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ServiceSkills has proven to be an effective solution for companies looking to improve their customer service skills, soft skills, …
Overview
What is ServiceSkills.com?
ServiceSkills.com is a corporate-focused learning management software solution offered by ServiceSkills.com.
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What is ServiceSkills.com?
ServiceSkills.com is a corporate-focused learning management software solution offered by ServiceSkills.com.
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Customer Service Training Solution - ServiceSkills.com
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ServiceSkills has proven to be an effective solution for companies looking to improve their customer service skills, soft skills, leadership, and team building. The software has helped new employees with no prior experience in customer service to develop the necessary tools to be successful in their roles, while also providing basic and advanced training to customer-facing staff such as call center employees, supervisors, and managers.
Users have reported a reduction in escalations and an increase in customer satisfaction due to the improvement in response time, email correspondence, adaptability and overall professionalism in their interactions with customers. Additionally, many users have found value not only professionally but also personally through the program by sharing personal customer service experiences highlighting what the service provider did right or wrong. ServiceSkills provides just-in-time skills training to customer service, leadership and business teams without requiring travel or reserving training rooms. The software has been particularly helpful for busy call centers that struggle to find time for process and policy training since it offers an endless content library that allows agents to take their professional development into their own hands. Overall, ServiceSkills has helped companies improve their level of customer service and telephone skills by providing standardized training and a portfolio of solutions that help leaders better manage their teams.
Remote learning: Reviewers have highly appreciated the remote learning feature of ServiceSkills.com, making training accessible from anywhere. This has been particularly useful during the COVID-19 pandemic. Many users felt that this feature helped them to continue their training and development without any disruptions.
Short and engaging modules: The short and engaging bite-sized modules offered by ServiceSkills.com have been well-received by reviewers who found them practical and easy to follow. Several users noted that they were able to complete these modules easily, even during downtime. This made it possible for a wide range of service points to be addressed conveniently.
Customer support: The customer support team of ServiceSkills.com has received high praise from multiple reviewers for being quick to respond and provide assistance when needed. Some users specifically mentioned their account manager as being very helpful in providing valuable tips and techniques that could be shared with staff to enhance their online training.
Outdated Interface: Some users found the user interface outdated and not intuitive. They suggested improvements to make it more modern and user-friendly.
Limited Reporting Capabilities: A couple of users expressed their dissatisfaction with the rudimentary reporting capabilities within the system. They suggested that an update to this feature would be helpful in generating better insights.
Course Relevance: Some users felt that some courses were too basic for experienced sales reps, while others found them irrelevant to their jobs entirely. They requested a revision of course content or an option for shorter courses with relevant topics.
Based on user reviews, there are three common recommendations for ServiceSkills.
Firstly, users highly recommend considering the addition of one-on-one call reviews and peer group feedback to supplement the Service Skills Training. This can enhance the learning experience and provide valuable insights for improvement.
Secondly, it is suggested that organizations take advantage of the trial account offered by ServiceSkills. This allows users to try out the wide variety of videos available and determine if they align with their specific customer service needs.
Lastly, users highly recommend watching the training videos in a group setting to encourage better understanding, discussions, and practical application of customer service skills to real business operations.
Overall, users highly recommend ServiceSkills as an effective tool for training employees in customer service skills. The software is considered valuable for any organization working with the public, providing relevant and enjoyable training modules. The responsive sales and implementation staff, along with regular updates and additions to training modules, are additional factors contributing to positive user experiences. Seeking feedback from other current customers is also recommended.