Efficient Way to Gather Authentic Input
October 01, 2025

Efficient Way to Gather Authentic Input

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

I have used UserTesting on research projects I have been on in the past where I have used this tool to conduct surveys, market research, user interviews and overall insights on a specific brand or product from diverse audiences.

Pros

  • Surveys
  • Diverse Audiences
  • Recording Features

Cons

  • Research Insights
  • Note Taking
  • AI features
  • Real time feedback
  • Research insights
  • Surveys
Their website does offer great tutorials on how to use features however their customer support is limited
They have great tutorials and an intuitive website
Quick access to authentic customer feedback has helped us move faster and make more informed decisions. Being able to easily reach the right audience allows us to validate ideas early, improve both digital and in-person experiences, and confidently guide product and service updates.

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

Yes

I think UserTesting is great if you want to connect to diverse audiences and get their real time feedback on a product service or brand

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