Pros and cons of Recurly
October 24, 2025

Pros and cons of Recurly

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Recurly

We use the platform for critical bussiness use cases like Subscription Management, Coupons and more

Pros

  • Creation of coupons
  • Launching of coupons
  • Subscription Management

Cons

  • limited reporting and analytics
  • Unexposed API's for integration
  • slow customer service and support
  • card declines: this is a big negative, as it affects the potential customer and event the journey of existing customer, who tries to renew
  • coupons were positive, as we could decommission voucherify and use Recurly for the coupons instead
  • needed to move analytics to Amplitude, due to less options
The product is super eady and user-friendly and is simple and quick to utilize and navigate, talking about the coupons creation, it provides a lot of different types of coupons which can be created and stored, whether it be with images, or only numeric, alpha-numeric or any other, the multiple options are really helpful to fulfil easy to moderate and even complex (sometimes) coupon requests.
Not very good, to be precise, slow responses, hard solutions and multiple platform breakdowns.
Apart from a lot of scope, which it has for improvement, like analytics, api's, customer service, downtimes. It still provides a lot of value, it is helpful for us in Business crtical areas, managing subscriptions and creating and launching coupons, ease of usability, camparatively lower maintainence are some valid reasons to prefer Recurly.
using it from legacy and liking it, as it does major jobs.

Do you think Recurly delivers good value for the price?

Yes

Are you happy with Recurly's feature set?

No

Did Recurly live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Recurly go as expected?

I wasn't involved with the implementation phase

Would you buy Recurly again?

Yes

Good for simple to intermediate coupons logics with different types of coupns and internal cloud storage, until redemption and bad for external intgrations for reporting due to hidden api's, this causes to use external tools for reporting specific purposes like Amplitude.

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