Item: TeamViewer
Rating: 9
Author: Cassandra Bernal

Overall Satisfaction with TeamViewer

Implementation Rating

TeamViewer is very easy to implement. You just need to download the software from their page, run the install files, create the administrator users and then the rest of the users, adjust the user permissions, and start connecting. You can also set up your account to personalize your profile. To buy the paid license just do 2-3 clicks in their very intuitive web page, send the payment and you're done

Use Cases and Deployment Scope

We use TeamViewer on daily basis to provide remote support to our clients. Usually to solve issues with their software, to give training sessions and being able to record the session with multiple users. Also, to control their computer to help them install and execute new updates and configurations. It works very well with us and also to our clients, since its easy to download and install

Pros and Cons

Pros

remote connection, stable sessions
allows to save your most common devices (quicker connections)
you can either connect to last connections or a brand new in a matter of seconds
Recording of sessions

Cons

I think more safety in the remote connection
better prices or promotions
function to turn a computer on remotely
subtitles available in real time

Return on Investment

what we pay for our licenses, is less than the 10% we would paid if we had to go to in-person meetings with our clients
improve our productivity, instead of attending 4 tickets a day, we take around 10-12 per person.
we save the meeting room rent, by just sending the link to everyone who need to join

since the first 3 months

Alternatives Considered

Microsoft Teams, AnyDesk and Zoom Events & Webinars

TeamViewer is an all in once app. We have remote control, simultaneous sessions with different clients, acceptable price for teams, training sessions, easy to use, multiuser connections, file transfer, screen recording, session recording, cloud storage. It also has better quality connection to the other end. you can also send message to your team, with no need to pay anything extra

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Other Software Used

Salesforce Data Cloud, Microsoft Teams, CONTPAQi Contabilidad, Intuit Mailchimp, Salesforce CRM Analytics

Likelihood to Recommend

we are a small technology company who provide support to our clients, some of them are large companies and some are small or one person companies. With that being said, we love how TeamViewer works and fits all our different clients, some have paid licenses, some have free licenses but all of them work great. We always have steady connections, hardly ever encounter any troubleshooting, and when we do, it's because of the wifi connection or the software version. it's secure and easy to use. I could say the only thing that is not that appropriate, it's for our banking clients which need a higher level of security to let us connect to their computers

TeamViewer Feature Ratings

Comments

Please log in to join the conversation

Best remote connection tool