Item: UserTesting
Rating: 8
Author: Verified User

Overall Satisfaction with UserTesting

Use Cases and Deployment Scope

I use it whenever I need quick user feedback to a certain redesign, or to current designs. Their feedback help me support some necessary improvements, and represent decisive feedback sometimes.

Pros and Cons

Pros

Get users for surveys
Feedback on online navigational issues
Getting a diverse pool of users

Cons

Highlight reels could have more editing features
The note snipped have a sharing option so people go there specifically and read the note
Overlay notes on video and not before video

Return on Investment

Reduce time of a certain journey - leading to more people trying the product
Evaluate the pleasantness and adequacy of sounds, leading to pleasant sounds incorporated in the product
Quick marketing perception tests - My brand is...leading to branding changes

I think it could be much improved. To me, the entire design feels outdated and would benefit from redesign. Also, the extracted excel sheets with data are not the most usable, at least for me. The relevant data is spread across multiple sheets and I have to pick the data.

Customer Insights

Mainly inform business key decidions. Decisor stakeholders are very sensitive to these sort of videos and audios

Key Insights

Do you think UserTesting delivers good value for the price?

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UserTesting go as expected?

I wasn't involved with the implementation phase

Would you buy UserTesting again?

Yes

Other Software Used

Miro, Slack, Google Workspace

Likelihood to Recommend

Well for testing prototypes and general interaction things.
Not so well for very specific use cases where users need to be users of your product

Comments

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Great for key business decisions