Overview
What is Webio?
Webio is a developer of customer engagement software intended to streamline inbound and outbound customer communications across all channels. Webio’s Propensity Studio machine learning engine predicts the most likely outcome of customer conversations as they happen; routes,…
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What is Webio?
Webio is a developer of customer engagement software intended to streamline inbound and outbound customer communications across all channels. Webio’s Propensity Studio machine learning engine predicts the most likely outcome of customer conversations as they happen; routes, prioritizes…
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Product Details
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What is Webio?
The company's platform utilizes conversational artificial intelligence (AI) to automate and blend chatbot and live agent-customer conversations in any messaging channel at scale and features on-demand messaging, real-time data an application programming interface (API) and integration, enabling businesses to have effective and efficient customer conversations.
The Webio platform enables customers to conduct simple and more complex interactions through "over the top" communications applications such as Facebook Messenger, Viber, and WhatsApp combined with VoiceFirst interfaces such as Alexa and Google Home. Webio's powerful API's enable customers to integrate organisational data, people and services into the flow of your customer interactions.
The platform enables users to connect and engage with all customers, even those that are hard to reach. Customers will engage in channels of their choosing, not yours and the ability to add new channels when needed to make successful connections. Webio uses Natural Language Understanding (NLU) and other AI tools to all conversations, optimizing for the specific outcomes your organisation values most.
Webio Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
