Name: Perspectium
Author: Perspectium

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

AI Code Generation

Automation Testing

Beta Testing

Feature Management

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Demand Planning

Internal Communications

Knowledge Management

Quality Management

Supply Chain Visibility

Whistleblowing

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Blockchain-as-a-Service (BaaS)

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Encryption Key Management

Fraud Detection

IT Alert Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

OpenStack Cloud

Scale-Out Storage

Test Management

User Activity Monitoring

Value Stream Management

WAN Optimization

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Grant Management Software

Livestream

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Sales Consulting

Sales Incentive Compensation Management

Sales Training

Sales

Agriculture

Inventory Management

Last Mile Delivery

Military and Defense

Online Ordering

Shipping

Vertical-Specific

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Priority Matrix

Appfluence

eMeetingsOnline

FastPIPE

FastEST, Inc.

ReportsNow

AspenOne Supply Chain Management

Aspen Technology

Crowdtap

Document Locator

ColumbiaSoft

Frosmo

Frosmo Ltd

Azurepath

Azurepath, LLC.

Aras PLM

Aras Corporation

Perspectium is an integration-as-a-service solution that aims to seamlessly connect and synchronize data between ServiceNow and other systems or applications. According to the vendor, it caters to organizations of all sizes, from small businesses to large enterprises, and is utilized by professionals in IT Service Management (ITSM), Managed Service Providers (MSPs), Financial Services, Healthcare, and Technology and Software Development industries.

## Key Features

**Vendor Consolidation vs Best-of-breed**: According to the vendor, Perspectium allows organizations to integrate and synchronize data between ServiceNow and other systems, giving them the flexibility to choose the best-of-breed tools for their specific needs instead of being tied to a single platform. It is claimed that this feature enhances reporting and machine learning capabilities by providing a comprehensive view of data across multiple systems.

**Syncronizing Instances**: Perspectium offers the ability to synchronize instances of ServiceNow, ensuring accurate and consistent data replication across different environments. According to the vendor, this feature is useful for training new service desk staff and maintaining an up-to-date Business Service Catalog.

**Higher Throughput**: The vendor asserts that Perspectium is designed to handle high volumes of data transfers, enabling organizations to move millions of records per day without any performance impact. It is claimed that this high throughput capability ensures efficient and reliable data transfer.

**Simpler, Faster Implementation**: According to the vendor, Perspectium simplifies and expedites the implementation process, allowing organizations to set up new integrations in a matter of hours rather than weeks or months. They state that its no-code solution and native integration with ServiceNow eliminate the need for complex coding or extensive technical expertise.

**Perspectium as a Complete Solution - Integration as a Service**: The vendor positions Perspectium as a complete integration solution as a service, relieving organizations from the burden of building and maintaining their own integrations. They claim that its integration-as-a-service approach ensures constant availability and operation, even in the face of changes to ServiceNow instances or infrastructure. According to the vendor, Perspectium takes full responsibility for the maintenance and operation of each integration, providing high availability and on-demand scalability.

**Efficient Data Transfer**: According to the vendor, Perspectium enables the efficient transfer of data in real-time without impacting the performance of ServiceNow. They state that it ensures accurate and consistent data synchronization across systems, allowing organizations to rely on up-to-date information.

**DataSync Snapshot**: Perspectium's DataSync Snapshot feature allows organizations to take point-in-time snapshots of their ServiceNow data and replicate it to other systems or applications. According to the vendor, this ensures data consistency and provides a backup solution for critical information.

**Record Estimator**: The vendor claims that Perspectium's Record Estimator helps organizations estimate the number of records that need to be transferred between systems, enabling them to plan and optimize their data integration processes effectively.

**ServiceBond**: Perspectium's ServiceBond solution enables organizations to extend their ServiceNow instances to external organizations, facilitating collaboration and data sharing while maintaining security and control, according to the vendor.

**MSP Solutions**: According to the vendor, Perspectium offers Managed Service Provider (MSP) Solutions that help MSPs deliver seamless data integration services to their clients. They state that it enables MSPs to efficiently manage and synchronize data between their systems and their clients' ServiceNow instances, enhancing service delivery and customer satisfaction.

Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

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Perspectium

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

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Perspectium

Overview

What is Perspectium?