TrustRadius Insights for Qualifacts Insync are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
User-Friendly Interface: Many users have expressed their appreciation for the user-friendly interface of the Medical Record. They find it easy to navigate and perform tasks efficiently, saving them valuable time. The intuitive design and layout contribute to a positive user experience.
Customizable Forms: A significant number of reviewers have praised the Medical Record's customizable forms. This feature allows users to tailor the forms to their specific needs, ensuring that they capture all necessary information accurately. It provides flexibility in adapting the system to different specialties and workflows.
Comprehensive Billing System: Users consistently mention the comprehensive billing system as a standout feature of the Medical Record. This robust system covers various billing needs effectively, including insurance claims submission, payment processing, and revenue cycle management. It simplifies financial operations and improves overall efficiency in managing billing activities.
In my opinion, the software is cumbersome. The implementation was unnecessarily exhausting in my view. No one is available (in the United States) to assist with questions or support I found. InSync has wat too many "managers" and no one to perform any actual customer support in my opinion. The only reason that we selected InSync is that our state requires certain data reporting and InSync does that.
Pros
Implementation was unnecessarily burdensome, in my view.
There is no one to help with customer support, in my view.
InSync is more expensive than its peers, in my view.
Cons
Difficult to enter data, in my view.
No templates to use to facilitate data entry, in my view.
Billing function is unnecessarily complicated, and they do not provide assistance and support in my view.
I use Insync Healthcare Solutions every day. I love this product, it's very user friendly and whenever I have an issue with anything, I get a response right away from a representative. He is such a great help. It's a joy working with him and knowing that my issues will be taken care of right away.
Pros
Getting back to me in a timely manner
Fixing issues in a timely manner
Polite, respectful, and helpful
Great Product, very user friendly
Application is very easily to follow
Cons
Continue to do what you are already doing
Likelihood to Recommend
It helps maintain all records organized and easily accessible when needed.
We use/purchased Insync Healthcare Solutions EHR/PM system for our Behavioral Health Clinic. We use it to store and in-put medical records, charting on clients, scheduling, billing patients and insurance, taking payments and running practice reports.
Pros
Customer Service
Provide an all in one EHR/PM system
User training LMS
Cons
The only thing I can think of is have support on Saturday and Sunday available by phone.
Likelihood to Recommend
Since we run a small behavioral health clinic with counseling, psychiatric and medication assisted treatment services, Insync Healthcare Solutions has been even more than we need. Where we see Insync being well suited is in times of expansion. Given that this solution can run a single practitioner clinic or a large one with 40 practitioners, it can grow with us and has the capability to offer services that adapt to our increasing demands. The cost of the system is a bit prohibitive for solo practitioners or very small practices, but given that it is a resource that can be sold with a business, we still consider it a great investment.
Our clinic utilizes Insync for al clinical documentation, patient records, billing and accounting and full practice management. We considered several different platforms and shopped around a lot, hands down Insync's platform is the best fit for us and the best platform we could have asked for. From the integrated clearinghouse with 837/835 and 270/271 capability to the full practice management contained within Insync we have been satisfied from top to bottom. They also have the best support. no turning in tickets, if you need help there is a human to assist you. If they can't do it they tell you but they also request for future enhancement. Insync is one of our most valued relationships and instrumental in our daily success.
Pros
Electronic capabilities 837/835, 270/271 files
Live Customer Support
Clinical documentation
Cons
Need efficient and effective way to return patient payments to unapplied without deleting payment data.
Their financial department could do better with accuracy and delivering responses.
The claims queue could use some enhancements, specifically identifying missing data on claims without having to import encounters.
Likelihood to Recommend
In my opinion, Insync is a great platform across all areas of medicine, including behavioral health, except dentistry.
We use Insync Healthcare Solutions in our OP clinic for full client medical records and across our entire agency for client information management and billing. Insync Healthcare Solutions has streamlined many of our processes, saves space with records keeping in our largest program, connects multiple programs and departments to share information, saves time with insurance verification and billing processes.
Pros
Easy to use.
Access to support.
Improves communication amongst departments.
Cons
Additional, timely support from account management.
More timely response in adding/removing licensed providers.
Likelihood to Recommend
Our experience with Insync Healthcare Solutions is hands down a better experience than our previous EMR system. The implementation process moved at our pace, took into consideration our needs, and worked well with our team. The system is much more user-friendly and does not have near the number of bugs our previous system did. Support is easy to reach and generally very helpful.
