Using SAP Commerce Cloud to get the most out of your investment
Updated March 07, 2025

Using SAP Commerce Cloud to get the most out of your investment

Gonzalo Sanchez | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • SAP Data Hub

Overall Satisfaction with SAP Commerce Cloud

Altogether, it was proved that the application of SAP Commerce Cloud has significant positive effects on our marketing campaigns. SAP Commerce Cloud in general has, in my opinion, a major role to play for our marketing campaigns. A broad toolkit available has allowed us to experiment and iterate decisions rapidly using data that is present.

Pros

  • Provides analytics of the campaign, which enables the necessary changes to be made immediately.
  • Supports individual communications, as it helps to improve the overall satisfaction of customers and their loyalty to the company/brand.
  • Coordinates all the activities to maintain the free flow of data between different sectors in business to enhance efficiency.

Cons

  • For the initial configuration, one can expect it may take a considerable amount of time and even specialist knowledge.
  • Some of them are better suited for large business organizations, which may restrict the versatility of applications.
  • It may be resource intensive, which can be a problem for a smaller hosting environment for the platform.
  • These are measures of implementation and flexibility that have greatly contributed to increasing our return on investments.
  • Technological devices have enhanced the level of the interactions with customers, thereby enhancing their loyalty.
  • Integrations have been increased to the maximum, where there is no or very little repetition of work done.
By utilizing the SAP Commerce Cloud, it becomes viable to share information instantaneously and collaborate on marketing strategies to be employed, and all stakeholders end up being in harmony. This we have realized has enhanced our cooperation and made it easier to have references and combined campaigns.
I have worked with Salesforce Commerce Cloud and Adobe Commerce. As for the alternatives, SAP Commerce Cloud is much more adaptable with other SAP systems, as it becomes a part of a single data environment. The reason for selecting SAP Commerce Cloud was considered because of its stronger business intelligence and tools for engaging customer interactions.

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Commerce Cloud go as expected?

Yes

Would you buy SAP Commerce Cloud again?

Yes

One thing to mention is that we had a flash sale campaign that was monitored by SAP Commerce Cloud, where it was easy to adjust ad spend because all the data was available immediately, leading to an increase in conversion. Easy integration with other SAP products has made our work flow more organic; this, in turn, has given better efficiency across the team.

SAP Commerce Cloud Feature Ratings

8.4
Product catalog & listings
9
Product management
8
Bulk product upload
8
Branding
9
Mobile storefront
8
Product variations
8
Website integration
8
Visual customization
9
CMS
9
9.0
Checkout user experience
9
8.0
eCommerce security
8
8.7
Promotions & discounts
9
Personalized recommendations
8
SEO
9
8.8
Multi-site management
9
Order processing
9
Inventory management
9
Shipping
9
Custom functionality
8

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