SAP Commerce Cloud Reviews and Ratings

Rating: 8.2 out of 10

Score

8.2 out of 10

Community insights

TrustRadius Insights for SAP Commerce Cloud are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Integration Capabilities: Users have expressed appreciation for how SAP Commerce Cloud integrates seamlessly with SAP ECC, streamlining tasks and processes effectively. This integration has been particularly lauded for its ability to enhance data consistency and optimize workflows across different systems.

User-Friendly Interface: Customers have highlighted the intuitive user interface of SAP Commerce Cloud, making navigation and usage straightforward for them. The clean layout and easy-to-understand design elements contribute to a pleasant user experience, allowing users to quickly access the features they need.

Efficient Performance: Reviewers have consistently found that the performance of SAP Commerce Cloud is efficient, contributing to a positive overall user experience. The system's speed and reliability in handling various operations have been cited as key factors that enhance productivity and satisfaction among users.

Reviews

95 Reviews

SAP Commerce Cloud

Rating: 10 out of 10

Incentivized

May 27, 2025

Use Cases and Deployment Scope

We required a PIM to begin creating an E shop. SAP Commerce Cloud gave us the solution that we needed that easy integrated into our ERP SAP ECC

Pros

Building out Classifications
Mass changes to our facets
Easily see the images tied to the products

Cons

The interface can be a little snappier
More versatility in the Solr index
Cleaner hierarchy to the classification

Likelihood to Recommend

I do think it is a good solution

Adrian Samaniego

IT Director in Information Technology at Van Marcke Trade Supply (51-200 employees)

Vetted Review

1 year of experience

SAP Commerce Cloud drives easier operation

Rating: 10 out of 10

Incentivized

May 12, 2025

Use Cases and Deployment Scope

SAP Commerce Cloud is actually quick and one stop solution for businesses to operate from web, mobile or even at retail store. The best part of SAP is you are a inclusive part of SAP ecosystem where you can easily segregate your data for various analytics and operational purpose for better business optimization.

Pros

it has comprehensive features like product information management, customer segregation, order management and reporting.
It can have all the data at one place even if business is operating from online e-commerce store or from retail store.
We all know about the innovation, the optimized system , the security and the easiness of integrating any sap product to sap ecosystem.

Cons

The advantage is also a room, like we really need sap eco-system for better output. Standalone running SAP product is very hard
Obviously costly
maintenance and the customization is really tedious job

Likelihood to Recommend

1. Multiple store over ecommerce platform or retail across various location can be managed in one place.

2. Managing inventory and tracking is much easier f we have everything in one place.

3. Managing order in one place across all the stores in one place gives better analytics and visibility for business to understand customer as well.

PRANAY PATRA

SENIOR ENGINEER in Information Technology at ASCENDION ENGINEERING PCT LTD (501-1000 employees)

Vetted Review

2 years of experience

Verified on LinkedIn

SAP Commerce Cloud An excellent B2B Ecomm Platform.

Rating: 7 out of 10

Incentivized

April 27, 2025

Use Cases and Deployment Scope

SAP Commerce Cloud powers our e-commerce on the website. We were looking for a platform that integrated well with our website CMS (Adobe AEM) and also one that could be used for international e-commerce, both of which SAP's product was able to do. It was also appealing that SAP Commerce Cloud is tailored for B2B, because many e-commerce platforms lack tools geared to B2B e-commerce.

Pros

The product database that it pulls from is easily accessible and user friendly.
Has great OOTB SEO capabilities (not something with most ecomm platforms).
Pricing is based on size of store/products, so it is scalable.

Cons

The main platform UI is not the best, and can be clunky to manage.
Canonicals are not implemented correctly out of the box (OOTB), which is an issue for international storefronts.

Likelihood to Recommend

SAP Commerce Cloud is a B2B platform. It seems well-suited for small to medium companies, but I would hesitate to recommend beyond that due to a lack of experience with it. Our product SKU count was 5,000, which seemed like a good number for this platform.

Verified User

Manager in Marketing (10,001+ employees)

Vetted Review

2 years of experience

SAP Commerce Cloud review

Rating: 9 out of 10

Incentivized

March 18, 2025

Use Cases and Deployment Scope

I use SAP Commerce Cloud for medicine ordering by customers. No specific problems.

Pros

User experience
Support
Connectivity

Likelihood to Recommend

I give SAP Commerce Cloud a nine out of ten for their customer service (product ordering)

Verified User

Consultant in Sales (11-50 employees)

Vetted Review

2 years of experience

Using SAP Commerce Cloud to get the most out of your investment

Rating: 7 out of 10

Incentivized

February 10, 2025

Use Cases and Deployment Scope

Altogether, it was proved that the application of SAP Commerce Cloud has significant positive effects on our marketing campaigns. SAP Commerce Cloud in general has, in my opinion, a major role to play for our marketing campaigns. A broad toolkit available has allowed us to experiment and iterate decisions rapidly using data that is present.

Pros

Provides analytics of the campaign, which enables the necessary changes to be made immediately.
Supports individual communications, as it helps to improve the overall satisfaction of customers and their loyalty to the company/brand.
Coordinates all the activities to maintain the free flow of data between different sectors in business to enhance efficiency.

Cons

For the initial configuration, one can expect it may take a considerable amount of time and even specialist knowledge.
Some of them are better suited for large business organizations, which may restrict the versatility of applications.
It may be resource intensive, which can be a problem for a smaller hosting environment for the platform.