InSync Healthcare Solutions was chosen to replace an EHR that we weren't quite happy with. The web-based version was better than the built-in one that we had before, the customer service was so much better in that one too. Not only were the tickets answered quickly, but also knowledgeably and I could also depend on the full support team instead of just one or two people who knew how to address issues. On top of that, the care and thoroughness during the last 2 years of merging new companies into ours was amazing. It may not have all gone exactly as planned, but InSync Healthcare Solutions was able to adapt to the plan as it developed for us and in the end, it did end up working even better than I thought it would. Our main account contacts are phenomenal with open communication, transparency, roadmap, release documentation, and suggested enhancements to the system for our needs.
Pros
Customer Care
Deployment of new features
Moving forward with change in industry
Cons
Multi facility group setup (although it isn't awful)
Resource Management for people with multi-state licensing which in turn is multi supervisory needs
I will always come back to customer service first. The product is wonderful, suggestions on what our needs are always listened to and established if they can, but the care, consideration, and respectfulness that the InSync Healthcare Solutions team gives our company, no matter where they sit on the org chart, is irreplaceable. From the part-time front office staff to the CEO, they will give the same care and consideration across the board and that respectfulness makes for better outcomes when collaborating on how to keep the system, and our company, moving forward.
Our entire office uses [Insync Healthcare Solutions]. Everything from patient registration to record releases and referrals are being done in the system which makes it much easier to document dates, times and details, and collect necessary information at the click of a button. Patients, as well as clinicians and administrative staff, are able to communicate electronically by using the secure patient portal which also allows us to securely send patient records to the client and to send and receive facility forms that allow for the patient to electronically sign and submit. We utilize Insync PM and EHR as well as InsyncScribe. Customer service is phenomenal and the support team is always available! This system has allowed us to finally be on "the same page" with one another for all of our facility needs!
Pros
Electronic communication between staff and patient
Customization and completion of facility documents electronically is so simple
Documentation consistent and adequate without the need for additional software like MS WORD
Everything is customizable and user friendly
Cons
The reporting system is a bit difficult at times.
Likelihood to Recommend
The system is so robust! [Insync Healthcare Solutions] is always adding enhancements to the program to make more things possible! So glad we made the switch!
We are currently utilizing Insync Healthcare Solutions across all departments at our organization and for all of our needs. From clinical to billing to appointment reminders and all documentation. It helps keep everything in one easy location and program and works in conjunction with other programs to make everything as smooth as possible. It works well with the Practice Insight clearing house allowing for clinical documentation to exist within the same program as clinical billing.
Pros
Client documentation - easy to make templates
Customization of forms - customize your assessments or utilize premade assessments
Customization of reports - easy to navigate for a variety of information, both clinical and demographic.
Ease of billing - works well with the clearinghouse and all in one location
Cons
Some small errors can occur between shared client and providers.
Ability to open multiple windows - there are workarounds, but I would like to be able to use multiple functions at once
Likelihood to Recommend
I think Insync Healthcare Solutions is perfect for mental health clinics--both small and large. There are aspects of smaller clinics that you may not want to utilize the full abilities of Insync Healthcare Solutions for (e.g., if you do any lab requests to make the cost point work well, you have to do a higher number of labs at a time). Previously I hadn't been a fan of their telehealth through Zoom add on, but they took feedback well and did lower the cost of the additional programming. I recommend it for outpatient counseling, both mental health and substance abuse, and for clinics that utilize medication prescribers like psychiatrists, nurse practitioners, and physicians assistants.
We use Insync [Healthcare Solutions] throughout our agency as our EMR. Aside from our primary medical record, it also is our billing system for third-party reimbursement, and any self-pay clients. We also use this EMR for communicating about client with other clinicians in our organization.
Pros
It is a very user friendly Medical Record. It takes approximately 15 min and anyone can enter basic information.
It allows great customizable forms
The billing system is comprehensive
The reports are great - easy to create, download into Excel and customizable
Cons
The therapy group feature is a little difficult to use. Setting up the group is easy, the documenting takes a few extra steps.
The integration of third party payers takes a bit of time and effort
Likelihood to Recommend
Insync [Healthcare Solutions] is amazing for behavioral health settings. The customer support/help desk is very responsive. When I call someone answers within 3 minutes and spends as much time as I need resolving any questions. Establishing the medical record is simple with treatment planning easily accessible. Onboarding new staff is effortless, especially with the use of their video tutorials. My office assistant told me today, "I have worked with a lot of EMR's and this is by far the best ever". I totally agree!!
