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Rating: 8 out of 10
IncentivizedUse Cases and Deployment Scope
I typically use this tool as a social listening tool to understand customer sentiment towards the brand. I also use it as a source of identifying potential complaints and managing them through this platform. The social media team also uses it. There are maybe 4-5 people that use it all in California.
Pros
- Identifying customer intentions
- Identifying customer sentiment
- Engaging with customers
Cons
- It’s actually pretty good.
Likelihood to Recommend
It's a great tool if you want to easily look at what your customers are saying about your product. It's a pretty self-intuitive program that lets you analyze what customers are saying and manage the relationship with them across social media platforms.
Vetted Review
1 year of experience