Likelihood to Recommend

One thing to mention is that we had a flash sale campaign that was monitored by SAP Commerce Cloud, where it was easy to adjust ad spend because all the data was available immediately, leading to an increase in conversion. Easy integration with other SAP products has made our work flow more organic; this, in turn, has given better efficiency across the team.

Gonzalo Sanchez

Head of Product Innovation in Marketing at Seguros Monterrey New York Life (1001-5000 employees)

Vetted Review

1 year of experience

View profile

Best tool to enhance your shopping experience

Rating: 9 out of 10

Incentivized

January 10, 2025

Use Cases and Deployment Scope

We use SAP Commerce Cloud mainly for enabling our business to create a unique personalised and seamless shopping experience for our customers. It also provides feature rich digitally scalable solutions which we can easily deploy on our cloud premises. It really helped us to boost our revenues by almost 20%.

Pros

It provides the scalable solution for seamless shopping experience
It links supply chain and demand signals with end to end process
It supports complex B2B and B2B2C models easily

Cons

May be they can reduce the pricing little bit so that it can become more affordable
There is a scope to add more features in the dashboard
The integration takes some time and it is bit complex

Likelihood to Recommend

SAP Commerce Cloud is well suited if you want to create multiple ways of shopping channels for your customers because it innovates and creates a tailored solution by flexibly combining desired business capabilities. It also contains next generation AI support so we can easily enhance the revenues and sell smartly.

Verified User

Employee in Engineering (51-200 employees)

Vetted Review

1 year of experience

SAP Commerce Cloud is the tool for you!

Rating: 9 out of 10

Incentivized

October 7, 2024

Use Cases and Deployment Scope

We implement SAP Commerce Cloud for our clients. Specifically, we use it to provide an end-to-end solution for eCommerce purchasing and customer support tool. We have leveraged the ASM tool to provide customer support allowing agents to use the real website to address customer issues. We also leverage SAP Commerce Cloud to list products on website, add to cart and then checkout.

Pros

Assisted Service Module for Customer Support
Out-of-box APIs for quick implementation
Promotion engine to maintain coupons, discounts, etc.

Cons

In my opinion, difficult user experience
In my experience, requires lots of training for end users

Likelihood to Recommend

SAP Commerce Cloud is well suited for both B2C and B2B organizations to facilitate an ecommerce-based experience. I would say due to its cost this is not the best option for smaller organizations.

Verified User

Consultant in Information Technology (10,001+ employees)

Vetted Review

6 years of experience

SAP Commerce Cloud usage feedback for more than 3 years

Rating: 7 out of 10

Incentivized

October 3, 2024

Use Cases and Deployment Scope

During Covid, we realized and started this journey of marking our presence in Cloud as a central platform to facilitate our Dealers and specially Customers the delight of ordering, tracking, servicing and feedback at one place. Prior to that we do not have any single delight place, for Sales, Service and Parts business. But now Customers as well Dealers and do, chatting, video conferencing, ordering, online payment, raise complains and provide feedback at one place.

Pros

Product portfolio
Order and Invoice generation
Integration with other SAP systems, like S4HAHA, BYD

Cons

Payment gateway integration should be easy
Back Office should be more easily understandable
Easy customization

Likelihood to Recommend

Product portfolio showcasing and management, look and feel, integration with other systems are few key features that gives great comfort to the organization, whereas the back office should be made easier to user, so that they can do the configuration on their own, and dependency from Vendors for such cases can be minimized.

Verified User

Project Manager in Information Technology (1001-5000 employees)

Vetted Review

3 years of experience

SAP Commerce Cloud experience in B2B

Rating: 9 out of 10

Incentivized

September 25, 2024

Pros

Personalization
Flexibility for customization as per business needs
Integration capabilities with S/4 HANA
Promotions and Discounts
Unified shopping experience - Online and Mobile

Cons

Standard in-built reports for admins like Order details, Dispatch details, Customer master, Inventory report (Sold and unsold items). All reports in tabular format like we have in SAP S/4 HANA ERP
Standard Dashboard for Admins showing top customers, top selling SKUs, Most searched products
Simple yet detailed report on integration failure logs which admins can read and understand the problem statement. Hints on resolving the issue.
Objectwise change log report for particular date range
Backoffice should be made simple for use. As of now admins struggle to find the information. Navigation is very poor in backoffice.

Likelihood to Recommend

Verified User

Team Lead in Manufacturing (5001-10,000 employees)

Vetted Review

6 years of experience

SAP Commerce Cloud is an advanced enterprise eCommerce platform offering businesses comprehensive tools to enhance their journey

Rating: 7 out of 10

Incentivized

September 25, 2024

Use Cases and Deployment Scope

SAP Commerce Cloud is used for our online shopping band website. We have extended this for Omni solution as well through ASM module. SAP Commerce allow to do customization to build your website and all kind of integration is possible as it allow to integration through rest API. Platform is flexible to configure your business use case like promotion creation, multiple pricing, API for APP development etc.

Pros

ASM module for Omni Solution.
Multiple Pricing as you don't have to build two site for domestic and international.
Flexible to do custom solution on the top of SAP structure

Cons

Product Catalog syncing from SAP. Too many steps and complicated process that need to be resolved.
Pr-integration suite with market place to eliminated the OMS need.
Solar to be more advance to eliminate the need to Unbox for bigger and complicated business

Likelihood to Recommend

Extremely well suite for B2B business where SAP Hana in ERP For B2C business pricing is a big factor to make this reachable to mass audience. Also AI tool should be part of basic package.

Durgesh Kumar Yadav

SR. Manager IT Projects in Information Technology at Fabindia Limited (1001-5000 employees)

Vetted Review

4 years of experience

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