TeamViewer is a software that help businesses to learn about their customers and engage with their employees in a much simplar and better way
October 10, 2025

TeamViewer is a software that help businesses to learn about their customers and engage with their employees in a much simplar and better way

Kishore Kunal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

Although I was not directly involved in the implementation of the software because that was completely done by our Tech Team but yes I did learn the initial features of the software and it was quite user friendly and I learnt about it's each and every component within 15 days and I will also recommend it to all the new startups that are looking forward for a customer retention and collaboration based software
TeamViewer is a third party software that helps us in connecting with different type of clients and employees that are working for our business. The software also helps us in communicating with all field staff with the help of audio and video calling, it also help us in give training to them and track their real time work

Pros

  • Building real time Communications
  • Multiple audio and video calls through personal devices
  • Simple and easy screen sharing with the whole team

Cons

  • Need powerful internet connection for complete collaboration
  • Does not work with iOS devices as there is no proper application available
  • The premium plan of this software is very costly and not beneficial for a small companies
  • Employees and customer retention has been increased by 53% from last year
  • The total percentage of our profit has also improved as now we are able to do better profits each financial year increasing compoundly at the rate of 23%
  • The liability of our website and application has also improved after installing Teamviewer in our company

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

We face real time challenges on the field as most of the time our staffs needs to explain about our services to clients so that they can get well educated about what the car detailing is? And in those scenarios we share our screens and do video and audio calls so that a better communication and information exchange can be done

TeamViewer Feature Ratings

8.0
Attended device access
8
Unattended device access
6
Mobile device access
10
Virtual device access
8
Multiple-display support
8
Multiple concurrent sessions
8
8.5
Camera sharing
8
Session transfer
9
8.8
File transfer
8
Instant message
9
Access to sleeping/powered-off computers
8
Session record
9
Annotations
10
7.0
Third-party software integrations
7
9.0
Role-based user permissions
9

Comments

  • Ying Qin | TrustRadius Reviewer
    Ying Qin
    (Vendor Representative) commented a month ago
    Hi Kishore Thank you for sharing your experience. The way your team uses realtime communication in the field really highlights how valuable the right remoteaccess tools can be. When staff need to clearly explain your cardetailing services and guide clients through the details having the ability to share screens and jump into video or audio calls makes those conversations far more effective. TeamViewer supports this process by providing a simple reliable way to communicate visually answer questions on the spot and ensure clients fully understand the services you offer. Its great to hear that these features help your team overcome daytoday challenges and create smoother more informed interactions with your customers. Best YingTeamViewer

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