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Give it a try!
November 07, 2019

Give it a try!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Oracle Social Marketing
  • Oracle Social Engagement & Monitoring

Overall Satisfaction with Oracle Social Cloud

I typically use this tool as a social listening tool to understand customer sentiment towards the brand. I also use it as a source of identifying potential complaints and managing them through this platform. The social media team also uses it. There are maybe 4-5 people that use it all in California.
  • Identifying customer intentions
  • Identifying customer sentiment
  • Engaging with customers
  • It’s actually pretty good.
5 - Mostly marketing
It's a much better product, although not free. We were looking for an enterprise-grade product for which Oracle checked the boxes.
It's a great tool if you want to easily look at what your customers are saying about your product. It's a pretty self-intuitive program that lets you analyze what customers are saying and manage the relationship with them across social media platforms.