TrustRadius Insights
Users of Outseta have found that the platform offers a range of valuable use cases that address their needs and challenges. One key use …
Starting at $39 per month
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What is Outseta?
Outseta is positioned as an all-in-one platform that aims to provide startups and small businesses with essential business tools. This platform combines various features, including billing, CRM, email marketing, help desk, and membership management software. According to the vendor, Outseta caters to...
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Basic
$39
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Outseta?
Outseta is positioned as an all-in-one platform that aims to provide startups and small businesses with essential business tools. This platform combines various features, including billing, CRM, email marketing, help desk, and membership management software. According to the vendor, Outseta caters to a wide range of industries and professions, such as SaaS companies, e-commerce businesses, membership-based organizations, professional service providers, and non-profit organizations. The platform is intended to offer these businesses the necessary tools to streamline their operations and drive growth.
Key Features
Billing: According to the vendor, Outseta offers subscription management capabilities, automated billing processes, integration with popular payment gateways, and detailed revenue reporting.
CRM: Outseta's CRM functionality allows businesses to store and manage customer contact information, track leads and sales pipeline, monitor customer activities, and includes task management features, as claimed by the vendor.
Email: As per the vendor, Outseta provides tools for creating and managing email marketing campaigns, detailed email analytics, personalization options, and the ability to set up automated drip campaigns.
Help Desk: Outseta's help desk features, according to the vendor, include efficient ticket management, a knowledge base for customer self-service, live chat functionality, and a customer self-service portal.
Authentication: According to the vendor, Outseta provides user authentication functionality, supports single sign-on (SSO) integration, allows social login, and enables password reset.
Membership Management Software: Outseta enables businesses, as claimed by the vendor, to create and manage membership plans, offers tools for member onboarding, handles subscription management, and allows content protection based on membership levels.
Outseta Features
- Supported: Enrollments/Onboarding
- Supported: Recurring/Subscription Billing
- Supported: Subscription Plan Management
- Supported: Usage Tracking/Analytics
- Supported: Activity Dashboard
- Supported: Alerts/Notifications
- Supported: Calendar/Reminder System
- Supported: Contact Database
- Supported: Contact Management
- Supported: Customizable Fields
- Supported: Data Import/Export
- Supported: Email Management
- Supported: Email Marketing
- Supported: Interaction Tracking
- Supported: Internal Chat Integration
- Supported: Lead Capture
- Supported: Lead Management
- Supported: Marketing Automation
- Supported: Mobile Access
- Supported: Pipeline Management
- Supported: Referral Tracking
- Supported: Reporting/Analytics
- Supported: Sales Pipeline Management
- Supported: Segmentation
- Supported: Member Communication
- Supported: Member Database
- Supported: Reporting & Statistics
- Supported: Recurring Invoicing
Outseta Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Chromebook |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Outseta have found that the platform offers a range of valuable use cases that address their needs and challenges. One key use case is the ability to easily sell products on their websites with just one click, streamlining the process and saving valuable time. Prior to using Outseta, users had to navigate and manage multiple apps and accounts, resulting in constant tinkering and maintenance. With Outseta's seamless integration with Webflow, users no longer have to worry about API limits or data syncing errors.
Another important use case is the comprehensive nature of Outseta, which provides all the features necessary to launch and grow SaaS companies conveniently located in one platform. This eliminates the need for users to stitch together various software solutions that don't integrate seamlessly, reducing complexity and improving efficiency. By centralizing essential tasks such as email marketing, pipeline management, and billing, small startups without technical co-founders can easily access these functionalities without extensive technical integration.
Moreover, users have praised the time-saving capabilities of Outseta, allowing them to focus on product improvement and business growth. The onboarding experience has been described as great, surpassing similar solutions in terms of ease of use and professionalism. Users appreciate how Outseta reduces software costs by consolidating multiple tools into one platform, resulting in a two-thirds cost reduction. The responsive nature of the Outseta team has also been a positive aspect highlighted by users, who value their willingness to listen to feature requests and promptly address bug reports. Overall, Outseta empowers businesses to streamline their operations and make informed decisions while providing a user-friendly experience for both technical and non-technical users alike.
Convenient and Cost-Effective: Many users have found Outseta to be a convenient and cost-effective solution for running their businesses. They appreciate that it incorporates crucial aspects of business management, eliminating the need for separate software tools and saving them money. With features like subscription management, billing, CRM, and email marketing all in one platform, Outseta streamlines operations and improves functionality.
User-Friendly: Users frequently mention how user-friendly Outseta is. Even those with no prior knowledge of the software find it easy to use and set up. This makes onboarding smooth and allows users to quickly start utilizing the various functionalities provided by Outseta.
Responsive Customer Support: The responsiveness and helpfulness of Outseta's customer support team receive high praise from many users. Despite time differences, they consistently provide prompt assistance when needed. This level of support has been instrumental in helping users effectively use the software and succeed with their businesses.
Long wait times for support: Some users have expressed frustration with Outseta's support team, stating that they have had to wait 24 hours for each support request. They were dissatisfied with the attitude of the support team during these interactions.
Lack of knowledge on integrations: Several users have mentioned that they felt the Outseta team did not follow through on their recommendations and lacked knowledge in implementing integrations. This has resulted in difficulties and delays when trying to integrate other software tools.
Limited documentation and help guides: While understanding that Outseta is a small startup, some users have found the documentation and help guides provided by Outseta to be lacking in certain areas. They feel that more comprehensive documentation would greatly assist them in navigating and utilizing the platform effectively.