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Paychex Reviews and Ratings

Rating: 6.6 out of 10
Score
6.6 out of 10
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Community insights

TrustRadius Insights for Paychex are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Navigation: Users have found Paychex Flex easy to navigate, allowing for seamless access to various HR functions in one platform. The intuitive interface simplifies the user experience and enhances overall efficiency.

Efficient Customer Service: Reviewers have praised the quick response and efficiency of customer service representatives when addressing queries or concerns. This prompt assistance contributes to a positive user experience and fosters trust in the platform.

Detailed Customizable Reports: Users value the availability of detailed and customizable reports on Paychex Flex, enhancing their ability to analyze data effectively. The tailored reporting options cater to diverse business needs and support informed decision-making processes.

Reviews

325 Reviews

Paychex Flex review from a nonprofit user

Rating: 3 out of 10
Incentivized

Use Cases and Deployment Scope

Paychex Flex does the payroll services for our organization. I wouldn't have the time or expertise to handle payroll.

Pros

  • Payroll is completed each payroll period
  • I can access the payroll reports easily
  • There is a payroll coordinator to ask questions.
  • They are amenable to discounting the services.

Cons

  • I wish I could easily get a report from the previous pay period, it is more difficult to do that.
  • It would be great to have the reports that everyone needs already prepared in another section

Likelihood to Recommend

I am not always able to get what I need from Paychex Flex and sometimes I spend too much time trying to get the reports that I need. Getting help from the coordinator is not always easy either.

VU
Verified User
Administrator in Finance and Accounting (1-10 employees)
Vetted Review
Paychex
2 years of experience

Paychex Keep Everyone Informed

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Paychex had very helpful webinars/topics that applies to every business and industry. Would recommend any business to sign up, even though you may process payroll through a different platform. Some companies only allow their clients to watch or view videos or webinars, but it's great that Paychex is willing to help everyone gain more knowledge.

Pros

  • Webinars
  • Blogs
  • Willing to provide for everyone

Cons

  • Solicit topics from users
  • Continue to stay informed of upcoming changes
  • More webinars

Likelihood to Recommend

We use Paychex to stay informed of upcoming payroll changes. All of the topics apply to all industries, so they are very informative and helpful. I am always willing to learn in an every changing environment and it is great that Paychex believes in the same vision. Thank you for be willing to teach everyone.

VU
Verified User
Manager in Finance and Accounting (51-200 employees)
Vetted Review
Paychex
19 years of experience

Comprehensive Payroll and HR Solution with Strong Compliance but Challenged by Usability and Support

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Our organization uses Paychex to manage payroll, HR, benefits administration, and timekeeping. It serves as our primary system for processing employee pay, tracking hours worked, handling tax filings, and maintaining compliance with federal and state regulations. Our employees also use it for self-service, allowing staff to access pay stubs, W-2s, and benefits information directly through the portal.

Pros

  • Fantastic at processing payroll with minimal steps and issues and itegrates time-tracking data.
  • Able to procces garnishments and other type of payment needs.
  • Assists in easily onboarding new hires and storing documentation e tax forms, company policy acknowledgments, and direct deposit setup.
  • The benefits administration allows us to easily administer health plans, 401k deferrals, and life insurance.

Cons

  • Issues with unresponsive customer service. Frequent long wait times and we have difficulty reaching knowledgeable representatives
  • We have had issues with unexpected fees, unauthorized charges, and difficulties when canceling services.
  • We have experienced challenges getting technical issues resolved in a timely manner.

Likelihood to Recommend

Paychex has been well suited for our organization based on our payroll and onboarding needs. it makes streamlining the new hire process simple and takes away from pushing papers. There have been some issues with customer service in receiving the support needed which has been frustrating. However, it is not a deal breaker for our organization. We were told they are working to resolve some of the customer support issues and are hopeful it will turn around as we are very happy the system functionalities in whole.

VU
Verified User
Manager in Human Resources (201-500 employees)
Vetted Review
Paychex
6 years of experience

Good simple software for payroll needs.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Paychex is the service that we use in order to pay our employees. It creates paystubs and issues payment. It also generates end-of-year tax forms for employees. Overall, it is a payment hub for our company.

Pros

  • Generates paystubs which are available in both web and PDF format
  • Offers a platform where paystubs and other tax docs can be downloaded
  • Contains a simple dashboard making it easy to access important documents

Cons

  • I have no criticisms of Paychex. It offers all necessary services with no issues.

Likelihood to Recommend

Paychex is great for small businesses who are looking for no-frills website that their employees can use to access important documents. Paychex may not work quite so well for big businesses with customized needs, or gig workers whose payment situations are more complex.

