Getting Started with the Community Edition if Great
March 08, 2021

Getting Started with the Community Edition if Great

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

Totango is being used primarily by our CS and Onboarding teams, with longer term plans to integrate Sales and Marketing.
  • Health Scores - gives us that snapshot and early warning system.
  • Onboarding - great for developing a repeatable process for onboarding.
  • Executive Console - Provides me with a great overview of everything.
  • Data Integration - With this could be easier as it is a blocker for us.
  • Self Learning - Would like to see a more comprehensive education section for new learners.
  • Still using the free community version, so ROI is great - just our time to get things set up.
Community edition was the key to getting us started.

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

No

Would you buy Totango again?

Yes

It is a lot to learn and implement. Need to be prepared for that, but the benefit of getting through all that is there.

Totango Feature Ratings

Product usage
5
Help desk / support tickets
6
NPS surveys
6
Customer profiles
8
Automated workflow
8
Internal collaboration
7
Customer health scoring
8
Customer segmentation
8
Customer health trends
8
Engagement analytics
8
Revenue forecasting
Not Rated
Dashboards
7
Role-based user permissions
8
API
5
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated