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Rezolve.ai is a powerful software that streamlines HR tasks while improving employee satisfaction scores. Multiple users have reported …
Overview
What is Rezolve.ai?
Rezolve.ai is an AI-enabled employee service desk software from the company of the same name in Dublin, California, designed to bring employee support within Microsoft Teams and Slack. The solution can also support HR service operations (e.g. case management with…
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What is Rezolve.ai?
Rezolve.ai is an AI-enabled employee service desk software from the company of the same name in Dublin, California, designed to bring employee support within Microsoft Teams and Slack. The solution can also support HR service operations (e.g. case management with automated AI support).
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Product Demos
Rezolve ai: Sign up Process
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How is Rezolve.ai transforming employee HR support?
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Product Details
- About
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- Tech Details
What is Rezolve.ai?
Rezolve.ai is an AI-enabled employee service desk software from the company of the same name in Dublin, California, designed to bring employee support within Microsoft Teams and Slack. The solution can also support HR service operations (e.g. case management with automated AI support).
Rezolve.ai Videos
Rezolve.ai: IT Helpdesk
Employee Support Within Microsoft Teams
Rezolve.ai Integrations
Rezolve.ai Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Rezolve.ai is a powerful software that streamlines HR tasks while improving employee satisfaction scores. Multiple users have reported that the chatbot feature helps them get self-help and redirect them to the appropriate department, resulting in increased self-service and consistent prompt support for employees. This not only saves time for both employees and support teams, but also saves costs as fewer human resources are required to manage HR tasks.
The product's knowledge bot is also highly effective in fielding common questions and FAQs, allowing team members to get answers quickly without having to go through a lengthy SOP. This has been reported by customers as a valuable feature of Rezolve.ai because it reduces the workload for support teams, allowing them to work on more important problems and track trending issues. By forcing users to go through FAQs first, the conversational machine learning feature saves time for both helpdesk and users from long wait times for response times. Overall, Rezolve.ai has helped businesses create 24/7 assistance for employees while identifying knowledge gaps that can be integrated or updated for employees.
AI Bot Efficiency: Reviewers have praised the AI-enabled chatbot of Rezolve.ai for its ability to match questions with the correct answers and quickly address knowledge gaps. Several users have stated that this feature has helped them automate ticket deflection, reduce their workload, and increase employee satisfaction.
Customer Support: Many reviewers appreciate the customer service-oriented approach of the Rezolve.ai team. They found them highly responsive, helpful in enabling software usage, and quick to implement new features based on suggestions from users.
Ease of Use: Users find Rezolve.ai's interface intuitive and easy to navigate. This feature makes it easy for them to configure and get started using the software quickly. The admin console allows for easy creation and updating of a user's knowledge base while also providing real-time monitoring through an accessible dashboard.
Lacking Features: Some users have mentioned that Rezolve.ai is missing certain features, such as automation in the knowledge bot functionality and improved analytics for measuring success rates of questions answered versus interactions. These omissions can be frustrating for some users.
Complex Admin Settings: The admin settings and configurations can be complex, making it difficult to navigate for some users. This complexity has been noted by multiple reviewers who feel that it should be simplified.
Limited AI Capability: Rezolve.ai's AI takes time and effort to train and can only answer some of the questions users ask, which can be time-consuming for some. Several reviewers have expressed their concerns about this limitation, citing a need for more comprehensive capabilities from the software's AI technology.