Item: Oracle Social Cloud (legacy)
Rating: 8
Author: Verified User

Overall Satisfaction with Oracle Social Cloud

Use Cases and Deployment Scope

I typically use this tool as a social listening tool to understand customer sentiment towards the brand. I also use it as a source of identifying potential complaints and managing them through this platform. The social media team also uses it. There are maybe 4-5 people that use it all in California.

Pros and Cons

Pros

Identifying customer intentions
Identifying customer sentiment
Engaging with customers

Cons

It’s actually pretty good.

Users and Roles

5 - Mostly marketing

Alternatives Considered

Hootsuite

It's a much better product, although not free. We were looking for an enterprise-grade product for which Oracle checked the boxes.

Likelihood to Recommend

It's a great tool if you want to easily look at what your customers are saying about your product. It's a pretty self-intuitive program that lets you analyze what customers are saying and manage the relationship with them across social media platforms.

Comments

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Give it a try!

Modules Used