For multinationals with tons of accounts, this is a timesaver
June 15, 2016
For multinationals with tons of accounts, this is a timesaver

Score 6 out of 10
Vetted Review
Verified User
Modules Used
- Oracle Social Marketing
- Oracle Social Engagement & Monitoring
Overall Satisfaction with Oracle Social Relationship Management (SRM)
The marketing department uses Oracle Social Relationship Management (SRM) to plan posts across various social media channels. We currently use it in North America, the UK, Benelux, Germany and France. Next to that we also use Oracle SRM to connect responses, questions, etc., to our CRM tool, which in turn gives our service department easier means to respond to end consumers.
- Planning
- Keeping an overview
- Add Instagram and various Asian channels
- The possibility to embed video on Facebook
20 - Marketing and customer service
Oracle Social Cloud (legacy) Feature Ratings
Using Oracle Social Relationship Management (SRM)
Relationship with Oracle
- It saves time by connecting platforms