Name: Updox for eMDs: Portal, Patient Experience Suite
Uploaded: 2018-08-23T17:45:37.000Z
Duration: 12 min 17 s
Description: Updox for eMDs: Portal, Patient Experience Suite

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Flowchart

Text Editors

Version Control

Development

Student Management

Education

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

IP PBX

Meeting Management

Online Notary

Enterprise

Accounting

Blockchain Payments

Cryptocurrency Wallets

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Change Management

Cloud Storage

Converged Network Adapters (CNAs)

Data Deduplication

Data Science

Email Verification

Firewall Security Management

Fraud Detection

Identity Verification

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Migration

Network Performance Monitoring

Network Traffic Analysis (NTA)

Output Management

Robotic Process Automation (RPA)

SaaS Management

System Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Data Cleansing

Digital Experience Intelligence

Email Marketing

Headless CMS

Marketing Automation

Screen and Video Capture

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Headless eCommerce

Sales

Operational Technology (OT) Security

Security

Aviation

Camp Management

Computer-Aided Manufacturing (CAM)

Construction Workforce Management

Last Mile Delivery

Nonprofit CRM

eDiscovery

Vertical-Specific

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### Document Management
User opinions on Updox's document management capabilities vary. While some users appreciate the convenience of being able to access and manage documents easily, others express frustration with certain limitations such as the lack of a print to fax option and difficulties in uploading documents to email. The platform's ability to streamline functions and provide a secure environment for handling patient information is acknowledged positively by some users. However, concerns about issues like duplicate patient files and challenges in finding specific patient documents indicate areas for improvement in Updox's document management features.

### Secure Messaging and Faxing
Users generally appreciate Updox's secure messaging and faxing features for their ease of use and efficiency in sending and receiving documents. While some users find the process of saving and uploading documents for faxing a bit cumbersome, overall, Updox is praised for streamlining the faxing process and providing a secure platform for communication. Users value the ability to send faxes directly from their EMR, saving time and improving workflow efficiency. Additionally, the real-time fax confirmation feature is highlighted as a useful tool for ensuring document delivery. However, there are occasional concerns raised about the reliability of the fax system, with some users reporting instances of lost faxes or difficulties in sending documents.

### Secure Data Transmission
User feedback on Updox's secure data transmission functionality is mixed, with some praising its ease of sending and receiving faxes and emails securely. However, there are concerns raised about the need for more spaces to send unsecured messages and difficulties in accessing the platform for sending documents. While some users appreciate the real-time fax confirmation feature and the ability to route documents efficiently, others express frustrations with manual processes like naming and connecting consent forms. Despite some drawbacks, Updox is generally seen as a reliable tool for securely transmitting data, with users appreciating its convenience and time-saving features.

### Telehealth Solutions
Users generally praise Updox's telehealth capabilities, highlighting the ease of use and convenience it offers for both providers and patients. The ability to conduct video chats, share documents, and streamline telehealth visits has been well-received by users. While some users have reported occasional connectivity issues and minor inconveniences, overall, Updox's telehealth solutions have been instrumental in enhancing patient care and practice efficiency.

### Patient Communication Tools
User sentiment regarding Updox's patient communication tools is varied. While some users appreciate the ease of texting clients and the ability to streamline faxes, others express frustration with issues like video calls not connecting well and limitations in text message character count. The platform's secure messaging and digital forms receive praise for enhancing communication with patients, but concerns are raised about difficulties in contacting support and slow response times. Despite some positive aspects like secure messaging and electronic faxing, users also highlight challenges such as inaccurate help documents and technical difficulties during installation.

### Digital Patient Engagement
Users consistently praise Updox's comprehensive patient communication features. The platform's digital patient engagement capabilities have garnered positive feedback, with users highlighting the ease of secure text messaging and video chat with patients. Additionally, the ability to streamline communication processes, such as appointment reminders and document sharing, has been well-received. While some users have mentioned minor drawbacks, such as challenges in setting up secure messaging for patients, the overall sentiment leans towards Updox being a valuable tool for enhancing patient engagement in a digital healthcare setting.

### Electronic Health Records (EHR) Integration
Users generally appreciate Updox's streamlined integration with electronic health records (ehr) systems. The ability to easily transfer patient records and information accurately, as well as the convenience of sending documentation securely through the Updox Patient Portal, are highlighted as key benefits. However, some users have noted occasional challenges with linking Updox with their EHR and the need for manual data input at times. Despite these minor drawbacks, the overall consensus leans towards Updox's electronic health records (ehr) integration being a valuable asset in enhancing workflow efficiency and communication within healthcare settings.

### HIPAA Compliance Features
User feedback on Updox's HIPAA compliance features indicates a strong appreciation for its ability to facilitate secure communication with patients and streamline administrative tasks. While some users express minor concerns about specific functionalities like HIPAA-compliant email and customization options, overall, Updox's HIPAA compliance capabilities are viewed positively for enhancing patient data security and improving operational efficiency. The platform's support for telemedicine visits and online form completion further contributes to a smoother and more compliant patient experience.

### Medical Forms and Workflow Automation
User feedback on Updox's medical forms and workflow automation features is mixed. While some appreciate the ease of creating digital forms and increasing form completion rates, others find the process of building forms tedious and lacking customization options. The inability to send prefilled forms to patients for signature and challenges with form branding are highlighted as areas for improvement. Despite some positive aspects like HIPAA-compliant communication and streamlined document handling, there are concerns about the software's compatibility with smaller practices and issues with lost faxes.

