Platform One

Platform One is an all-in-one experience platform designed to drive customer, employee, product, and brand experience, according to the vendor. It offers integrated solutions for customer experience, employee experience, product experience, brand experience, and insight communities. The product is said to be suitable for companies of all sizes, from small businesses to large enterprises. It caters to a wide range of professionals and industries, including customer experience professionals, human resources professionals, product managers, marketing professionals, and market research professionals.

Key Features

Customer Experience: The vendor claims that Platform One enables the capture of feedback and aims to drive loyalty at every customer touchpoint. It provides tools to empower teams in identifying and resolving individual case and systemic business issues. The product also facilitates the development of action plans for real change based on feedback.

Employee Experience: The vendor states that Platform One offers tools to measure and improve employee experience. It allows for the capture of feedback to identify and address individual and systemic issues. The product supports the development of action plans for meaningful change.

Product Experience: According to the vendor, Platform One facilitates the capture of feedback and insights to improve product experience. It enables the development of action plans for real change based on feedback. The product also claims to spot insights in unstructured data using AI and machine learning.

Insight Communities: Platform One is said to provide the ability to co-create solutions and test and learn with customers through an online insight community. It can be used for problem-solving and de-risking decisions. The product offers the flexibility to deploy insight communities as part of the CX program or as a stand-alone solution.

AI and Machine Learning: The vendor claims that Platform One utilizes AI and machine learning to spot insights in unstructured data and analyze feedback. It aims to easily identify macro trends and assign them to relevant people for business improvements.

Action Planning: Platform One is said to support the development of action plans for meaningful change based on feedback. The vendor claims that the product ensures that insights are translated into actionable steps to drive improvements.

Crosstab Builder: According to the vendor, Platform One includes a crosstab builder that allows users to uncover hidden insights. It facilitates the analysis of data and identification of correlations and patterns to gain a deeper understanding.

Integration with Management Systems: The vendor states that Platform One can integrate with other management systems for seamless survey generation and data distribution. It aims to ensure smooth collaboration and data flow across different platforms.

Data Security and Compliance: Platform One is claimed to ensure data security with robust security processes and ISO27001 certification. It aims to protect sensitive customer and employee data while complying with industry regulations.

Continuous Feedback and Pulse Surveys: According to the vendor, Platform One allows for the merging of continuous feedback data, ad-hoc pulse surveys, and operational data for easy access and comprehensive insights. It aims to provide a holistic view of the customer and employee experience.