Name: RecallMax Testimonial
Uploaded: 2021-10-22T21:39:04.000Z
Duration: 5 min 10 s
Description: RecallMax Testimonial

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### Appointment Management
Users consistently highlight RecallMax's appointment management as a key strength, citing its ability to streamline the booking process, reduce missed appointments, and efficiently fill last-minute cancellations. The platform's features for confirming appointments and managing unscheduled treatments have garnered positive feedback, with users appreciating the ease of keeping track of due and unscheduled patients. Despite some minor drawbacks mentioned, such as the lack of certain online booking features, RecallMax's appointment management functionality remains a valuable asset for many users seeking to optimize their scheduling processes.

### Scheduling and Booking
Users generally appreciate RecallMax's scheduling and booking features, particularly highlighting the efficiency in filling short notice cancellations and the ease of managing the schedule. The ability to track outstanding treatments and maintain a full hygiene schedule is also commended. However, some users express concerns about the lack of online booking features compared to competitors. Despite this, the overall consensus leans towards the positive side, with users finding RecallMax beneficial in optimizing their scheduling processes.

### Communication Tools
Users consistently highlight RecallMax's communication tools as a standout feature, particularly praising the ease of texting and emailing patients. The ability to send mass emails and texts efficiently has been a game-changer for many, allowing for quick communication and improved patient engagement. While some users mention minor inconveniences like the lack of customization options, overall, RecallMax's communication tools are lauded for their effectiveness in enhancing patient communication and streamlining administrative tasks.

### Patient Engagement
Users consistently highlight RecallMax's patient engagement capabilities as a key strength of the platform. The ability to easily communicate with patients via text and email, send reminders, and manage patient forms efficiently are features that users find particularly valuable. The platform's user-friendly interface and innovative tools for connecting with patients have garnered positive feedback, with many users expressing satisfaction with the level of engagement and communication facilitated by RecallMax.

### Practice Efficiency
Users consistently highlight RecallMax's practice efficiency as a key strength, noting its ability to streamline operations and enhance productivity. The software's automated features, such as patient reminders and recall notifications, are commended for saving time and keeping the practice organized. While some users mention minor issues with integration and training, overall, RecallMax's practice efficiency tools are well-received for their effectiveness in optimizing workflow and maximizing staff efficiency.

### Staff Coordination
Users appreciate RecallMax for its ability to centralize patient lists and facilitate collective efforts among staff for efficient coordination. The platform's feature to organize overdue patients and provide quick access for communication has been well-received by remote admin staff. Additionally, users have noted that RecallMax aids in monitoring practice growth by aggregating practice information over time.

### Dental Practice Software Integration
User sentiment regarding RecallMax's integration with dental practice software varies. While some users appreciate the convenience and efficiency of the integration with Dentrix, others express concerns about the need to manually input certain data and the system's occasional lag in updating changes made in Dentrix. Additionally, there are mixed feelings about the level of service provided in relation to the cost of the software. Despite these mixed opinions, many users acknowledge the value of RecallMax's ability to sync with dental software and streamline processes within their practices.

### Treatment Tracking
Users consistently praise RecallMax for its robust treatment tracking capabilities, noting that it significantly improves patient care and enhances the efficiency of treatment follow-up processes. The system's ability to track unscheduled treatments, manage recalls, and streamline communication with patients through text and email notifications has been particularly lauded by reviewers. Additionally, the feature that allows staff members to have individual logins for tracking purposes has been highlighted as a valuable asset in ensuring comprehensive and personalized patient care.

### Hygiene Management
Users consistently highlight RecallMax's hygiene management as a key strength, noting its effectiveness in keeping track of hygiene appointments, reducing gaps in schedules, and facilitating the booking of appointments in advance. The system's ability to track unfinished treatments and provide individual logins for staff members is also well-received. However, some users have expressed concerns about the lack of alerts for patients who fail COVID-19 screenings. Despite this drawback, the overall sentiment towards RecallMax's hygiene management remains positive, with users appreciating its role in enhancing workflow efficiency and patient retention.

### Patient Onboarding
While some users appreciate RecallMax's patient onboarding features for their efficiency in sending reminders and communication through text and email, others have pointed out limitations in the system's ability to adjust appointment times based on individual patient needs. The platform's innovative approach and responsive support team have garnered praise, but there are suggestions for further enhancements to tailor the onboarding process to better suit the diverse requirements of new patients.

