Name: Platform One
Rating: 4 (1 reviews)
Author: Platform One

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Automation Testing

Version Control

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

IP PBX

Knowledge Management

Enterprise

Accounting

Budgeting and Forecasting

Financial Planning and Analysis (FP&A)

Financial Research

Financial Risk Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Cloud Storage

Container Security

Deception Technology

Embedded Database

Event Monitoring

Fraud Detection

IT Professional Services

IT Service Providers

Integration Platform as a Service (iPaaS)

Load Testing

Machine Identity Management

Network Diagnostics

Network Performance Monitoring

Office Migration and Repair

Rack Servers

Runtime Application Self-Protection

Service Desk Outsourcing

Telecom Expense Management (TEM)

User Activity Monitoring

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Experience Intelligence

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

AI Sales Agent

Customer Relationship Management (CRM)

Sales

Application Security

Cloud Security Posture Management

Identity Threat Detection & Response Software

Security

Estate Planning

Geographic Information

Tour Operator

Vertical-Specific

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Platform One is an all-in-one experience platform designed to drive customer, employee, product, and brand experience, according to the vendor. It offers integrated solutions for customer experience, employee experience, product experience, brand experience, and insight communities. The product is said to be suitable for companies of all sizes, from small businesses to large enterprises. It caters to a wide range of professionals and industries, including customer experience professionals, human resources professionals, product managers, marketing professionals, and market research professionals.

## Key Features

**Customer Experience**: The vendor claims that Platform One enables the capture of feedback and aims to drive loyalty at every customer touchpoint. It provides tools to empower teams in identifying and resolving individual case and systemic business issues. The product also facilitates the development of action plans for real change based on feedback.

**Employee Experience**: The vendor states that Platform One offers tools to measure and improve employee experience. It allows for the capture of feedback to identify and address individual and systemic issues. The product supports the development of action plans for meaningful change.

**Product Experience**: According to the vendor, Platform One facilitates the capture of feedback and insights to improve product experience. It enables the development of action plans for real change based on feedback. The product also claims to spot insights in unstructured data using AI and machine learning.

**Insight Communities**: Platform One is said to provide the ability to co-create solutions and test and learn with customers through an online insight community. It can be used for problem-solving and de-risking decisions. The product offers the flexibility to deploy insight communities as part of the CX program or as a stand-alone solution.

**AI and Machine Learning**: The vendor claims that Platform One utilizes AI and machine learning to spot insights in unstructured data and analyze feedback. It aims to easily identify macro trends and assign them to relevant people for business improvements.

**Action Planning**: Platform One is said to support the development of action plans for meaningful change based on feedback. The vendor claims that the product ensures that insights are translated into actionable steps to drive improvements.

**Crosstab Builder**: According to the vendor, Platform One includes a crosstab builder that allows users to uncover hidden insights. It facilitates the analysis of data and identification of correlations and patterns to gain a deeper understanding.

**Integration with Management Systems**: The vendor states that Platform One can integrate with other management systems for seamless survey generation and data distribution. It aims to ensure smooth collaboration and data flow across different platforms.

**Data Security and Compliance**: Platform One is claimed to ensure data security with robust security processes and ISO27001 certification. It aims to protect sensitive customer and employee data while complying with industry regulations.

**Continuous Feedback and Pulse Surveys**: According to the vendor, Platform One allows for the merging of continuous feedback data, ad-hoc pulse surveys, and operational data for easy access and comprehensive insights. It aims to provide a holistic view of the customer and employee experience.

Platform One is an platform to drive customer, employee, product and brand experiences, using insight communities for gaining an understanding. The platform helps identify and assign macro trends to the relevant people within the business, and focus on key business improvements to make lasting change to customer experiences. And its in-built the crosstab builder is used to examine the relationship between different variables and uncover patterns, trends and probabilities in the raw data.

Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.

Research Core 1

Pollfish

Platform One

Tools and techniques that enable qualitative and quantitative research into consumer markets.

Competitor and Industry Benchmarking

Enables users to compare their performance against specific competitors or their industry as a whole. This may include cross-channel traffic, audience engagement, market share, tech stacks, strategy, etc.

Competitor Research

Quantitative and qualitative tools that are used to identify competitors and assess their strengths and weaknesses, with a view toward identifying competitive advantages and opportunities for improvement.

Web Traffic Analysis

The ability to analyze, segment, and track competitive web traffic with usage metrics based on traffic share, pricing, paid search, demographics, geographic region, customer journeys, engagement, user sentiment, etc.

Consumer Feedback

The ability to collect feedback from customers, prospects, focus groups, interviewees, etc.

Competitor alerts

Alerts notify users when their competitors have entered a new customer segment, modified their strategy, incorporated new products or services, changed their prices for specific products, etc.

Market Insights and Reports

Reports, newsfeeds, and information related to events, industry trends, or competitive insights.

The most important features for the effectiveness of a financial research platform

Public Company Data

The ability to access fundamentals, earnings, or other information through company filings and other sources

Private Company Data

The ability to access fundamentals, earnings, or other information for companies that are not publicly listed

Industry and Sector Research

The quality and completeness of analyses and research on the overall performance and outlook of specific sectors and industries

Industry-Specific Information

The quality and completeness of industry-specific information, e.g., the progress or success of clinical trials in the pharmaceutical industry

Independent Research Access

The ability to access third-party analyses, e.g., Morningstar reports

Search Tools

The quality and effectiveness of tools to help locate specific and relevant information within the platform

Sales Intelligence Data Standards

How well does the contact, company, and industry information provided by the SI tool meet the user’s needs? Is the availability and quality of data satisfactory?

Contact information

Information about individual contacts is available and high quality.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Platform One

Overview

What is Platform One?