TrustRadius Insights
Surefire Local has been a solution to various business problems faced by its users. The platform has helped users with limited online …
Overview
What is Surefire Local?
Surefire Local provides local marketing software for small businesses to help them attract customers, grow profits, and maximize efficiency. Founded in 2010, Surefire Local champions small business owners who feel overwhelmed by the digital world and have been disappointed by…
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What is Surefire Local?
Surefire Local provides local marketing software for small businesses to help them attract customers, grow profits, and maximize efficiency. Founded in 2010, Surefire Local champions small business owners who feel overwhelmed by the digital world and have been disappointed by marketing agencies in…
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Product Details
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- Tech Details
What is Surefire Local?
Surefire Local Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Surefire Local has been a solution to various business problems faced by its users. The platform has helped users with limited online presence increase their digital awareness and exposure in a saturated market, leading to the generation of new leads. Users have appreciated the ability to perform most tasks from one site and update all sites simultaneously, saving them time and increasing productivity.
The platform's features, such as Geojuice and chatbot, have been useful for increasing exposure to local counties and engaging potential clients. Users have also found the capability to request a Google review with one click helpful in monitoring reputation. Surefire Local has helped users track leads from beginning to end, listen to recordings of phone calls, and quantify advertising efforts by providing insights into marketing tactics.
While some users have had negative experiences with Surefire Local's sales team and billing practices, others have had positive experiences with their account managers and customer service. Despite mixed reviews, Surefire Local has undeniably helped many small businesses solve issues related to their online presence and reputation management.
User-friendly Platform: Several users have reported that the Surefire Local platform is user-friendly and easy to navigate, allowing them to manage their digital marketing campaigns, websites, GMBs, and reviews in one central location. They appreciate the quick shortcuts and how it allows them to focus on other things while Surefire Local handles their digital marketing needs.
Helpful Features: Many users have found the various features offered by Surefire Local helpful for tracking leads from beginning to end and improving online visibility. The review management, check-ins with Geojuice, and leads tab are among the favorites of most users.
Exceptional Customer Service: Numerous reviewers have praised the personalized and attentive customer service provided by Surefire Local. They appreciate how professional and helpful the staff is throughout their interactions with them. From providing input/suggestions to reviewing all statistics regularly, they feel valued by Surefire Local's team.
Difficult to navigate: Some users have found Surefire Local's software difficult to navigate due to its complex interface and steep learning curve. Multiple reviewers have mentioned that it takes time to understand the functionality of the software, which can be frustrating for new users.
Poor customer support: Several reviewers have reported experiencing slow or unhelpful customer support from Surefire Local. They have noted delays in response times and a lack of resolution for their issues, leading to frustration and dissatisfaction with the service.
Expensive pricing: Many users feel that Surefire Local's pricing is too high for what they offer. Multiple reviews mention that even the basic package is costly, making it difficult for small businesses or those on a tight budget to justify investing in this software.
Users have made several recommendations for SureFire based on their experiences. The most common recommendations include:
- Take advantage of the monthly meetings with account managers, as they are valuable for business growth.
- Create a good connection with your representative at SureFire to streamline communication and meet your needs effectively.
- Consider hiring SureFire to help grow your business, especially if you don't have dedicated marketing staff. Users also appreciate SureFire's ease of use and installation process, as well as the excellent customer service provided by the company.