie Hinerman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use OnPay for payroll & the reports, in PDF form. Our company is very small, OnPay was a perfect fit. Great staff, no timely waiting for call backs. One of the great things that I like about OnPay is that when we have had an issue & I have to call them, you actually talk to a real person in a timely maner. They have a great staff!
  • Customer Service
  • Return your phone calls
  • Always friendly
  • Great price
  • Easy system to use
  • Great payroll reports
  • Time clock system that works with OnPay?
Well suited for any business. Nothing negative.
William Schrack | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it to pay one employee. It is reasonably priced and easy to use. It helps us to not worry about any of the filings that are required. When we did things manually, we had a tendency to fall behind.
  • Calculating taxes.
  • Integrating with QuickBooks.
  • Reporting.
  • Customer Service.
  • Needed authority (power of attorney) to file Illinois Filings.
As a non-HR person, it is very easy to use. I can only say that it works great for a small company since that is my only experience with OnPay.
April 20, 2023

OnPay is OnTop

Caryl Hornberger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I run a small business and OnPay has been really great in helping me through the payroll process. There was an initial problem with the way I had setup our state's tax account and an OnPay representative was very helpful in getting the issue remediated quickly. Since then it's been very smooth sailing! The cos for their services is very competitive and all filings have been on-time and correct. Thank you, OnPay!
  • Great Customer Service
  • Ease of Use
  • Consistency of Service
  • Could send email with button to automatically run payroll
  • Could create an online chat presence for quick questions
  • Dark mode!
OnPay is great for small businesses who don't want to hire a full-time accountant to do their bookkeeping. This is especially true for business owners who may not have much payroll experience and require help through the process. It may be less appropriate for large corporations.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use OnPay for Payroll and assistance and payment of Federal and State tax responsibilities. OnPay makes it easy to manage the ebb and flow of staff fluctuation throughout the year. Keeping track of reemployment taxes and other payroll taxes are managed by OnPay so I do not need to worry about being late or forgetting an important payment.
  • Providing a simple method of adding new employees.
  • Payroll day is not something I dread with OnPay's simple step-by-step guidance.
  • Weekly, Monthly, Quarterly and Yearly taxes are either paid or set aside easily so I can make those payments.
  • Year-end w2's and 1099's are available and easy to create and provide to employees and contractors.
  • Bot does not always understand detailed questions.
  • Quicker access to a live person.
  • Sometimes, but not often, we are sent to a wrong person to answer a question.
I use OnPay to do payroll for two different companies. One is a simple service company with employees doing the same tasks and receiving the same pay rate. OnPay does a great job with this company. The other company is a restaurant and bar with employees doing several different tasks, making different pay rates and also receiving tips. OnPay makes what could be a nightmare to keep track of simple. Setting up the somewhat complex criteria for each of the variety of positions is made easier by the step-by-step process of entering the information. Each area of functionality is available in the set-up mode and tended to logically. I used another high-profile, more expensive product before switching to OnPay and there is no comparison regarding support expertise and ease of use, not to mention cost savings.
Jeremy Proctor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I've come from other big vendors where the costs are astronomical and they charge for every single payroll processed instead of a monthly fee. With OnPay, I've been able to do all my commission runs weekly which makes it much easier for everyone. I searched and searched and finally found OnPay and very happy with the experience. They even helped make the transition mid-last year for me without any issues.
  • Processing when needed, not always having to follow schedule
  • Accessible anywhere, any time
  • Easy to use
  • Excellent support
  • Integrated 401k capabilities
  • Ability to customize emails that go out to the team when payroll is processed
  • Ability to customize welcome emails and add company branding
They provided me with excellent customer service and support. Make it very easy to process payroll on your schedule and ability to process as many payrolls as needed during the month for a single monthly base cost and per employee. Saved me $$$$ per year.
December 28, 2022

OnPay is spot on!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use OnPay to process our payroll, make our tax payments, file our tax returns, and complete end-of-year payroll reports. I selected OnPay because they offer a complete packaged solution at a very good price point. Set up was very easy, and the support has been outstanding.
  • Respond to inquiries very quickly
  • Resolve issues in a timely manner
  • Makes on boarding a breeze
  • I would like it if they could make the 401k payments to Edward Jones
  • I would like new employees to complete additional sections like Emergency Contact via the app
  • I would like to get notified when a potential employee has accepted a job offer instead of having to log in to find out
When we got to 8 employees we started using OnPay and it has been fantastic at reducing the amount of time I spend on payroll. I imagine for a smaller company, it may not reduce the payroll burden as much.
November 04, 2022

Small Dental Office

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Bi weekly payroll for up to thirteen employees. I also track and control Paid time off.
  • Easy online access
  • Very good phone support when needed
  • Quick and intuitive web based software
  • Setting up paid time off program was a little difficult on my own but telephone support got it done.
This is the fourth payroll service I have used over the decades and by far the best and easiest to use.
November 01, 2022

Seize your day with OnPay

Score 10 out of 10
Vetted Review
Verified User
We have been very pleased with the overall service we receive from OnPay. The transition from our prior vendor was seamless. Our assigned customer support team ensured we had everything in place for our employees, our Company tax filings, and other small details to ensure proper withholdings were handled correctly. The system is very easy to use and I'm able to process our payroll in minutes. The system is intuitive and very easy to navigate.

