Item: SAP Commerce Cloud
Rating: 9
Author: Verified User

Overall Satisfaction with SAP Commerce Cloud

Use Cases and Deployment Scope

We implement SAP Commerce Cloud for our clients. Specifically, we use it to provide an end-to-end solution for eCommerce purchasing and customer support tool. We have leveraged the ASM tool to provide customer support allowing agents to use the real website to address customer issues. We also leverage SAP Commerce Cloud to list products on website, add to cart and then checkout.

Pros and Cons

Pros

Assisted Service Module for Customer Support
Out-of-box APIs for quick implementation
Promotion engine to maintain coupons, discounts, etc.

Cons

In my opinion, difficult user experience
In my experience, requires lots of training for end users

Return on Investment

Centralized product listing and stock tracking

Usability

SAP Commerce Cloud definitely requires a bit of training to use. It is an extremely powerful tool once you are able to leverage all of its capabilities.

Alternatives Considered

Shopify and Salesforce Commerce Cloud

SAP Commerce Cloud is more powerful tool, provides robust out of box capabilities with great performance.

Key Insights

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP Commerce Cloud go as expected?

Yes

Would you buy SAP Commerce Cloud again?

Yes

Other Software Used

SAP Customer Data Solutions

Likelihood to Recommend

SAP Commerce Cloud is well suited for both B2C and B2B organizations to facilitate an ecommerce-based experience. I would say due to its cost this is not the best option for smaller organizations.

SAP Commerce Cloud Feature Ratings

Comments

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SAP Commerce Cloud is the tool for you!