TrustRadius Insights
UrbanPiper solves a range of business problems for restaurants by offering an integrated platform that streamlines online orders, …
Overview
What is UrbanPiper?
UrbanPiper offers products, which include white-labeled and customizable websites and apps, a feature-rich CMS + CRM dashboard to manage and analyze online presence, customer segmentation and campaigning tools.
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What is UrbanPiper?
UrbanPiper offers products, which include white-labeled and customizable websites and apps, a feature-rich CMS + CRM dashboard to manage and analyze online presence, customer segmentation and campaigning tools.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Square POS?
Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.
What is Lightspeed Restaurant?
The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.
Product Details
- About
- Competitors
- Tech Details
What is UrbanPiper?
UrbanPiper offers products, which include white-labeled and customizable websites and apps, a feature-rich CMS + CRM dashboard to manage and analyze online presence, customer segmentation and campaigning tools.
UrbanPiper Competitors
- LimeTray
- Snackpass
- Mr Yum
UrbanPiper Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
UrbanPiper solves a range of business problems for restaurants by offering an integrated platform that streamlines online orders, inventory management, and delivery. With UrbanPiper's multichannel integration with delivery aggregators, restaurants can manage their orders easily and efficiently with unified data analytics and order management at low costs.
Restaurants using UrbanPiper's single dashboard for multiple aggregators can enjoy greater visibility on order times, stock levels, and sales performance, which can help identify opportunities to optimize menu options and pricing strategies. Kitchen teams can complete orders smoothly during rush hours with UrbanPiper's KOT feature. Additionally, the inventory automation and integration with delivery platforms in a single API reduces order loss and solves menu and inventory management problems.
By aggregating all delivery platforms into one interface, UrbanPiper saves restaurants time by allowing for easy menu and content management along with a live sales view that enables boosting online sales. Furthermore, its UP Prime feature helps multi-location restaurants manage orders efficiently from one POS system by allowing for quick order processing and role allocation. Overall, UrbanPiper fills the gap for eCommerce food startups without tech to start with while providing established businesses with a strong overview of their entire operation.
Convenient Order Management: Users appreciated the convenience of handling both in-store and online orders in the same dashboard, with some stating that it made their job much easier.
Responsive Support Team: Many users praised the support team for being highly responsive and helpful, providing prompt responses to queries and fast resolutions to issues.
User-Friendly Interface: Several users found the UI of the online portal and app provided by UrbanPiper to be quite awesome, with user-friendly dashboards that are easy to understand and maintain.
Limited customization options: Several reviewers have expressed dissatisfaction with the limited customization options available for UrbanPiper's UI/UX. Some users have stated that the lack of themes to choose from and customize at a deeper level has hindered their ability to create a unique look and feel for their platform.
Poor customer support: A frequent complaint amongst reviewers is poor customer support provided by UrbanPiper. Many users have reported delays in response time, with some queries remaining unsolved for up to 10-15 days. Additionally, there is no single point of contact provided by UrbanPiper making it difficult for users to escalate issues or seek help.
Lack of important features: Reviewers have commented on several missing features that they believe are essential for optimal use of the platform. Some users state that all features available on Swiggy & Zomato are not available on Urbanpiper, such as calling customers directly from the platform. Others suggest that detailed cohort analysis and more in-depth data analytics would be beneficial. Finally, some minor workflow-related features are also missing which can cause hassles during daily operations according to some reviewers.
Users commonly recommend Urban for the following aspects:
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Businesses appreciate the platform's ability to manage all aspects of their operations through a single dashboard. This feature allows them to streamline their processes and efficiently handle tasks such as inventory management, sales tracking, and customer communication.
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Users commend the Urban team for providing excellent customer support. They describe the support team as supportive and responsive, which helps businesses overcome any challenges or issues they may encounter while using the platform.
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Customers recommend Urban for its overall functionality and usability. They find the platform intuitive and user-friendly, making it easy for businesses to adapt to and navigate. This aspect enhances productivity and efficiency in managing their daily operations.
By implementing these suggestions, businesses can take advantage of Urban's comprehensive features, excellent customer support, and user-friendly interface to optimize their business management processes.