Our Experience with Totango!
April 13, 2016

Our Experience with Totango!

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango is used mainly by the success team department to have an overview of client status and progress so team members are aware of their work. Other departments use it to have an overview of what's going on mainly and use the numbers if needed be it in sales or dev.
  • Dashboard makes it very quickly and easy to tell health status of individual clients.
  • As head of the customer success team, I can identify team capacity and performance via checking their profile on Totango.
  • There's clarity on long time value of client package worth.
  • Functionalities need improvement, we need AND & OR with smoother performance.
  • I need individual team member views that includes both their activities and clients they handle.
  • Health indicator shouldn't be based only on time, I need other factors to be allowed in.
  • Isn't in a stage to be able to see ROI yet.
Didn't evaluate others in my case, however it came in as a supporting system for our already existing Salesforce.
I don't have answers to that, have to check with the dev team.
I still refer to Salesforce views sometimes, as the views in Totango are not as easy to create or navigate through. Also the integration with Salesforce means an update in 24 hours when sometimes I need it instantly.

Totango Feature Ratings

Customer profiles
Automated workflow
Customer health scoring
Customer segmentation
Customer health trends
Engagement analytics
Revenue forecasting
Not Rated
Integration with Salesforce.com