TriNet Reviews and Ratings

Rating: 7.6 out of 10

Score

7.6 out of 10

Community insights

TrustRadius Insights for TriNet are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

High Satisfaction with Customer Service: Users have consistently praised TriNet for its responsive and accessible support team, with many highlighting the personalized assistance from dedicated HR representatives. Reviewers often mention the quick responses and ease of communication provided by the customer service team.

Comprehensive Benefit Program: Many users appreciate TriNet's benefit program for its ease of annual renewal, comprehensive health benefits for employees, and a wide range of choices available. They find the variety of benefit options along with professional support to be advantageous in meeting diverse employee needs.

Efficient Payroll Processing: Users find TriNet's payroll services to be straightforward and effective, commending the platform for its simplicity, efficiency, and timely updates on federal, state, and local requirements. The seamless payroll processing system is noted for enabling easy submission of expenses for reimbursement and PTO requests via the portal.

Reviews

790 Reviews

Thumbs up!

Rating: 9 out of 10

Incentivized

February 12, 2024

Use Cases and Deployment Scope

We are a small business that uses TriNet for payroll and benefits for our employees. TriNet services make labor management both time and cost effective. TriNet offers a number of HR and benefits tools and features including PTO, health insurance, 401(k) plans, life and disability insurance, etc. The onboarding process is simple and allows a smooth transition for new employees to become engaged.

Pros

Payroll tracking and auditing, salary revision and increment management
Benefit synopsis
Providing employee and company reports

Cons

I would love to have one person to contact (account manager per say) that can point me in the right direction with any issue that arises.
Provide client notice of any charges/fees in a reasonable timeframe.

Likelihood to Recommend

For the most part, TriNet has been responsive to our company's needs as a whole. However, there has been times when no response on certain issues have been addressed. I am still waiting for response on a 401K issue from December.

I would love to have hyperlinks for the different departments within TriNet readily available on the dashboard.

Alicia Brown

Office Administrator in Professional Services at HC3 (1-10 employees)

Vetted Review

4 years of experience

TriNet is awesome!

Rating: 10 out of 10

Incentivized

February 9, 2024

Use Cases and Deployment Scope

Benefits, Payroll, Onboarding/Offboarding, Recruitment, Leaves of Absences.

The business problems that the product addresses are streamlining our organization's operations, as well as ensuring that we are operating at maximum efficiency. TriNet has been a huge help to us in every single way imaginable from an HR perspective. The PEO model is the way to go in my opinion.

Pros

Recruitment
Benefits
Payroll
Leaves of Absences
Onboarding
Offboarding

Cons

Interface
Mobile access
Ease of Use
Customer Service

Likelihood to Recommend

I think that TriNet really adapts to scale. So organizations of any size can utilize it effectively. I think that TriNet will be most effective for small sized businesses, medium sized businesses, and not for profit organizations. The way that TriNet bundles all of its features into one easy to access package is absolutely remarkable.

Verified User

Professional in Human Resources (201-500 employees)

Vetted Review

1 year of experience

Review

Rating: 7 out of 10

Incentivized

February 7, 2024

Use Cases and Deployment Scope

I use Trinet for multiple purposes, for payroll, for time management and for hiring new employees and on boarding them

Pros

payroll
time management
HR

Cons

The staff does not return call on time
the time keeping portal glitches a lot
the on boarding seems to complicated for some employees

Likelihood to Recommend

I like that its a one stop shop and you could do everything under one platform. I believe it is very expensive and they don't seem to want to work with the individuals about their payment concerns

Verified User

Administrator in Corporate (11-50 employees)

Vetted Review

2 years of experience

Honest Review of Trinet

Rating: 8 out of 10

Incentivized

February 3, 2024

Use Cases and Deployment Scope

Trinet is used as a PEO for our organization. We utilize the benefits, performance, hiring, employee, and reporting functions daily. I love the chat because it is real time answers for most questions I have. Trinet allows us to house all of our needs for business within one entity.

Pros

Benefits
Hiring/ATS
Basic Reporting

Cons

Performance
Home page or dashboard
Response time to some claims

Likelihood to Recommend

For small business, this is a great platform. But, as the business grows, it may be more advantageous to seek independent benefits, work comp, or other services due to cost.

Sue Hemmer, MA, SPHR, SHRM-SCP

VPHR in Human Resources at Tiber Health Public Benefit Corporation (501-1000 employees)

Vetted Review

3 years of experience

View profile

TriNet Review

Rating: 3 out of 10

Incentivized

January 31, 2024

Use Cases and Deployment Scope

Our primary use is payroll. We are currently evaluating using it for its HRIS features such as; Recruiting, time off, performance management, document management, onboarding/offboarding...

Pros

Payroll processing is simple
Updates to federal/state/local requirements are conveyed to us via email.
Access to webinars and training are good.

Cons

Customer service from dedicated rep - Responses not timely, unclear responses, no follow up or confirmation from rep. Often times I need to follow up several times on emails. My rep has never picked up the phone when I called, or returned messages I've left. Lack of expertise in my opinion.
Text and phone support should be available for basic questions and they should have more knowledge so responses are available quickly. For general questions that I chat in or phone customer service about, they will simply create a ticket that goes back to my rep and then I still have to follow up to try and get assistance.
Training (such as performance reviews) should be recorded so that we can rewatch them. If there are concerns about changes affecting the info, there should be several disclaimers explaining that this information can change at any time and that it's highly suggested to watch the video within the next month of the recording date, for example.

