Item: TriNet
Rating: 3
Author: Verified User

Use Cases and Deployment Scope

Our primary use is payroll. We are currently evaluating using it for its HRIS features such as; Recruiting, time off, performance management, document management, onboarding/offboarding...

Pros and Cons

Payroll processing is simple
Updates to federal/state/local requirements are conveyed to us via email.
Access to webinars and training are good.

Customer service from dedicated rep - Responses not timely, unclear responses, no follow up or confirmation from rep. Often times I need to follow up several times on emails. My rep has never picked up the phone when I called, or returned messages I've left. Lack of expertise in my opinion.
Text and phone support should be available for basic questions and they should have more knowledge so responses are available quickly. For general questions that I chat in or phone customer service about, they will simply create a ticket that goes back to my rep and then I still have to follow up to try and get assistance.
Training (such as performance reviews) should be recorded so that we can rewatch them. If there are concerns about changes affecting the info, there should be several disclaimers explaining that this information can change at any time and that it's highly suggested to watch the video within the next month of the recording date, for example.

Return on Investment

We are currently looking to move to a new HRIS and I feel TriNet doesn't seem to be able to accommodate many of our needs (Uploading of historical employee sdocuments for example)

We find the platform is overly complicated and not user friendly. The layout isn't always clear in my opinion. Any time we've tried to use the tools available to get answers, they never work, and customer service is unlikely able to assist us.

Support Rating

We have had problems getting good support since day one. When we complain and push, things seem to improve but only for a short time.

Alternatives Considered

We are still in the process of evaluating others. At this point, reasonable benefit rates are the top selling point of TriNet.

Key Insights

Do you think TriNet delivers good value for the price?

Are you happy with TriNet's feature set?

Did TriNet live up to sales and marketing promises?

Did implementation of TriNet go as expected?

I wasn't involved with the implementation phase

Would you buy TriNet again?

Other Software Used

Humi, Ashby

Likelihood to Recommend

From my experience, TriNet is not user friendly or intuitive. In many cases, I feel it is not straightforward and there is a lot of red tape to make simple changes. We are often running into situations when we can't get something to work, due to permissions, which need to be adjusted by TriNet. Simple things like changing the name of a location.

TriNet Review

Overall Satisfaction with TriNet