VU
Verified User
Analyst in Research & Development (11-50 employees)
Vetted Review
Paychex
3 years of experience

Paychex A Great Payroll Company

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use it exclusively for payroll reporting

Pros

  • Customer support
  • Keeps us updated with new laws
  • Corrects payroll errors fast

Cons

  • Getting through to the call center without having to wait is rare.
  • Wish there could be tutorials when system updates and changes are made.

Likelihood to Recommend

Able to correct payroll errors in a timely manner so as not to negatively impact employees.

VU
Verified User
Manager in Human Resources (1-10 employees)
Vetted Review
Paychex
5 years of experience

Paychex Flex Review

Rating: 1 out of 10
Incentivized

Use Cases and Deployment Scope

We use it to do payroll. The scope wasn't great, I'll be honest. I felt that the customer's service was lacking, so we're actually leaving Paychex as of mid-July.

Pros

  • N/A

Cons

  • Honestly, it feels like their customer service had gone more and more downhill after the last few years. It seemed like anytime I tried to get help, I was pushed away. It was very hard to get in touch with people and they sent some really rude emails to my company owner when he asked them to stop sending him as many sales emails because he wasn't directly involved with the company daily. And one of the sales reps was actually pretty catty back to him. So that was kind of like the final nail in the coffin.

Likelihood to Recommend

I guess if you're a huge company that's just trying to push numbers through and never needs more nuanced help, it might be a good product for you. But for me it was just hard to accomplish anything with them and hard to get a response. So like I said, after five years we're leaving.

VU
Verified User
Manager in Finance and Accounting (11-50 employees)
Vetted Review
Paychex
5 years of experience

Clunky but could be improved

Rating: 2 out of 10
Incentivized

Use Cases and Deployment Scope

I use Paychex Flex in one of my remote education jobs. It is for our payroll but also houses some logistical things such as communications with higher ups. I use it somewhat infrequently as I do not check paystubs often and find it easier to just wait for formal communications through Slack or email than to go looking for whatever is hiding in Paychex Flex somewhere.

Pros

  • I like the easy login process

Cons

  • Difficult to navigate interface
  • Aesthetically unpleasing
  • Dated

Likelihood to Recommend

I just don’t think Paychex Flex is well suited for a company similar to my own that consists mostly of young employees who are in their first/one of their first remote positions. It seems better aimed toward those who have experience navigating through their own online workspace and I prefer Rippling.

VU
Verified User
Employee (51-200 employees)
Vetted Review
Paychex
2 years of experience

Paychex Flex - Great for Small Businesses

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

As a smaller organization, Paychex Flex met our needs. We have grown to just under 200 employees and need a HRIS that can serve all our needs.

Pros

  • Payroll
  • Employee UI
  • Partnership with Mineral

Cons

  • Reports
  • Safety Trainings
  • LMS offerings

Likelihood to Recommend

Paychex Flex has done well for us with payroll. An area of improvement would be the performance reviews. We ended up creating a fallible document that best fit our needs

VU
Verified User
Manager in Human Resources (51-200 employees)
Vetted Review
Paychex
2 years of experience

Paychex Flex Review

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

I have used Paychex Flex previously and overall I like the product but I do not love the online app for employees. It is not as user friendly and many other systems.

Pros

  • Payroll
  • Holding employee information
  • easy tax updating

Cons

  • Online employee portal
  • Better online access through IPhone
  • More capabilities for employees to easily access information

Likelihood to Recommend

Easy clock in and clock out option through the app. However accessing the employee payroll is not easy for employees

VU
Verified User
Professional in Manufacturing (201-500 employees)
Vetted Review
Paychex
2 years of experience

Pleased With Paychex Flex

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I've been Paychex Flex customer for approximately ten years and have been using Paychex Flex for managing my payroll records. I've found the technology to be simple, straightforward and efficient for my needs. My employee and bookkeeper also utilize Paychex Flex to access records, and each one has found it to be very user-friendly.

Pros

  • Access to quarterly payroll records for any given period
  • Immediate access to pay stub information for some or all of my employees
  • Easily provides complete payroll history of current and past employees

Cons

  • Perhaps a search feature in Paychex Flex that was more intuitive
  • Access to staff could sometimes be easier.

Likelihood to Recommend

Paychex has been a good provider for processing my payroll for the past ten years. I'm comfortable with the Paychex Flex system most of the time. While there have been some challenges in getting through some issues and getting questions answered in the past, I'm very satisfied with overall service.

BS
Barrie Sandy
Insurance Agent in Finance and Accounting at Sandy Insurance Agency (1-10 employees)
Vetted Review
Paychex
10 years of experience
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