Highly recommend
June 05, 2025

Highly recommend

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

We use UserTesting for conducting qualitative research with both our customers and non-customers. We run moderated and unmoderated interviews, usability tests and surveys to test prototype designs, get user feedback on their experiences with our products, and understand our customer pain points in order to improve our product offerings and services. By using this tool, we are able to quickly create the test or surveys and gather insights almost instantly once we get feedback which helps with our turnaround time for our projects.

Pros

  • Scheduling automation
  • AI insights
  • Session metrics and breakdown

Cons

  • Including the option to add and manage multiple calendar syncs for scheduling
  • Quick turnaround time for research insights
Our UserTesting success manager has been very involved and helpful in our journey of learning to use UserTesting. He is constantly checking in on us and providing any information we request. It is also helpful that he is able to train others on the tool so that job isn’t only on one person.
I think it is great and with all the new features being added recently, it has been very successful. I just feel there could be more added such as allowing multiple calendars to be synced when it comes to scheduling and the Zoom feature could be improved as well.
With UserTesting, we have been able to circuit research faster for stakeholders which enabled them to improve products faster, make necessary user experience changes, understand what our customers want and need and informing business decisions.

Do you think UserTesting delivers good value for the price?

Not sure

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

Yes

Dovetail, Notion
If you are looking to run moderated interviews, usability testing or just gathering quick survey results, UserTesting would be a good fit whether you are a beginner company or a well established one. I think all companies should conduct research to better their products and services and to understand their consumers and UserTesting makes it very easy to do so. They also provide lots of resources to learn and personal help if needed.

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