TrustRadius Insights
Truly is a versatile communication tool that solves a range of business problems for its users. According to customer feedback, Truly's …
Starting at $10 per month per user
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What is Truly?
Truly is a software solution used to build AI-Enabled bots that eliminate complex repetitive tasks for reps/managers, reduce manual errors and improve CRM data quality. Its no-code rulesets give out-of-the-box functionality (eg: parse new email body, parse email signature, etc)…
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Capture - Messaging
$10
Cloud
per month per user
Capture - Calendar Event Logging
$10
Cloud
per month per user
Capture - Email
$15
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://truly.co/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Truly?
Truly is a software solution used to build AI-Enabled bots that eliminate complex repetitive tasks for reps/managers, reduce manual errors and improve CRM data quality. Its no-code rulesets give out-of-the-box functionality (eg: parse new email body, parse email signature, etc) as well as enhanced operators for tasks natively in Salesforce. Primarily its functionality encompasses task logging, while the "Hyperautomation" solution provides more advanced automations, email and phone validation, and automated information tracking and record updating .
Truly Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Truly is a versatile communication tool that solves a range of business problems for its users. According to customer feedback, Truly's ability to seamlessly integrate with various devices and platforms allows users to access their company phone from anywhere, be it their computer or mobile phone. This convenience has made it effortless for users to make calls and take notes within the app, providing a streamlined experience. Additionally, the built-in text function in Truly has greatly improved communication efficiency by allowing users to text clients using their work phone number, eliminating the need for multiple devices or personal cellular data.
Truly's integrated system effectively tracks all calls, voicemails, and even integrates with email, making it easy for users to manage their communication in one place. Users have found this feature invaluable in simplifying workflows and increasing efficiency. Moreover, Truly's international calling feature has alleviated the problem of high international calling costs by allowing users to make international calls without using their regular phone plan.
The seamless integrations with popular CRMs, such as Salesforce, in Truly have been highly praised by users for enabling quick call reference and simple note-taking during sales-related discovery and demo calls. The call recording feature in Truly has also proven immensely valuable for learning and development purposes, de-escalation scenarios, and account prospecting. Users appreciate being able to listen back to phone calls in Truly and adjust files accordingly, ensuring accurate customer interactions.
Additionally, Truly provides an active work phone number without the hassle or expense of a physical work phone. This feature is particularly beneficial for on-the-go client communication as well as remote work situations where having a separate work number can enhance professionalism while maintaining privacy.
Truly's standout features continue to address common business challenges faced by its customers. The automated dialing and custom dispositions seamlessly sync with internal systems, making it easy to add notes and track calls while adhering to specific processes set by the business. By offering excellent call quality and reliable communication, Truly ensures that important interactions with customers are not lost.
One of the standout benefits of Truly is its ability to integrate with popular CRMs like Salesforce. Users have found this integration invaluable in saving time and improving efficiency by enabling quick and efficient call connections. Furthermore, the ability to sync unknown numbers with existing profiles in Salesforce has greatly enhanced communication and efficiency for users.
Users have also commended Truly's outstanding support, which has been highlighted as a valuable asset in facilitating better communication between themselves, their customers, and their team.
Overall, Truly solves a myriad of business problems
User-Friendliness: Many users have praised Truly for its user-friendly interface and easy navigation. They have found the software to be incredibly intuitive, making it simple for them to perform tasks and access important features. The visually pleasing design adds to the pleasant user experience.
Seamless Integration with Salesforce: Users have consistently highlighted the seamless integration of Truly with Salesforce as a highly beneficial feature. This integration allows for effortless syncing of activities and call logs, providing clear visibility into phone calls and facilitating efficient tracking and analysis of customer interactions.
Click-to-Dial Feature: The click-to-dial feature within Salesforce has been particularly helpful for users, significantly increasing their productivity rates. They appreciate the ability to make outbound calls easily and quickly, saving them valuable time and effort in their daily workflow.
Connectivity Issues: Some users have experienced frequent dropped calls and varying severity of connectivity problems with Truly. These issues have been mentioned by multiple reviewers, indicating that there are reliability concerns with the software's service.
Outdated User Interface: The user interface of Truly has been described as outdated and not visually appealing by several reviewers. This feedback suggests that the software may need a redesign to improve its aesthetics and keep up with modern design trends.
Limited Features and Integrations: Users have expressed frustration with the lack of certain features in Truly, such as call screening, setting a do not disturb timeframe, and saving contacts unless they are in Salesforce. Additionally, some users find the software lacking in administrative features and limited CRM integrations. These comments indicate that there is room for improvement in terms of functionality and integration capabilities offered by Truly.
Users recommend using the free version of BeanFlumper on their own system instead of the cloud version, especially for larger businesses with over 500 employees.
Truly is worth a trial and further exploration as it offers easy CRM integration and an easy-to-use interface. It is considered the best phone software available and has assisted users in many ways.
For easy access and efficient call routing, users recommend downloading the Truly app on both your phone and desktop. It is easy to use, can connect to Salesforce, and is used every day.
Integrating Truly with your cellphone is suggested for convenience, and it is also great for coaching as it can record calls.
Truly is highly recommended as a super easy tool that speeds up sales prospecting efforts. It is believed to be ahead of its competitors and highly recommended.
Truly is recommended, especially for smaller companies, as the billing is scaled to usage. The support and product are outstanding.
Truly is great for basic calling and texting but requires good internet for optimal performance. It makes workflow easier for teams dealing with inbound or outbound calls on a large scale.
Taking a demo of Truly is recommended if considering switching dialers, as it will make workflow much easier for teams dealing with inbound or outbound calls.
Truly is a great tool that streamlines admin tasks during sales days. It is found easy to stay organized with Truly and is believed to lack no functionality.
Getting to know the Truly team is suggested, as users believe you won't need another phone service again.
Watching videos and practicing the workflow between business tools and Truly is recommended to establish efficiencies.
Reaching out to Truly's support team for any issues and utilizing their suggestions is suggested to get the most out of the product. The support team is known to have a great sense of humor.
Giving Truly a shot is suggested, as users mention its great support and sales responsiveness.
Truly is found to be more customizable to operations compared to Aircall. The phone menu is flexible and Truly is believed to be a big productivity booster.
Asking about Truly's customer success process is recommended, as it was a pleasant surprise for users. Giving Truly a shot is suggested, especially if experienced pain points with other dialers.
Users trust Truly and believe it works well as a phone system/dialer. It is found reliable and appreciated for its insights provided by Truly's leadership team.
Making sure employees are comfortable using their cellphones as work phones or providing them with work phones and adding Truly is suggested.
There are no specific recommendations or notes mentioned in the last review.