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Recurly Reviews and Ratings

Rating: 8.7 out of 10
Score
8.7 out of 10

Community insights

TrustRadius Insights for Recurly are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to Use: Many users have found Recurly to be very easy to use, with a clean and intuitive UI that simplifies payment handling for their staff. The simplicity of the interface allows users to quickly navigate through the platform and efficiently manage payments.

Excellent Customer Service: Reviewers have consistently commended Recurly's customer service for its excellence. Users appreciate the ability to chat with an agent in real-time and receive prompt replies to their questions and concerns. This level of support enhances user satisfaction and ensures smooth operations.

Comprehensive Analytics: Users highly value Recurly's comprehensive analytics capabilities. The platform offers robust features for analyzing new versus renewing revenue, managing subscription plans on an individual client basis, and tracking important metrics related to subscription health. These insights empower businesses to make data-driven decisions, optimize strategies, and maximize revenue potential.

Reviews

23 Reviews

Pros and cons of Recurly

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We use the platform for critical bussiness use cases like Subscription Management, Coupons and more

Pros

  • Creation of coupons
  • Launching of coupons
  • Subscription Management

Cons

  • limited reporting and analytics
  • Unexposed API's for integration
  • slow customer service and support

Likelihood to Recommend

Good for simple to intermediate coupons logics with different types of coupns and internal cloud storage, until redemption and bad for external intgrations for reporting due to hidden api's, this causes to use external tools for reporting specific purposes like Amplitude.

VU
Verified User
Employee in Marketing (201-500 employees)
Vetted Review
Recurly
1 year of experience

Great for paid subscriptions

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Recurly to manage our paid subscription business. Recurly's built-in reporting is a game-changer, giving us instant metrics to measure results and identify areas in need of attention.

Pros

  • The ease of running reports with clear charts and graphs makes it easy to spot trends.
  • The ability to add new products or subscription packages can be created & made live in minutes.
  • Exporting customer lists and subscribers can be done in seconds.

Cons

  • The Recurly system logs you out in minutes if it sits unused, which leads to users having to constantly log-in.
  • Recurly does not allow for Google Analytic tracking all of the way through the checkout process.

Likelihood to Recommend

Recurly is a well-rounded system for any paid subscription business. It is well suited to manage subscriber lists, products, promotions and reporting and metrics to measure key revenue and subscription counts.

VU
Verified User
Director in Marketing (1-10 employees)
Vetted Review
Recurly
2 years of experience

A powerful subscription management platform

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Recurly to manage our paid membership programs. It does a great job of handling the various billing cycles (monthly quarterly annually) across our two membership programs.

Pros

  • The API allows for custom integrations
  • The reporting suite covers a lot of questions asked by our business
  • Web portal is designed well

Cons

  • Its difficult to pull data back into our data warehouse for further analysis

Likelihood to Recommend

If you have complex billing cycles or require custom integration Recurly supports these scenarios well.

VU
Verified User
Director in Information Technology (1001-5000 employees)
Vetted Review
Recurly
3 years of experience

Recurly Review

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Recurly has been used by me for a long time to manage subscriptions and the whole billing lifecycle, and it also helps me collect payments quickly, handle recurring billing, and even run complex pricing plans.

Pros

  • the support team is quick, friendly and always gives clear answers with detailed solutions
  • it handles even complicated billing setups smoothly, like upgrades, downgrades or failed payments
  • i love how customizable it is, from coupons to paywalls and integrations with other tools

Cons

  • the instructions for implementation leave out too many steps
  • the features of this tool has a learning curve

Likelihood to Recommend

Recurly is best for running subscriptions because it saves so much time and manual work. It’s been a fantastic experience and I depend a lot on Recurly. Their support team is also really helpful.

VU
Verified User
Supervisor in Corporate (51-200 employees)
Vetted Review
Recurly
8 years of experience

Experts in Subscription Management

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Alaska Airlines uses Recurly to power both of their subscription products including customer acquisition / sign up, billing, dunning, and cancelation workflows. This allows Alaska to focus on core competencies and leverage Recurly's platform for employee ability to conduct subscriber management and product development as well as Recurly.js for customer workflows. Alaska utilizes Recurly webhooks to grant entitlements through our internal systems in real time. The embedded dashboards and data availability (via API and manual exports) allow us to identify opportunities, conduct ad hoc performance analysis, and reconcile revenues.

Pros

  • Easy UI for control of subscriptions, coupons, emails, etc. for non-tech individuals
  • Access to data
  • Communication of bugs and ability to contact support

Cons

  • Tool tips or guided workflows
  • Proactive identification and recommendation of opportunities.
  • Tracking of feature requests.

