TrustRadius Insights
RecallMax has been essential in solving the business problem of managing patient recalls and appointments efficiently. With RecallMax, …
Overview
What is RecallMax?
RecallMax is a patient engagement app that uses a multi-pronged approach to practice enhancement that is proven to increase practice revenues and boost patient retention. It integrates with the user's existing practice management platform.
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
RecallMax has been essential in solving the business problem of managing patient recalls and appointments efficiently. With RecallMax, users can keep track of when patients are due for appointments and schedule them accordingly to ensure that they don't lose any patients. This has resulted in increased production and less lost patients for users. Moreover, the software has been instrumental in organizing patients into groups based on their appointment due dates, saving users time in managing recall and unscheduled treatment.
Users have also found that RecallMax helps in decreasing the time spent on reminders and screening. The overdue late lists are nicely organized and easily viewed, allowing users to attend to them more frequently. Another benefit is the mass communication via email, which is an excellent option. The short notice lists have assisted with recovering scheduled changes efficiently. The software has helped users stay on top of their hygiene program and track pre-d's with regular reminders for staff.
RecallMax has allowed users to filter through patients who have moved or chosen another dental provider and assisted them in keeping on top of unscheduled treatment, resulting in improved patient communication, fewer missed appointments due to reminders and automated recalls. Its texting feature enables users to communicate with more patients and get them in quicker for a visit. The software has been essential during COVID-19, helping clinics adapt to public health requirements, keeping patients informed about changes and tracking schedules meticulously. As customers are increasingly scheduling appointments online, RecallMax is an asset that helps dental providers stay competitive by ensuring they can capitalize on each opportunity that comes their way.
Efficiency: Many users have praised RecallMax for its time-saving benefits and automation features, which allow them to complete tasks more efficiently. According to several reviewers, the software has significantly streamlined the way they manage their patients and practice.
Ease of Use: The user interface of RecallMax is well-designed, making it easy for users to navigate through the software easily. Several users have appreciated this feature as it helps them access information quickly and streamline their workflow.
Communication Tools: Users find that RecallMax's communication tools are highly beneficial in managing patient appointments and follow-ups. The ability to send text messages, emails, confirmations, and notifications has made communication with patients quicker and more efficient according to multiple reviewers.
Difficult user interface: Some users have found the RecallMax user interface challenging to navigate. They have expressed a desire for more training to use the software efficiently.
Expensive cost: Several users have expressed dissatisfaction with the cost of RecallMax, feeling that they were not receiving enough value for their money. They believe there should be a lower price tier for smaller offices and that the software is expensive for small dental offices.
Lack of text message customization: Users are unhappy with the level of control over email templates and messaging options in RecallMax. They feel that there is limited ability to customize messages as frequently as wanted which can be a significant drawback.
Based on user reviews, there are three common recommendations for RecallMax. Firstly, users highly recommend using the training program that comes with the software to effectively utilize its features. This suggests that the training program is valuable and helpful in getting the most out of RecallMax. Secondly, many users suggest using the text option feature offered by RecallMax. This indicates that the text option is considered a useful tool for communication with clients or patients. Lastly, users highly recommend RecallMax for its ease of use and great support. This implies that the software is user-friendly and comes with reliable customer support, which enhances the overall user experience. Overall, these recommendations highlight the importance of utilizing the training program, taking advantage of the text option feature, and appreciating RecallMax's ease of use and reliable support.