Name: Truly
Price: 10 USD
Author: Truly.co

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Mobile App Development

Development

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Document Management

Dropshipping

Integrated Workplace Management (IWMS)

Enterprise

Accounting

Payment Gateway

Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Employee Monitoring

Employee Performance Management

HR Management

Payroll

Professional Employer Organizations (PEO)

Recruitment Agency

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

C/C++ Integrated Development Environments

Cloud Storage

Compliance Consulting

Configuration Management Databases

Data Quality

Distributed Denial of Service (DDoS) Protection

Fraud Detection

IT Alert Management

In-Memory Databases

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Remote Monitoring and Management

Tower Servers

Virtual Private Network (VPN)

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Competitive Intelligence

Consumer Ratings & Reviews

Content Management

Email Marketing

Email Testing

Market Intelligence

Marketing Automation

Presentation

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Multichannel Retail

Sales

Antivirus

Certificate Lifecycle Management

Secure Access Service Edge (SASE)

User and Entity Behavior Analytics (UEBA)

Security

Car Rental

Home Health Care

Insurance Agency Management

Legal Research

Library Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Sage CRM

Sage

Boomi

Salesforce Sales Cloud

Salesforce

Zoho CRM

Zoho

Informatica B2B Data Exchange (legacy)

Discontinued Products

SPS Commerce

MuleSoft Anypoint Platform

DemandTools

Validity

SalesDirector.ai

SalesDirector.ai, Inc.

Creatio

### Call Management
User sentiment varies regarding Truly's call management features. Some users appreciate the ease of taking client calls from various devices and the ability to distinguish them from personal conversations. However, there are concerns about occasional difficulties in picking up calls via laptops and instances of call disruptions, which can impact professionalism. The ability to track conversation history and take notes within the Truly app is highlighted as a useful feature for managing client interactions efficiently.

### Text Messaging and Communication
Users generally appreciate Truly's text messaging and communication features. While some users find the texting functionality to be limited, lacking support for pictures or links, others praise its simplicity and effectiveness for basic communication needs. The integration with Salesforce is highlighted as a key benefit, streamlining communication processes and ensuring activities are automatically recorded. However, there are concerns about the lack of synchronization between the mobile and desktop apps, leading to confusion with message notifications. Despite these drawbacks, the overall consensus leans towards the positive impact of Truly's text messaging and communication capabilities on user productivity and efficiency.

### International and Outbound Calling
Users generally appreciate Truly's international calling feature and its integration with outreach for enhanced communication capabilities. While some users have encountered occasional issues with the dialer when making international calls, these instances are infrequent and often attributed to the numbers being dialed rather than the platform itself. The overall consensus leans towards a positive experience with Truly's international and outbound calling functionalities, with the benefits of cost-effective international communication and streamlined outreach being highlighted by users.

### Salesforce Integration
Users generally praise Truly's strong Salesforce integration capabilities. While some users have noted occasional lag when updating records in Salesforce, the overall consensus is positive regarding the ease of syncing call data and activities with Salesforce. The ability to sync calls, track performance, and generate reports directly within Salesforce has been highlighted as a valuable feature by many reviewers. Despite minor issues with contact information syncing, users appreciate Truly's commitment to enhancing their Salesforce integration to streamline sales processes effectively.

### Mobile and Desktop Applications
User opinions on Truly's mobile and desktop applications vary widely. Some users appreciate the convenience of accessing their company phone through both their computer and mobile device, while others find the mobile app lacking in functionality and integration with the desktop version. The ability to track calls, voicemails, and texts across devices is praised by some, but others encounter issues with missed calls and discrepancies between the mobile and desktop formats. Despite mixed reviews, users generally acknowledge the potential of Truly's mobile and desktop applications but highlight areas for improvement in terms of usability and consistency between platforms.

### CRM and Data Integration
Users consistently highlight Truly's strong CRM and data integration features, particularly its seamless syncing with Salesforce for tracking activities like calls and texts. While some users mention occasional syncing issues, the majority appreciate the ease of integration and the ability to access CRM data effortlessly. The limited CRM integrations are noted as a drawback for smaller sales organizations not using Salesforce, but users express optimism that Truly will expand its compatibility in the future. The positive feedback on the application's interface, mobile app synchronization, and responsive customer support further underscores the value users place on Truly's CRM and data integration capabilities.