Likelihood to Recommend

Recurly is well suited for companies new to subscriptions, where it is not their core business competency, and where technical resources are limited.

VU
Verified User
Program Manager in Corporate (10,001+ employees)
Vetted Review
Recurly
2 years of experience

Good billing platform for SaaS businesses

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

It helps us manage and process the subscriptions in a worry-free manner. It takes care of managing the payments, subscriptions and the dunning process.

Pros

  • subscription management
  • dunning process setup and management
  • subscription reporting and dashboards

Cons

  • payment processing
  • integrations with 3rd party payment solutions
  • innovate more

Likelihood to Recommend

Recurly is well suited for all the software as a service businesses that need to automate their payments to focus on their growth.

VU
Verified User
C-Level Executive (201-500 employees)
Vetted Review
Recurly
14 years of experience

Easy to use for the team

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Recurly to track and manage subscriptions for our product. We can actively manage account payments, update trial periods, and see who has an active account with us. With all our apis going and having some degree of error, it's a point of truth for who is actually a customer of ours for our product.

Pros

  • Easy UI
  • Adding coupons is easy
  • Nice built in reports

Cons

  • Custom built reports are a little confusing
  • Need to be trained by a colleague

Likelihood to Recommend

Recurly is great for subscription management for SAAS.

VU
Verified User
Employee in Customer Service (1-10 employees)
Vetted Review
Recurly
1 year of experience

Recurly review

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use it to offer monthly subscriptions to our users who don't use our iOS app - basically web users.

Pros

  • Monthly subscription
  • Yearly subscription
  • Discounts on subscriptions

Cons

  • More marketing features
  • Churned users relationship
  • A visual path of subscribers

Likelihood to Recommend

It is great in it's core feature which is offering a subscription of your product to non app users which is exactly what we are using for. I am not sure what it is not well suited for since that's the only feature we use it for.

VU
Verified User
Account Manager in Customer Service (11-50 employees)
Vetted Review
Recurly
3 years of experience

Easy-to-use + Intuitive for managing billing.

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We essentially use Recurly as our many database regarding billing for our customer's orders. As a customer support representative, Recurly is essential for me to assist a customer with any payment declines, possible fraudulent card activity, discount redemption troubles, etc., situations related to payment for orders. Recurly has proven to be an efficient database for my company to manage customer payments.

Pros

  • User-friendly and intuitive interface that is well-organized and easy to understand.
  • Provides information about payment declines'.
  • Loads of functions that make it easy to address payment issues.

Cons

  • Payment invoices should be re-designed such that the number shown on top reflects any credits applied to the transaction.
  • More options for filters by which transactions can be searched.
  • More insightful information about why a decline has occurred for a payment.

Likelihood to Recommend

Recurly is great for tracking transactions and reviewing payment method declines. The platform is extremely helpful when dealing with scenarios where someone believes they have been fraudulently charged for the product. Recurly allows for transaction filtering, which is very helpful when trying to find possibly fraudulent charges very easy. If expecting precise, detailed information about a card decline, Recurly would not be very helpful.

MB
Michelle Bechor
Member Experience Coordinator in Customer Service at Seed Health Inc (51-200 employees)
Vetted Review
Recurly
3 years of experience

Best Tool for Subscription-based Business Model

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Recurly primarily for B2B billing functions (recurring and one-time.) It is being used by our accounting, customer service, and sales teams. A few years ago, I recommended Recurly to a fashion subscription company and they use it for their direct-to-consumer business. We like to use it because it has a great API and documentation plus the added flexibility to accommodate different customers on different billing set up. It is easy to use across all departments and compliant with PCI-DSS standards.

Pros

  • It handles 1:1 and 1:many accounts to subscription set up.
  • It has a good billing customization option (cadence, pricing, etc.)
  • Can easily set up a customer account and invoice - billing link can be generated so no need to take credit card info over chat, phone, or email.
  • Great and responsive customer support.
  • Supports multi-language.

Cons

  • It would be great to have an ability to edit the pricing, charge description, quantity after the invoice has been created. For now, you can only edit the bill-to address.
  • It would be great if it has an option not to timeout on a set amount of time. It could be pretty annoying to be asked to login and input 2-step code (if enabled) from time to time.
  • When issuing refunds, it would be nice if it wouldn't create another invoice...just update the existing one.

Likelihood to Recommend

I think it works best for scenarios where it involves recurring billing. A subscription-based business model can benefit on the platform and maximize its features. It has great customization when it comes to billing cadence, pricing, prepayment, discount options, among others. It also works perfectly with one-off charges so either way, it's a win. It has great integration with Stripe too.

VU
Verified User
Manager in Customer Service (51-200 employees)
Vetted Review
Recurly
6 years of experience