Vertex

Score8.6 out of 10

291 Reviews and Ratings

What is Vertex?

Vertex combines tax research with technology to improve tax accuracy and consistency on sales and purchase transactions. The automation aims to support high volume and complex transactions at speed and scale to streamline internal processes and improve audit performance. Integrations to ERP, e-commerce, procurement, and other billing systems enables a single tax engine to seamlessly support a growing business. In addition to tax determination, Vertex provides tools and services to automate and streamline exemption certificate management and compliance filings.

Categories & Use Cases

Media

Sales and Use Taxes
Software is capable of calculating and filing sales and use taxes.
Category average: 9.1
Geolocation for Tax Assessment
Ability to use geolocation, which is more precise than zip codes, for mapping taxes to specific jurisdictions.
Category average: 8.9
3rd-Party Software Integrations
Pre-built integrations with various systems such as ERP, ecommerce, CRM, invoicing and billing, accounting, and procurement applications.
Category average: 8

Cross-border Taxes
Software is capable of calculating and filing taxes, such as customs, across countries.
Category average: 8.3
Complex Tax Scenario Management
Ability to automate handling of tax holidays and other anomalies.
Category average: 7.3
Energy and Fuel Taxes
Ability to calculate and manage energy and/or fuel taxes.
Category average: 8.1

Ruthann Groves

Sr Tax accoutant in Corporate at Azuria Water Solutions (5001-10,000 employees employees)

Use Cases and Deployment Scope

We use Vertex to support both sales and purchase transactions, US Sales Tax and US Use tax.

Pros

The Vertex system is user friendly- when I have questions or run into any issue the Help Desk is always there to assist- very grateful for the help!
The system is reliable and keeps us up to date with any changes in tax rules/tax rates so this makes our jobs easier.
Communication and inclusion- Vertex does a great job on this- with the user groups and the Vertex Exchange, you get to interact with Vertex employees along with other users like yourself. You learn ho other companies are handling tax situations, and get ideas on what we can incorporate into our work to help get better results.

Cons

When I first sign into Vertex- the date defaults to like March 2025. So each time, I have to change to the current date.
In using Procurement, sometimes I find it difficult to match up what we are purchasing to the correct coding or sometimes we get accruals- because of the wrong setup, some are our user errors also.... We do lots of accruals reversals.
Those are the only two I can think of...

Return on Investment

The Vertex system helps us stay in tax compliance, so we have less liability when audited.
In using Vertex on the procurement side- there is more visibility to what the vendors are charging the company in tax, if a purchase is being overtaxed...or undertaxed. This is still a work in progress for us with all of our users.
That's all I can think of...

Usability

Vijay Vaidya View profile

Associate Director ERP and Tech lead in Information Technology at Alexion Pharmaceuticals Inc (5001-10,000 employees employees)

Use Cases and Deployment Scope

We use Vertex for VAT and US Sale tax. VAT is used for all transaction related to EMEA transaction ( Sales and Purchase). US sales tax is used for US and Canada only for Sales trnasactions

Pros

Tax rates and changes are automatically update as and when changes are effective in multiple countries
Vertex support mechanism is very good, any issues or tickets are handled well within the timelines
Integration of the Vertex system with ERP system is also very good

Cons

Vertex can do well in Tax reporting
Vertex needs to improve the country based Tax filing reports. We still rely on Tax Specialist to file the returns

Return on Investment

We had implemented Vertex in 2016 and have upgrade the system twice . The ROI has accomplished in 2019
The indirect tax team managing tax has been reduced from 10 person to 2 person.
The Technical team supporting the system has been reduced from 5 to 2

Usability

Alternatives Considered

Avalara and Thomson Reuters ONESOURCE

Other Software Used

Edicom, Thomson Reuters ONESOURCE, SNI, Coupa, BlackLine

Josephine Koziol

Global Tax Analyst in Finance and Accounting at Isagenix International (201-500 employees employees)