### Appointment Scheduling and Reminders
Users consistently highlight the convenience of Updox's appointment scheduling and reminders features. They appreciate the efficiency it brings to their workflow by streamlining the process of setting up appointments and sending timely reminders to patients. However, some users have expressed concerns about delays in resolving issues related to appointment scheduling and support response times. Despite these challenges, the overall sentiment leans towards the positive impact of Updox's appointment scheduling and reminders functionality on practice management.

### Practice Management Efficiency
User reviews consistently highlight Updox's positive impact on office workflow and efficiency. The platform's ability to streamline tasks, such as faxing and document management, has been well-received by users. Many appreciate the ease of integrating Updox with Practice Fusion, emphasizing the time-saving and user-friendly nature of the software. Despite some minor issues reported, such as delayed support responses and occasional technical glitches, the overall consensus leans towards Updox enhancing practice management efficiency for most users.

### Staff and Patient Coordination
Reviewers have expressed mixed feelings regarding Updox's provider coordination and routing features. While some users appreciate the convenience and efficiency of routing options for sending documents, others have raised concerns about receiving duplicate faxes and spending time on non-location-specific tasks. The ability to securely send patient information and organize files has been highlighted as a positive aspect, but challenges such as dealing with faxes from providers not in their location have been noted. Additionally, the implementation of video chat and texting during the COVID-19 pandemic was seen as a valuable addition to communication capabilities. Users have emphasized the importance of integrating Updox with specific business needs to maximize its effectiveness in streamlining staff and patient coordination processes.

### Patient Portal Services
User feedback on Updox's patient portal services is mixed. While some users appreciate the secure messaging, digital forms, and scheduling features, others express frustration with compatibility issues and limitations in using forms for patients through text. The platform's ability to streamline processes through auto-tagging and queues is highlighted as a positive aspect, but challenges such as difficulty accessing the EMDS public API and issues with merging patient charts are noted as drawbacks. Despite these varying opinions, the consensus seems to be that Updox's patient portal services offer a range of functionalities that can benefit both healthcare providers and patients.

Users have made several recommendations based on their experiences with Updox:

Transition slowly and designate a head person: Users recommend transitioning gradually from the physical fax machine to Updox's digital workflow. They suggest designating a head person who can train others in using the new system effectively.

Take advantage of user-friendly features: Users praise Updox for being user-friendly, reliable, and quick in sending faxes. They suggest exploring the various features that Updox offers to improve workflow speed and accuracy.

Ensure integration with other software and systems: Some users mention that Updox integrates well with Practice Fusion, an electronic health record (EHR) system. They recommend considering Updox's compatibility with other software, such as pharmacy software companies, to ensure seamless integration into existing business needs.

Overall, users highly recommend Updox for its ease of use, convenience, and its potential to improve workflow speed and accuracy. They also encourage listening to consumer feedback and continuously improving the software for better customer support.

Updox has proven to be a valuable solution for a variety of business problems faced by medical practices and other organizations. The software's e-fax feature, which allows users to organize and manage faxes, has streamlined workflows, saving time, paper, ink, and effort. Users have reported that the ability to rename and comment on faxes has been particularly helpful in improving productivity.

Telehealth services offered by Updox have also been instrumental in saving time and providing care to patients without requiring them to visit the doctor's office. This feature has helped to reduce staff burden while allowing patients to attend appointments from the comfort of their own homes. Additionally, the software's internal messaging system with color-coded tags has helped users communicate with coworkers and track tasks. The secure HIPAA-compliant texting and emailing features provided by Updox has further allowed for secure patient communication outside of appointments. Overall, Updox has proved itself as an efficient platform that streamlines basic communication with patients while reducing workload in medical practices.

Updox is a collaboration platform for out-of-hospital healthcare providers. Updox is integrated with more than 100 electronic health records (EHR) and pharmacy management systems and boasts users among more than 400,000 users and 150 million patients. Updox offers capabilities for patient engagement, provider communications and internal productivity that work together in the platform.

Professional

Managed Services

Kareo Engage

PatientPop in Santa Monica offers a medical office growth management platform, featuring patient management features (scheduling, appointment reminders, and patient satisfaction data collection), marketing automation and web presence, and other growth oriented features.

Foundation

Plus

PatientPop

Updox

Patient Engagement

Improving collaboration with Updox

Table of Contents:

01:58 - the results are in
04:26 - 
05:43 - immediate benefits
06:59 - 
19:00 -

Updox for eMDs: Portal, Patient Experience Suite

Table of Contents:

00:53 - partnership
02:09 - ensure patients play a role in their care
03:46 - “If you really want to connect and engage with your patients - you have to reach them where they live - which is on their phone. That’s the biggest benefit Updox offers. It lets us get in front of our patients without being annoying. We can share information via a simple text which is quickly becoming the easiest, fastest and most preferred way so many of us communicate.”— eMDs User Phil Boucher, Lincoln Pediatric Group 
04:20 - the patient experience
04:54 - 
05:43 - 
06:09 - 
06:37 - “Facilitating ongoing communication between patients and physicians via apps and online portal can improve engagement rates by 60% or higher”—MOBIHEALTHNEWS
06:59 - 
07:33 - 
08:20 - 
08:53 - 
09:06 - 
09:27 - 
09:31 - 
09:46 - 
10:27 - 
10:42 - 
11:00 - 
11:13 -  “I’ve been very impressed with how Updox supports patient engagement and allowing practices to build valuable relationships with their patients. It’s been great for our practice and those we serve.”—Phil Boucher, MD
11:44 - 
12:13 - Questions?

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