The various reporting options allow me to pull data easily in various formats, so that I can easily obtain the necessary data quickly. When we transitioned to OnPay the system allowed me to send an invite to our employees to complete their information and register for access to their accounts. All of their information from check stubs to W-2s are there for them. If there are ever any changes to address information or direct deposit, the employee is able to handle that themselves. Then as an administrator it allows me to review and approve those changes.

The way that the platform is set-up it also allows me to have an employee's entire HR file electronically. I'm able to upload the necessary documents for tax and benefit purposes as well as additional HR items outside of on/off boarding. They also allow the input for tracking any PTO time and allows for approval by the administrator and adds those items to an internal calendar. It truly is system designed beyond payroll, so it makes this a true compliment to our business needs.

The customer service I receive, if there's a reason to contact a representative, is exceptional. Each team member is well versed in the system, so they're able to resolve any issues or questions quickly. They clearly understand any issues, are well versed in solutions or assistance, are always professional and nice, and feel more like an internal team member vs. an outside vendor. I have yet to work with any support representative that doesn't meet those standards. I also like that you have the option to reach out via phone, email, or chat. A majority of the time, I'm utilizing the chat feature. I've never had to wait more than a few minutes for support.




  • Customer support
  • Platform functionality
  • Above standard outside payroll vendor
  • Ability to have all HR items electronically
  • Reporting and tax filing capabilities
  • Ability to customize my platform
  • Partner with insurance companies to handle WC
  • You can add additional additions or benefit items such as a car allowance. The process required me to contact a representative as that wasn't as easy to navigate.
  • The process for handling additional withholdings for pre-payed taxes required support to ensure the calculations were accurate.
  • Process for on-boarding is a little tricky if you don't start the process from the point of hire. You can add various things easily but it reflects differently in terms of completion of an Employee file.
The main reason for my rating is the ease of use and support from the Customer Support team. We've had a few scenarios where I've reached out to Customer Support.

One of our employees had a variance in his check between payroll cycles. After reaching out to Patrick, he was able to quickly identify that the variance was due to a change in withholdings. Our employee didn't remember making any changes, so Patrick did a bit more research to confirm what may have changed. After he completed his research, he discovered that with the way the tax forms are completed now, when he updated his profile to married, it changed that setting for him. He confirmed this information within an hour of our initial interaction and it was answered clearly and concisely.



September 27, 2022

Onpay review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use OnPay to run our payroll. It calculates all the taxes and files as well, so we are always up to date.
  • calculate payroll
  • calculate/file taxes for all states
  • customer service is great
  • verifying when a tax form has been filed
great for small company, eases stress of filing payroll tax and calculating the correct pay. Also keeps track of PTO so employees and always see what they have and don't have to ask. Our employees love that they can change their bank and personal info without always having to contact managment
Dave Gillespie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
After trying several Payroll Services to manage our bi-monthly employee payments I settled in on OnPay. It was fairly seamless to implement (although there are a few UI oddities) and we were running right out of the gates. We experienced an issue where the State of Arizona sent demand letters for unpaid payroll taxes, OnPay was right by our side and helped us resolve the issue and actually get a refund vs the payout they were demanding. When it came time to re-visit our Workers Comp I reached out to OnPay and they got us involved with one of their partners. Now Payroll and WC happen in an integrated way easing the complexity experienced by a small business like ours.
  • Facilitates direct deposit and payroll communications to my employees.
  • They provide a self-serve portal for employees to gather information, forms, and tax documents.
  • Provides a neat secure online portal for management to maintain records protecting employees' PII.
  • There are some areas in the UI that, unless you know where to "hover your mouse", are not intuitive.
  • Payroll direct deposits take two days, which impacts my younger employees getting access to their money to pay bills.
For a small business, they are a perfect fit. The online portal makes it simple to manage onboarding tasks, and facilitate payroll & direct deposit and they also integrate well with NEXT for our Worker's Compensation premiums. Support has been quick, concise and knowledgeable, and eager to assist without robot gatekeeping (which seems to be the norm these days) frustrating users who need access to support reps who can resolve specific issues.
Stephane Davis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
ResellerIncentivized
We use on pay internally for our company payroll provider. We also use Onpay for various niche clients that have been dissatisfied with the service of some of the larger payroll service providers. Onpay its very helpful with onboarding, and makes it easy to get reports into our accounting software. We use Xero exclusively for accounting, and the payroll reports and adjustments seamlessly work together, which saves us hours monthly on preparation of reports for clients. We love Onpay!
  • Construction Payroll
  • Union Payroll
  • Restaurant Payroll
Onpay has proven very useful with contractor accounting or Union type payroll with California being very problematic when it comes to payroll rules and labor laws, it's been very helpful using Onpay because they are very knowledgeable about the payroll laws in this state. They're also well suited for the restaurant industry. I have clients in both industries and we have no complaints with Onpay.
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