Name: Twine AI
Price: 299 USD
Author: Twine

Customer Success Management Training

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Development

Academic Advising

Education

Board Management

Business Intelligence (BI)

Collaboration

Contract Management

Corporate Social Responsibility (CSR)

Desktop Publishing

Enhanced 911 (E911)

Environmental Health and Safety (EHS)

Manufacturing Execution

Project Portfolio Management

Enterprise

Accounting

Investor Relations

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Build Automation

Cloud Storage

Continuous Delivery

Converged Infrastructure

Data Center Cooling

Data Fabric

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed File Transfer (MFT)

Mobile Device Management (MDM)

Network Behavior Analysis

Network Performance Monitoring

Threat Intelligence

Value-Added Resellers (VARs)

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Audio Editing

Content Management

Email Marketing

Gamification

Local Marketing

Marketing Automation

Press Release Management

Product Information Management (PIM)

Screen and Video Capture

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Quote to Cash

Sales Coaching

Sales

Cloud Infrastructure Entitlement Management

Security

Apparel

Chargeback Management

Dental

Financial Services CRM

ID Card

Internet of Medical Things

Nonprofit Fundraising

Oil and Gas

Vertical-Specific

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Dovetail, headquartered in Sydney, aims to enable the world to create better products and services through deep customer understanding. Dovetail states they empower 45,000+ people, from agencies to universities to Fortune 100 companies, to make sense of their customer research in one collaborative research platform.

Professional

Dovetail

Twine AI

Enterprise Feedback Management

Twine is an AI-powered intelligence system that solves the critical challenge of trapped customer feedback in growing organizations. Unlike traditional feedback tools that require manual effort, Twine automatically extracts actionable insights from customer conversations and routes them to the right teams at the right time.
The platform creates a continuous flow of objective, evidence-based intelligence across product and go-to-market teams, eliminating the communication gaps that naturally develop as companies scale. This helps organizations make faster, more confident decisions that align with actual market needs. 
Twine's approach differs from conventional feedback systems in three key ways:
<ol>
<li>Zero-effort extraction: The AI agent works alongside your existing calls and tools, requiring no additional manual documentation from busy team members.</li>
<li>Revenue-connected insights: Every piece of feedback is automatically linked to business impact through CRM integration, allowing teams to prioritize based on potential revenue, not just frequency of requests.</li>
<li>Proactive intelligence routing: Rather than creating another dashboard to check, Twine delivers relevant intelligence directly to decision-makers in their existing workflows.</li><li> </li>
</ol>
Founded in 2024 and headquartered in Sydney, Australia, Twine serves product-led software companies struggling with the "intel trap" - where valuable customer intelligence gets caught in organizational silos instead of driving coordinated action. The company focuses particularly on businesses with distributed teams where time zones and geographical distance create additional barriers to knowledge sharing. 
For organizations that want to make customer-centric decisions without the overhead of traditional feedback systems, Twine offers a way to transform every customer conversation into an opportunity for improvement, alignment, and action.

Twine

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Enterprise Feedback Management Software

Twine AI

Overview

What is Twine AI?