Likelihood to Recommend

From my experience, TriNet is not user friendly or intuitive. In many cases, I feel it is not straightforward and there is a lot of red tape to make simple changes. We are often running into situations when we can't get something to work, due to permissions, which need to be adjusted by TriNet. Simple things like changing the name of a location.

Verified User

Administrator in Human Resources (11-50 employees)

Vetted Review

1 year of experience

More 4 Less

Rating: 10 out of 10

Incentivized

January 31, 2024

Use Cases and Deployment Scope

HarvestIQ uses TriNet as our one stop shop for people related needs, from payroll to benefits and inclusivity within our organization. As an administrator I touch TriNet everyday.

Pros

Broad benefits offerings
Customer service with real time response
Training selections

Cons

Ability to upload tables and libraries for customized App Integration syncing
Podcast for community outreach and human resource channel
Career building tools that can help teams highlight and advance their skill sets

Likelihood to Recommend

I found TriNet's buy in ability to be world class. Their consistency to engage with us without the overbearing pitching was well mannered and timely. TriNet checked all the boxes of why our company needed them.

Patricia Zurkan

Program Manager in Human Resources at HarvestIQ Inc (11-50 employees)

Vetted Review

1 year of experience

Stay away from TriNet!

Rating: 1 out of 10

Incentivized

January 5, 2024

Use Cases and Deployment Scope

We use TriNet in both Canada and USA for all PEO, Payroll, Benefit and HR solutions.

Cons

Customer Service
Knowledge of state and country laws, compliance, etc
Access to reports, private information, etc
Reasonable turn around on cases created because chat has no clue
Have their departments run cohesively
Access to benefit providers
this list could be endless

Likelihood to Recommend

good for US payroll - ONLY

anything else is not in their wheelhouse.

I'd give .5 rating if that was an option

Verified User

Manager in Human Resources (11-50 employees)

Vetted Review

2 years of experience

New To TriNet

Rating: 9 out of 10

Incentivized

October 17, 2023

Use Cases and Deployment Scope

We are a small startup with a team of around ten employees. TriNet offers incredible support and tools for us to provide to our employees. We are able to get the help we need when we need it. We are also able to understand what is considered competitive in benefit markets. The only downside is the platform is quite expensive compared to others that offer the same or better

Pros

Benefits
Support
User-friendly Platform

Cons

Price
not including 401k in the high prices

Likelihood to Recommend

Prior to me being in my position and managing our TriNet site, the person in my position failed to properly document the relocation of an employee from one state to another. TriNet was very responsive whenever I brought it to their attention to get it handled. However, once they recognised the issue, it took months for the resolution to occur

Verified User

Administrative Assistant (1-10 employees)

Vetted Review

1 year of experience

A Great Option for Small Businesses with a Multi-State Workforce

Rating: 8 out of 10

Incentivized

October 5, 2023

Use Cases and Deployment Scope

We use it as our HRIS, applicant tracking system, payroll provider, benefits broker, and I'm sure some other things that I can't think of off the top of my head! Our headquarters are located in a different country and our team in the US is small, so we have a limited number of employees on each team. I'm an HR department of one, so having the support of TriNet on the administrative side of things has been great so that I can also focus on the strategic side of my job.

Pros

Responsive support team, chats are answered quickly and the staff on the phone are easy to work with as well.
Payroll is easy, I just have to make sure that time off requests are approved in time, but if they're not they are easily added to the next payroll.
They make sure that we stay in compliance with all local, state, and federal laws and ordinances.

Cons

Building reports is not intuitive, especially the filter features. Most of the time I create a report that has way too much information and I have to go through and delete what I don't need.
As an HR professional, it's tough not being able to do some things myself - like adjusting PTO hours if needed. Though I understand that many companies using TriNet may not have anyone in HR or people without a lot of experience, so it is ultimately to protect their clients.

Likelihood to Recommend

If a company has a small or non-existent HR department, TriNet will be useful since they make sure your business is in compliance with federal, state, and local laws. If you don't have someone dedicated to payroll, they handle it and make it really easy. If you have a small team in general, in particular one that has employees in multiple states, it's great to be part of their benefits since you don't have to worry about only getting one expensive option and/or having to do something convoluted in order to make sure that team members in different states have health benefits that work for them. All employees in any state are offered a variety of coverage options and different price points.

Verified User

Manager in Human Resources (11-50 employees)

Vetted Review

2 years of experience

All-In-One

Rating: 9 out of 10

Incentivized

October 2, 2023

Use Cases and Deployment Scope

Trinet is used by our organization to run payroll for approx. 18 employees. I frequently use the Chat for Admin questions about handling new hires, terminations, pay codes, etc.

However, the one key concern that employees have is understanding what benefits are available to them for their state. These information on their specific/unique coverage, premiums, and deductibles should be available and easy to access.

Pros

Convenience of all in one service for payroll, benefits, HR
Payroll entry is easy
I-9 verification is convenient

Cons

Lower Pricing
Communication on Benefits

Likelihood to Recommend

Trinet is well suited for our company because it takes control of the compliance issues I would have to manage if I were not using a PEO.

It might be less appropriate if we wanted to save money and have an in house HR representative while using payroll software to process pay.

Verified User

Manager in Finance and Accounting (11-50 employees)

Vetted Review

3 years of experience

Loading Reviews List....

Home
,
HR Management
,
TriNet
,
Reviews and Ratings