Wingman (legacy product)

Wingman is a legacy Conversation Intelligence product for recording, analyzing, and coaching sales conversations. On June 15, 2022, Clari acquired Wingman as part of its Revenue Collaboration & Governance strategy to incorporate conversation data into the Clari Revenue Platform and reduce dependence on manually entered CRM activity.

Following the acquisition, Wingman was integrated and renamed Clari Copilot. Wingman is no longer an independent product; its conversation-intelligence capabilities became part of Clari Copilot, which captures recorded conversations, converts unstructured interaction data into structured insights, and delivers real-time guidance for revenue teams.

Key Capabilities

• Conversation capture: Records sales conversations for later review and analysis.
• Conversation analysis: Identifies interaction patterns and extracts insights from recorded customer and employee conversations.
• Real-time guidance: Delivers in-call prompts and contextual recommendations to sellers.
• Sales coaching: Supports feedback, training, and methodology reinforcement through conversation data.
• Revenue insights: Surfaces conversation-derived information to help revenue leaders identify deal risk, messaging gaps, and execution issues.
• CRM-data enrichment: Converts unstructured conversation data into structured insights that supplement manually entered CRM records.

Audience & Use Cases

• Audience: Sales representatives, sales managers, enablement teams, revenue operations, and revenue leaders.
• Use cases: Reviewing sales calls, coaching representatives, reinforcing sales methodology, identifying buyer concerns, and improving the accuracy of revenue-process insights.

Technical Specifications

• Product status: Legacy product; acquired by Clari and integrated as Clari Copilot.
• Acquisition date: June 15, 2022.
• Core data source: Recorded customer and employee conversations.
• Analysis model: Conversation data is processed into structured insights for sales and revenue workflows.
• Guidance model: Real-time seller guidance and post-call coaching support.
• Platform context: Formerly part of the Clari Revenue Platform’s conversation-intelligence capability.