Item: SAP Commerce Cloud
Rating: 7
Author: Verified User

Overall Satisfaction with SAP Commerce Cloud

Use Cases and Deployment Scope

During Covid, we realized and started this journey of marking our presence in Cloud as a central platform to facilitate our Dealers and specially Customers the delight of ordering, tracking, servicing and feedback at one place. Prior to that we do not have any single delight place, for Sales, Service and Parts business. But now Customers as well Dealers and do, chatting, video conferencing, ordering, online payment, raise complains and provide feedback at one place.

Pros and Cons

Pros

Product portfolio
Order and Invoice generation
Integration with other SAP systems, like S4HAHA, BYD

Cons

Payment gateway integration should be easy
Back Office should be more easily understandable
Easy customization

Return on Investment

Parts Sales greatly increased in terms of count and revenue
Order placing, tracking and invoicing became fast and transparent
Feedback can be tracked and worked upon

Usability

We are using SAP Commerce Cloud from past few years, and I can confidently say that it a good investment in terms of standardization, centralization and consolidation level. It adds value to our Business by bring Customer and Dealers more closer to us and helps in entertaining them in mush fast and professional manner.

Alternatives Considered

We are already using a lot of SAP products and are having quiet a big SAP application portfolio already, that is why SAP Commerce Cloud was out first choice, in terms of experience and ease of work with them. They are a great support till today whenever required, whether its delivery, decision or development.

Key Insights

Do you think SAP Commerce Cloud delivers good value for the price?

Yes

Are you happy with SAP Commerce Cloud's feature set?

Yes

Did SAP Commerce Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Commerce Cloud go as expected?

Yes

Would you buy SAP Commerce Cloud again?

Yes

Other Software Used

SAP S/4HANA Cloud, SAP Business ByDesign

Likelihood to Recommend

Product portfolio showcasing and management, look and feel, integration with other systems are few key features that gives great comfort to the organization, whereas the back office should be made easier to user, so that they can do the configuration on their own, and dependency from Vendors for such cases can be minimized.

SAP Commerce Cloud Feature Ratings

Comments

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SAP Commerce Cloud usage feedback for more than 3 years