### Call Quality and Recording
Users consistently praise Truly's exceptional call quality and recording capabilities. While some users have expressed concerns about occasional drops in call quality, the majority appreciate the reliability and clarity of calls facilitated by Truly. The recording functionality has been highlighted as a valuable tool for quality assurance and training purposes, allowing for the identification of subtle nuances that can impact business outcomes. Despite some isolated instances of quality issues, the overall sentiment leans towards Truly's strong performance in call quality and recording features.

### Sales Enablement
Users consistently praise Truly's sales enablement capabilities. They highlight how the platform has significantly improved coaching opportunities for sales reps by providing high-quality call recordings that capture important nuances in conversations. This feature has been instrumental in enhancing training and development within sales teams, leading to better prospecting and account management strategies. Additionally, users appreciate the ease of reaching out to prospects and maintaining communication without relying on personal devices, ultimately streamlining their sales processes.

Users recommend using the free version of BeanFlumper on their own system instead of the cloud version, especially for larger businesses with over 500 employees. 

Truly is worth a trial and further exploration as it offers easy CRM integration and an easy-to-use interface. It is considered the best phone software available and has assisted users in many ways. 

For easy access and efficient call routing, users recommend downloading the Truly app on both your phone and desktop. It is easy to use, can connect to Salesforce, and is used every day. 

Integrating Truly with your cellphone is suggested for convenience, and it is also great for coaching as it can record calls. 

Truly is highly recommended as a super easy tool that speeds up sales prospecting efforts. It is believed to be ahead of its competitors and highly recommended. 

Truly is recommended, especially for smaller companies, as the billing is scaled to usage. The support and product are outstanding. 

Truly is great for basic calling and texting but requires good internet for optimal performance. It makes workflow easier for teams dealing with inbound or outbound calls on a large scale. 

Taking a demo of Truly is recommended if considering switching dialers, as it will make workflow much easier for teams dealing with inbound or outbound calls. 

Truly is a great tool that streamlines admin tasks during sales days. It is found easy to stay organized with Truly and is believed to lack no functionality. 

Getting to know the Truly team is suggested, as users believe you won't need another phone service again. 

Watching videos and practicing the workflow between business tools and Truly is recommended to establish efficiencies. 

Reaching out to Truly's support team for any issues and utilizing their suggestions is suggested to get the most out of the product. The support team is known to have a great sense of humor. 

Giving Truly a shot is suggested, as users mention its great support and sales responsiveness. 

Truly is found to be more customizable to operations compared to Aircall. The phone menu is flexible and Truly is believed to be a big productivity booster. 

Asking about Truly's customer success process is recommended, as it was a pleasant surprise for users. Giving Truly a shot is suggested, especially if experienced pain points with other dialers. 

Users trust Truly and believe it works well as a phone system/dialer. It is found reliable and appreciated for its insights provided by Truly's leadership team. 

Making sure employees are comfortable using their cellphones as work phones or providing them with work phones and adding Truly is suggested. 

There are no specific recommendations or notes mentioned in the last review.

Truly is a versatile communication tool that solves a range of business problems for its users. According to customer feedback, Truly's ability to seamlessly integrate with various devices and platforms allows users to access their company phone from anywhere, be it their computer or mobile phone. This convenience has made it effortless for users to make calls and take notes within the app, providing a streamlined experience. Additionally, the built-in text function in Truly has greatly improved communication efficiency by allowing users to text clients using their work phone number, eliminating the need for multiple devices or personal cellular data.

Truly's integrated system effectively tracks all calls, voicemails, and even integrates with email, making it easy for users to manage their communication in one place. Users have found this feature invaluable in simplifying workflows and increasing efficiency. Moreover, Truly's international calling feature has alleviated the problem of high international calling costs by allowing users to make international calls without using their regular phone plan.

