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Users of Protel have consistently praised the software for its ability to address a wide range of business problems in the hospitality …
Overview
What is Protel?
Protel solutions, headquartered in Dortmund, has developed a technology stack for all hotel business types, with a worldwide team of local partners to support it. The app store, accessible directly via the protel PMS, aims to change the way hotels…
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What is Protel?
Protel solutions, headquartered in Dortmund, has developed a technology stack for all hotel business types, with a worldwide team of local partners to support it. The app store, accessible directly via the protel PMS, aims to change the way hotels and their technology vendors do business.
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Product Details
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What is Protel?
Protel Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Users of Protel have consistently praised the software for its ability to address a wide range of business problems in the hospitality industry. With its integrated solutions for all hotel departments, Protel provides a comprehensive platform that streamlines operations and enhances efficiency. By consolidating various tasks and processes into one system, users have found that Protel greatly simplifies daily operations, making their lives easier and more productive.
A key area where Protel shines is in managing arrivals and departures. Users have noted that this feature allows for seamless operations, ensuring smooth transitions for guests checking in and out of the hotel. This functionality not only saves time but also improves customer experience by minimizing wait times and avoiding unnecessary delays.
Additionally, Protel has become indispensable for users as it encompasses a wide range of functionalities essential to running a hotel. From managing reservations, revenue, and forecasts to handling reception and management tasks, sales, and more, Protel offers a comprehensive suite of tools that empower hoteliers to efficiently handle the diverse aspects of their business.
Furthermore, users appreciate the language translation feature in Protel, which supports multiple languages. This capability fosters better communication with guests from around the world, allowing them to feel more comfortable and at ease during their stay. By breaking down language barriers, Protel enhances guest satisfaction and helps hotels provide exceptional customer service.
Overall, Protel has significantly improved the efficiency and functionality of hotels. Customers find it hard to imagine running their establishments without the software due to its ability to solve various business problems. With its integrated solutions and user-friendly interface, Protel has earned a reputation as one of the best software options for international hotels.
Comprehensive report generation: Several users have praised Protel for its comprehensive report generation feature, which has proven to be highly valuable in assisting with decision-making processes. With this capability, users can easily analyze various aspects of their hotel operations and gain actionable insights.
User-friendly interface: Reviewers have expressed satisfaction with the user interface of Protel, particularly the layout that displays in-house arrivals and departures on a single page. This intuitive design not only provides convenience but also enhances the overall user experience by allowing for efficient monitoring of guest activity.
Versatility and flexibility: Protel's offering of both cloud-based and on-premise versions has been well-received by customers. This versatility allows users to choose the option that best fits their needs and enables them to efficiently track their hotel operations. The ability to adapt to different functions within the hotel industry ensures that Protel fulfills specific requirements, making it a valuable tool for professionals in the industry.
Expensive Pricing: Several users have expressed that Protel's pricing is higher compared to its competitors, which may deter potential users from adopting the software.
Difficulty Getting Started: New users have found Protel not very straightforward and have faced difficulties in getting started with the software, leading to frustration and a steep learning curve.
Slow Customer Support Response: Customers have expressed their frustration with the slow response from Protel's customer support team. This delay in resolving issues has caused irritation among users.