Name: WorkplaceBuddy
Author: WorkplaceBuddy

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Service Mesh

Development

Alumni Management

School Management

Education

Board Management

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Cloud Cost Management

Cloud Storage

Database Performance Monitoring

Email Verification

Fraud Detection

IP Address Management (IPAM)

IT Asset Disposal

Integration Platform as a Service (iPaaS)

License Management

Low-Code Development

Managed IT Service

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

Network Simulation

NoSQL Databases

Rack Servers

Tape Storage

Wireless LAN

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Digital Rewards

Email Marketing

Marketing Automation

Online Proofing

Screen and Video Capture

Social Media Management

Survey & Forms Building

Video Editing

Web Analytics

Website Builder

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Consulting

Sales

API Security

File Integrity Monitoring

Security Orchestration, Automation and Response (SOAR)

Security

Animation

Construction Management

Debt Collection

ID Card

Last Mile Delivery

Municipal

Vertical-Specific

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WorkplaceBuddy is a digital adoption platform designed to assist organizations in enhancing digital skills and promoting digital adoption among their employees. This solution caters to businesses of various sizes, from small enterprises to large corporations. Professionals across different industries, including business executives, IT personnel, HR professionals, and Microsoft Partners, can benefit from WorkplaceBuddy's features and resources to improve their digital proficiency.

## Key Features

**Digital skills intelligence**: According to the vendor, WorkplaceBuddy provides organizations with valuable insights into the digital skills of their workforce through a comprehensive assessment. This assessment helps identify skill levels, strengths, and areas for improvement within the organization.

**Chatbot**: WorkplaceBuddy features a 24/7 chatbot that offers instant support and answers questions related to Microsoft 365. The vendor claims that it provides a wide range of information and short videos for further learning.

**Learnings**: WorkplaceBuddy offers bite-sized videos called "learnings" that cover various topics related to Microsoft 365 apps. These videos provide step-by-step instructions and tips to help users enhance their skills.

**Campaigns**: According to the vendor, WorkplaceBuddy includes targeted campaigns that deliver relevant content and engagement to users over a period of time. These campaigns focus on specific topics, such as Microsoft 365 apps or WorkplaceBuddy scenarios, and provide a series of messages and learnings to drive continuous learning and improvement.

**Your Buddies**: WorkplaceBuddy features a network of digital experts called "Your Buddies." Users can connect with colleagues or external experts who are skilled in specific Microsoft products, allowing for personalized help and support.

**Personalized learning journey**: According to the vendor, WorkplaceBuddy creates a personalized learning journey for each user based on their preferences and needs. This journey is continuously updated based on the user's progress and preferences.

**Proactive targeted campaigns**: According to the vendor, WorkplaceBuddy's campaigns proactively engage users and ensure they stay focused on their learning goals. These campaigns are sent through chat in Teams and provide messages and learnings related to specific topics.

**Microsoft 365 online video training**: WorkplaceBuddy offers over 1,300 online video trainings covering Microsoft 365 applications such as Teams, Outlook, OneDrive, SharePoint, Excel, and Planner. According to the vendor, these trainings are easily accessible and allow users to learn at their own pace.

**Create your own knowledge/skill topics**: WorkplaceBuddy allows users to create their own knowledge and skill topics, including their own products or systems. Users can share their expertise with colleagues and create resources to help them.


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IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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WorkplaceBuddy

Overview

What is WorkplaceBuddy?