The seamless integrations with popular CRMs, such as Salesforce, in Truly have been highly praised by users for enabling quick call reference and simple note-taking during sales-related discovery and demo calls. The call recording feature in Truly has also proven immensely valuable for learning and development purposes, de-escalation scenarios, and account prospecting. Users appreciate being able to listen back to phone calls in Truly and adjust files accordingly, ensuring accurate customer interactions.

Additionally, Truly provides an active work phone number without the hassle or expense of a physical work phone. This feature is particularly beneficial for on-the-go client communication as well as remote work situations where having a separate work number can enhance professionalism while maintaining privacy.

Truly's standout features continue to address common business challenges faced by its customers. The automated dialing and custom dispositions seamlessly sync with internal systems, making it easy to add notes and track calls while adhering to specific processes set by the business. By offering excellent call quality and reliable communication, Truly ensures that important interactions with customers are not lost.

One of the standout benefits of Truly is its ability to integrate with popular CRMs like Salesforce. Users have found this integration invaluable in saving time and improving efficiency by enabling quick and efficient call connections. Furthermore, the ability to sync unknown numbers with existing profiles in Salesforce has greatly enhanced communication and efficiency for users.

Users have also commended Truly's outstanding support, which has been highlighted as a valuable asset in facilitating better communication between themselves, their customers, and their team.

Overall, Truly solves a myriad of business problems

User-Friendliness: Many users have praised Truly for its user-friendly interface and easy navigation. They have found the software to be incredibly intuitive, making it simple for them to perform tasks and access important features. The visually pleasing design adds to the pleasant user experience.

Seamless Integration with Salesforce: Users have consistently highlighted the seamless integration of Truly with Salesforce as a highly beneficial feature. This integration allows for effortless syncing of activities and call logs, providing clear visibility into phone calls and facilitating efficient tracking and analysis of customer interactions.

Click-to-Dial Feature: The click-to-dial feature within Salesforce has been particularly helpful for users, significantly increasing their productivity rates. They appreciate the ability to make outbound calls easily and quickly, saving them valuable time and effort in their daily workflow.

Connectivity Issues: Some users have experienced frequent dropped calls and varying severity of connectivity problems with Truly. These issues have been mentioned by multiple reviewers, indicating that there are reliability concerns with the software's service.

Outdated User Interface: The user interface of Truly has been described as outdated and not visually appealing by several reviewers. This feedback suggests that the software may need a redesign to improve its aesthetics and keep up with modern design trends.

Limited Features and Integrations: Users have expressed frustration with the lack of certain features in Truly, such as call screening, setting a do not disturb timeframe, and saving contacts unless they are in Salesforce. Additionally, some users find the software lacking in administrative features and limited CRM integrations. These comments indicate that there is room for improvement in terms of functionality and integration capabilities offered by Truly.

Truly is a software solution used to build AI-Enabled bots that eliminate complex repetitive tasks for reps/managers, reduce manual errors and improve CRM data quality. Its no-code rulesets give out-of-the-box functionality (eg: parse new email body, parse email signature, etc) as well as enhanced operators for tasks natively in Salesforce. Primarily its functionality encompasses task logging, while the "Hyperautomation" solution provides more advanced automations, email and phone validation, and automated information tracking and record updating .

Capture - Voice

Capture - Video

Capture - Messaging

Capture - Email

Capture - Calendar Event Logging

Capture - Artificial Intelligence (transcription, call analysis, etc.)

Hyperautomation - Prospecting Automations

Hyperautomation - AI Enrichment

Hyperautomation - Salesforce Automation

LeanData is a solution built around account-based nurturing and account-based reporting. The nurturing aspect allows users to segment inbound leads by account details such as owner, active opportunity, customer, and sales stage.

Standard

Advanced

Premium

LeanData

Mediafly Intelligence360, based on InsightSquared's solution acquired by Mediafly in 2021, is a sales analytics and development platform that also supports demand generation analytics and SaaS reporting. It is designed for providing insights into sales processes, closing rates, pipeline and revenue forecasts, calculating KPIs, and market hiring processes.

Mediafly

Truly

Revenue Operations

Truly.co

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Revenue Operations Platforms

Truly

Overview

What is Truly?