### COVID-19 Response Tools
Users consistently highlight RecallMax's covid-19 response tools as a valuable asset in adapting to public health requirements during the pandemic. The system's ability to streamline pre-screening processes, automate forms, and facilitate virtual waiting rooms has been commended for enhancing clinic operations amidst the challenges posed by COVID-19. While some users have expressed minor concerns, such as additional charges for certain forms and limitations in date selection options, the overall sentiment leans towards appreciation for the efficiency and support provided by RecallMax's covid-19 response tools.

Based on user reviews, there are three common recommendations for RecallMax. Firstly, users highly recommend using the training program that comes with the software to effectively utilize its features. This suggests that the training program is valuable and helpful in getting the most out of RecallMax. Secondly, many users suggest using the text option feature offered by RecallMax. This indicates that the text option is considered a useful tool for communication with clients or patients. Lastly, users highly recommend RecallMax for its ease of use and great support. This implies that the software is user-friendly and comes with reliable customer support, which enhances the overall user experience. Overall, these recommendations highlight the importance of utilizing the training program, taking advantage of the text option feature, and appreciating RecallMax's ease of use and reliable support.

RecallMax has been essential in solving the business problem of managing patient recalls and appointments efficiently. With RecallMax, users can keep track of when patients are due for appointments and schedule them accordingly to ensure that they don't lose any patients. This has resulted in increased production and less lost patients for users. Moreover, the software has been instrumental in organizing patients into groups based on their appointment due dates, saving users time in managing recall and unscheduled treatment.

Users have also found that RecallMax helps in decreasing the time spent on reminders and screening. The overdue late lists are nicely organized and easily viewed, allowing users to attend to them more frequently. Another benefit is the mass communication via email, which is an excellent option. The short notice lists have assisted with recovering scheduled changes efficiently. The software has helped users stay on top of their hygiene program and track pre-d's with regular reminders for staff.

RecallMax has allowed users to filter through patients who have moved or chosen another dental provider and assisted them in keeping on top of unscheduled treatment, resulting in improved patient communication, fewer missed appointments due to reminders and automated recalls. Its texting feature enables users to communicate with more patients and get them in quicker for a visit. The software has been essential during COVID-19, helping clinics adapt to public health requirements, keeping patients informed about changes and tracking schedules meticulously. As customers are increasingly scheduling appointments online, RecallMax is an asset that helps dental providers stay competitive by ensuring they can capitalize on each opportunity that comes their way.

Efficiency: Many users have praised RecallMax for its time-saving benefits and automation features, which allow them to complete tasks more efficiently. According to several reviewers, the software has significantly streamlined the way they manage their patients and practice.

Ease of Use: The user interface of RecallMax is well-designed, making it easy for users to navigate through the software easily. Several users have appreciated this feature as it helps them access information quickly and streamline their workflow.

Communication Tools: Users find that RecallMax's communication tools are highly beneficial in managing patient appointments and follow-ups. The ability to send text messages, emails, confirmations, and notifications has made communication with patients quicker and more efficient according to multiple reviewers.

Difficult user interface: Some users have found the RecallMax user interface challenging to navigate. They have expressed a desire for more training to use the software efficiently.

Expensive cost: Several users have expressed dissatisfaction with the cost of RecallMax, feeling that they were not receiving enough value for their money. They believe there should be a lower price tier for smaller offices and that the software is expensive for small dental offices.

Lack of text message customization: Users are unhappy with the level of control over email templates and messaging options in RecallMax. They feel that there is limited ability to customize messages as frequently as wanted which can be a significant drawback.

RecallMax is a patient engagement app that uses a multi-pronged approach to practice enhancement that is proven to increase practice revenues and boost patient retention. It integrates with the user's existing practice management platform.

RecallMax

Dental Software provides the needed administrative and clinical operational support distinct to dental practices while also offering elements like electronic claims, document management, prescription support, etc. Dental Software suites contain financial management and profitability coaching, as well as admin training and support modules.

Dental

Jennifer Turner of 123Dentist & Jeff Barsotti of RecallMax Join the Group Dentistry Now Show

RecallMax Testimonial

RecallMax is pretty great, and here are some of our valued peers that think the same.

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What is RecallMax?