TotangoPricing

Our organization has successfully unlocked more value from Totango than I've seen with the two other CS platforms I've used at

Centralized data source for disparate data Value drip automation

something from scratch. The data syncing was a huge challenge. I was in charge of implementing and standing up our initial environment. The data integrations … implementation and the ongoing maintenance of syncing/resyncing. If you are in charge of implementation, in my…

Price was the key.

The customer experience will improve and customers will realize even more value in our tool as the CS team leverages Totango to interact with customers. … Totango had a much cleaner UI and was much more affordable for a small company. Totango also looked like it would be more…

Totango was much more affordable and more functional than Gainsight and CSB

Increasing the lifetime value of existing customers.

although once you got started it would still be able to provide incredible value.

way. We could launch piecemeal and adapt to our business needs as we saw value in Totango, instead of having to create a masterpiece that would be complex

efforts and dependency between us and the customer to achieve their business value. … Because we sought out a tool which could help us out with the best 'time-to-value' due to customizable standardisation, we signed with Totango. (BT…

It would be nice to overlay different metrics/values together to see how they are running with each other. Better support documentation … highlighting engagements and client satisfaction related to different trackable values, health, and metrics. It might be less appropriate…

measure the performance of our agents and how good or bad are we at proving value for our customers. A year after we started using Totango, we have now implemented

Better price/quality ration.

Increasing the lifetime value of existing customers Better customer retention Better role rotation

Increasing lifetime value of existing customer Better customer retention Better customer engagement

Increases the lifetime value of customers Saves CSMs time

was Gainsight. It had all the features we were looking for, but the high price tag deterred us. As a startup, we want to ensure that we are lean and utilizing

success tools, but quickly abandoned those companies because of the hefty price tag. We recognized that this was something we needed, but did not yet have

Success and ChrunZero, we tried Totango due to it's zero cost of entry compared to a high set-up fee for the other platforms. … not ready to invest in a CS solution to start from somewhere, prove the value of the product and their work, and then move forward with an…

The cost of licensing.

handle and track. My job security depends on my ability to provide business value, and that is driven by customer satisfaction and renewal percentage. Totango

to switch from one platform to another as we get to see details like MRR Value, license count, utilization, last cadence, etc...

apply to use, but that doesn't make me feel like we are getting any less value out of Totango. If you ever find yourself curious about where your customers

CS teams as well. In my opinion, it's the CS tool that gives us the most value for the price. I was a bit sceptic about a year ago, but in 2020, they have … Totango has a lot of the features that Gainsight has, but it's a lot cheaper. Planhat was a good alternative to Totango…