Item: TeamViewer
Rating: 9
Author: Verified User

Overall Satisfaction with TeamViewer

Implementation Rating

no it wasnt we deployed the solution and slowly and gradualy started to enable the features

Use Cases and Deployment Scope

Earlier connecting to the remote users was challenging but with TeamViewer life become easier now my team can take remote and share the files using TeamViewer or to fix the technical issues with out allocating a physical manpower

Pros and Cons

Pros

Most importantly, my support team can easily get access to the remote users to fix their technical issues
On a case-by-case basis, users need to share some heavily important files
support major platforms (Mac, Linux, Windows)

Cons

connectivity issue with slow internet networks
Earlier we were using the free version and we noticed limited features

Return on Investment

For remote office with 10-15 users we dont required physical on-site support can bemanaged remotly ehich make positive impact
I dont require to send engineer to the remote location on montly basics for health checkup now able to manage remotly
improve productivity by fixing the issue instantly

hardly a month after deployment as the end user adapted the platform which help us reduce the support cost and reduced the travel expenses

Alternatives Considered

Webex Meetings, GoToMyPC and TSPlus

Webex basically used for video calls and online meeting, GoToMyPC commercials are on the high side compare to the TeamViewer

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Other Software Used

Zoho Assist

Likelihood to Recommend

remote location were end users count low there we dont need to deploy physical rsource insted my team can manage the technical support related queries remotly

TeamViewer Feature Ratings

Comments

Please log in to join the conversation

Ying Qin
(Vendor Representative) commented 5 days ago
Hi TeamViewer user Thank you for sharing how your team supports users in remote locations. When the number of end users is low sending physical resources often isnt practical and your approach shows exactly where remoteaccess tools make a meaningful impact. Being able to troubleshoot guide users and resolve technical issues without being onsite keeps your operations efficient while still delivering timely reliable support. TeamViewer helps your team bridge that distance by giving you secure realtime access to those systems whenever assistance is needed so even remote locations receive the same level of care as your main sites. If youd like to explore ways to streamline even more of your remotesupport workflow feel free to ask and we can look at options together. Best Your TeamViewer Team