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PathFactory Reviews and Ratings

Rating: 8 out of 10
Score
8 out of 10

Community insights

TrustRadius Insights for PathFactory are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Centralized Content Organization: Users have appreciated the ability of PathFactory to easily group interactive content in one place, making it convenient for access and engagement. This centralized organization enhances user experience by streamlining navigation and improving content discoverability.

Valuable Performance Insights: Some reviewers have found the feature of tracking content use and performance valuable as it offers insights into user interactions, aiding informed decision-making for businesses. By analyzing performance metrics, companies can optimize their content strategy to better meet audience preferences and needs.

Replay Webinars Functionality: The functionality of replaying webinars within PathFactory has been praised by users for allowing them to revisit and review webinar sessions when needed. This capability not only supports continuous learning but also enables users to delve deeper into key topics discussed during webinars.

Reviews

156 Reviews

PathFactory A game-changer for web content engagement

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use PathFactory to create bingeable digital experiences for our customers and viewers. By using PathFactory, we have access to analytics on viewership and customer engagement, and it also makes the editing process more straightforward and easier. We also create gated microsites for our top customers through which we communicate with them and share tailored content. This is part of the company's ABM approach.

Pros

  • Account management: they are very responsive and helpful. No question remains unanswered.
  • Content management: is easy and efficient
  • Addressing special customer needs: when we raise new features that we need developing, they are responsive and supportive, and find a way to make it happen

Cons

  • Templated experiences: there are too many layers that need attention and editing: theme, template, landing pages - I'd prefer it to be simpler
  • More intuitive user interface: new users find it difficult to navigate within PathFactory - some of the functionalities are not easy to find
  • Clear communication on multiple channels when changes happen: to reporting, to the interface, to functionalities.

Likelihood to Recommend

It's a great tool if you want to create experiences on web and share content with your audience - especially if you want to create bingeable content. For a microsite, I would like to see more modules that build up a page, and great examples for inspiration.

Vetted Review
PathFactory
3 years of experience

In my opinion, Four words, Avoid at all costs.

Rating: 1 out of 10
Incentivized

Use Cases and Deployment Scope

We use PathFactory to host content marketing / demand generation materials. Our marketing team hosts hundreds of gated or publicly available documents on it. It connects to SalesForce but we've had issues with data quality. In our experience, the overall UX is clunky and dated. To me, it's essentially a high-priced PDF hosting service with limited analytics and customer support.

Pros

  • Host PDFs
  • Upload interface
  • That's pretty much it

Cons

  • Data quality
  • Customer service / CSMs
  • Back end UX
  • Front end UX

Likelihood to Recommend

I would not recommend this tool. In my opinion, the tool itself is awful, and the customer support is even worse. We've had 3+ CSMs in a year. Each time it's like starting at square zero for us. We've had data ingestion issues that they haven't been able to figure out. We have a monthly call with them and, in our experience, each time we just talk in circles. They keep telling us we should move to their "upgraded" content experience but can't explain to us why. Our team hates this tool but we have so many documents on it that it's too difficult to untangle ourselves at this time.

Vetted Review
PathFactory
4 years of experience

Would Recommend Pathfactory for Content Marketing Management.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Host all content. Place like-themed content in playlists that encourage visitors to binge additional content after reading the initial target content. Tracks content visitors and provides valuable intent data to aid in pipeline development and sales efforts.

Pros

  • Content Hosting.
  • Data Analytics.
  • Training.

Cons

  • User Interface Simplicity.
  • Consistent Account Manager.

Likelihood to Recommend

Well suited: Big content library. Lack of existing content analysis. Need for email campaigns on specific topics to drive content binging. Not well suited: content is not a focus of the marketing efforts. Lack of marketing campaigns to drive readership of content.

PathFactory for Content Engagement

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use PathFactory in our ABM strategy as well as our email nurturing and blog. It is a great tool to encourage prospects to engage with multiple thought leadership assets at once and to guide them to the next asset that they might find interesting. We also are able to use their Templated Experiences to create microsites with related content for specific outreach.

Pros

  • Attentive and helpful customer success team.
  • Easy-to-build content target paths.
  • Content organization - by topic, type, etc.

Cons

  • Templated experiences are not very intuitive to build.
  • Reporting function is easy to use but not super insightful.
  • Would like to see more robust integrations with CRMs other than SFDC.

Likelihood to Recommend

PathFactory is a great content management and engagement tool. Using it for your thought leadership library would be great - a hopeful future state for us. It is also great as a landing page or target track to send people to from ads to encourage interaction with more than 1 asset at a time.

