Totango is easy and moves you quickly in the right direction
December 01, 2020
Totango is easy and moves you quickly in the right direction
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is being used but the customer success team. It is a team of 3 people looking after about 135 clients each. The ratio is split with HI and LO touch. Before Totango, our internal communication and follow ups were deficient. We had no centralised view of what was going on and where the clients were heading. We had no way to track the frequency of their contacts with us. Our churn level was never a worry, but with Covid, everyone is requesting a little more TLC.
- I love the client profile you can build about each account.
- The ease with which one can set up the automatic emails and playbooks.
- Reporting is flexible, and the initial setup of all the blocks are really helpful.
- The Renewal process does not fit with our business model. If it could be a little more flexible, that might be helpful to us.
- A survey block, to be able to go deeper with the satisfaction of some clients.
- Better team alignment on where to put the effort with clients.
- Better timed and recurring NPS and CSAT results.
I selected Totango for the ease and speed of growing within the platform. The fact that it could connect easily to Salesforce and also have a javascript to connect in our software to get the usage data made the difference. And of course, the price was just perfectly within our budget.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes