Thumbs up!
February 12, 2024

Thumbs up!

Alicia Brown | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We are a small business that uses TriNet for payroll and benefits for our employees. TriNet services make labor management both time and cost effective. TriNet offers a number of HR and benefits tools and features including PTO, health insurance, 401(k) plans, life and disability insurance, etc. The onboarding process is simple and allows a smooth transition for new employees to become engaged.
  • Payroll tracking and auditing, salary revision and increment management
  • Benefit synopsis
  • Providing employee and company reports
  • I would love to have one person to contact (account manager per say) that can point me in the right direction with any issue that arises.
  • Provide client notice of any charges/fees in a reasonable timeframe.
  • Improve Payroll accuracy
  • Effective and simple onboarding process
  • Improved efficiency for tax reporting
The dashboard is fairly easy to navigate and user friendly.
Overall the support has been responsive but could use some improvment.
During the pandemic all of our employees worked remotely and TriNet was readily accessible via computer or mobile device. There were no changes in day to day processes.

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

For the most part, TriNet has been responsive to our company's needs as a whole. However, there has been times when no response on certain issues have been addressed. I am still waiting for response on a 401K issue from December.
I would love to have hyperlinks for the different departments within TriNet readily available on the dashboard.

TriNet Feature Ratings

Employee demographic data
9
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
9
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View job history
10
Report builder
10
Pre-built reports
10
New hire portal
10