Vetted Review
PathFactory
3 years of experience

PathFactory ease of use

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

PathFactory is a very easy-to-use content management system that enables personalized and customized journeys for ABM strategies. One of its best features is being able to create content libraries that provide visitors with different and complementary content rather than having a single CTA for each. PathFactory connects with best-in-class visitor data intelligence that nurtures web journeys and moreover it provides pretty insightful dashboards on who's visiting the site, from which companies, etc.

Pros

  • Personalization
  • Analytics
  • UX

Cons

  • Renaming Templated Experiences vs Pages
  • Improve Content experiences
  • Campaign tracking

Likelihood to Recommend

Well suited for personalized experiences. Less appropriate for solution pages.

Vetted Review
PathFactory
2 years of experience

The right content at the right time.

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use PathFactory to create tracks of content and resource pages that allow our users to consume different assets that are relevant and helpful for them.

Pros

  • Curates lists of content for users through AI
  • Provides an intuitive platform to build content lists and pages
  • Diversifies how we offer content to users

Cons

  • Update and add options to the resource page templates.
  • Provide a way to implement without providing long spreadsheets of content

Likelihood to Recommend

PathFactory has helped us improve the speed and diversity of how we offer content to users.

Vetted Review
PathFactory
20 years of experience

PathFactory review content tracks and microsites

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We use PathFactory mainly through Content tracks and microsites(microsite & Template Experience) to create personalized, self-directed content experiences that drive deeper engagement. Content tracks allow us to bundle related assets so prospects can binge relevant resources in a single session, while microsites support our ABM strategy by offering tailored destinations for priority accounts. This helps solve challenged like fragmented content journeys, low visibility into buyer engagement, and scaling personalization without heavy web development. By leveraging PathFactory's engagement analytics, we can better qualify leads, enable sales with meaningful insights, and ultimately accelerate deal velocity.

Pros

  • Encourages binge consumption
  • Monthly meetings with CSM/Solution engineer
  • Useful insight/analytics

Cons

  • Better analytics interface
  • Design flexibility in Template Experience(microsites)
  • Enable "used by" feature for images
  • Form tracking

Likelihood to Recommend

PathFactory is well suited for scenarios like nurture campaigns, where we can package different assets into one single tracks to encourage binge consumption, or in ABM, where microsites allow us to deliver personalized, account-specific experiences at scale.

On the other hands, it is less appropriate for simple one-off landing pages, highly customized web designs, or organizations with very limited content libraries.

Vetted Review
PathFactory
3 years of experience

PathFactory is a crucial content platform

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We use PathFactory for most of our core content experiences. We use it to create tracks of multiple pieces of content for newsletters, email campaigns, etc. We also use it to build landing pages/microsites for ABM campaigns. The main use case is providing prospects/customers with multiple pieces of content in one place, rather than a single asset. Each track encourages people to "binge" on multiple pieces.

Pros

  • Multi-asset experiences
  • Content consumption analytics
  • Customer support (shout out to [...]!)

Cons

  • The UI is confusing. Has been improved, but still too hard to find things
  • Analytics are too slow. Migrated from Looker to something else, but the old and new experience are both quite slow
  • Customizable URL slugs for uploaded content

Likelihood to Recommend

PathFactory is easy to use, so it's great for content teams that aren't technical and want to quickly and easily upload/link content for various experiences. It's also highly-customizable, with the team willing to build out unique functionality for clients via scripts, and to improve the product. It's much faster/easier than most landing page platforms, when it comes to presenting multiple pieces of content.

Next level

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

PathFactory has helped us to bring our Document Management and the consumer experience to a new level. Paired with the automations and reporting options it's providing high value and visibility on performance. We went from thinking to knowing. Depending on how much content you have, the set up takes some time and resources, but it was definitely worth it and I wouldn't want to go back to how it was before.

Pros

  • Creation of experiences and content lists
  • Reporting Options
  • Knowing content journeys of the visitors

Cons

  • Reporting could be easier.

Likelihood to Recommend

Instead of just looking at one document, you're able to create journeys based on topics which is super important to increase dwell time and ultimately show consumers things they might now have seen otherwise.

Vetted Review
PathFactory
1 year of experience

Positive experience with PathFactory

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We use PathFactory to create content playlists and templated experiences for our Account Based Marketing (ABM), marketing emails, nurture programs, newsletter, and post event communication efforts. It houses all of our content and helps us provide attribution and ROI on each piece or group of campaigns.

Pros

  • Integration with 6sense
  • Sitemap directly to website / resources
  • Basic interface

Cons

  • Customization, currently are forced to conform pretty strictly
  • Better UX
  • Onboarding could have been more custom to us and align with our pace/goals

Likelihood to Recommend

Well suited for what is aims to do, less appropriate for more advanced situations or requirements. For small to medium sized business.

Vetted Review
PathFactory
1 year of experience