Use Cases and Deployment Scope

Isagenix uses Vertex as their primary tax solutions engine. Types of transactions are: E-Commerce Retail Sales Transactions Tax Types. Isagenix markets are Global: US SUT; AU, NZ, CA GST: EU VAT

Pros

Accuracy of tax determination to jurisdictional level
Address Cleansing
Report generation - easily created and understood
Ability to create tax rule changes
Simple Exemption Certificate record creation
Contracted with Vertex Managed Returns for US & CA reporting
Contracted with Vertex EU Managed Returns for NLD, ES, IT reporting
Simplicity of managing Drivers & Mappings
Vertex University
Vertex Annual Exchange

Cons

Log Files Area - Ability to search for a sales order in real time rather than pulling several files to find one sales order - this will help during live testing rather than waiting until the sales order is posted to the database.

Return on Investment

Due to the vast Vertex tax determination solution Isagenix has reduced its tax risk upon audit - especially with larger markets such as California, Washington & Canada
Isagenix has invested in educating their staff at Vertex Exchange and Vertex Learning
Vertex customer service and knowledge of their IT specialists has assisted Isagenix in launching new countries & jurisdictions

Usability

Alternatives Considered

Sovos Intelligent Compliance Cloud and Avalara

Other Software Used

Sovos Intelligent Compliance Cloud

Pete Pochop

Sr Tax Accountant in Finance and Accounting at Kyocera International Inc. (501-1000 employees employees)

Use Cases and Deployment Scope

We use Vertex for U.S. sales tax and U.S. use tax, including Sales and Purchase transactions. We also use SAP accelerator and LCR Tools.

Pros

Calculate SUT.
Help with AP PO calculations.
Provide transaction reports to support returns on demand.

Cons

Create a more user-friendly search feature for look-up tables with multiple pages.
When logging into Oseries, have the "as of date" default to the current date rather than the cached value.
Create a transaction report that allows for a single line for an invoice with taxes by the 4 categories listed horizontally rather than vertically for audits.

Return on Investment

It has allowed our procurement process to be more systematic, rather than requiring manual intervention.

Usability

Verified User

Analyst in Finance and Accounting (10,001+ employees employees)

Use Cases and Deployment Scope

Up until the end of the year we were using Vertex to assist with the filing of sales / use tax returns, but since that process has been outsourced we are no longer using that particular product. Now we are using the Vertex Tax Engine and Exempt Certificate Manager system to assist with the calculation of sales and use tax, and for storage of the exempt certificates.

Pros

Customer service is top notch, and always has been. Usually a question is answered / resolved during the initial call.
Products are simple and easy to use. This doesn't mean it's not a robust system, because it is. Vertex has made it very easy to use.
Vertex notifies of any changes happening at the state / local level in a timely manner, giving us the opportunity to react appropriately.

Cons

For the exempt certificate manager, would like to be able to complete and send exempt certificates right from the system
For the exempt certificate manager, would like to be able to send a link and have the customer complete and return their certificate for our review

Return on Investment

When I was filing the sales / use tax returns, I was able to get returns for ten different legal entities in 45 states filed in less than a week. If I had to do this with an excel spreadsheet, I don't know that I would have been able to do that by the deadlines. Being able to get the filings done in a short window freed me up to do other work.
Using the Tax Engine has made our addition of sales taxes to invoices simple, and the calculation of use tax complete without a second thought. Our customers are happier because they're being charged the correct amount of tax, or if they've provided a certificate being charged no tax.
We're almost looking forward to the next states sales tax audit as we figure the taxes have been properly managed, and all of the documentation needed to prove why no sales tax was collected from customers was submitted timely and on file. No more searching for a contact at the customer for their certificate!

Usability

Other Software Used

Oracle PeopleSoft ERP, Microsoft Excel

Avalara

TaxJar

CCH Axcess

Vertex

What is Vertex?

Categories & Use Cases

Media

Key Features

Top Performing Features

Sales and Use Taxes

Geolocation for Tax Assessment

3rd-Party Software Integrations

Areas for Improvement

Cross-border Taxes

Complex Tax Scenario Management

Energy and Fuel Taxes

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