TrustRadius Insights for Wufoo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Simple and Intuitive Interface: Many users have praised Wufoo for its simple and intuitive user interface, stating that it is easy to navigate even for non-technical individuals. The drag-and-drop functionality allows for effortless form creation without the need for extensive training.
Helpful Customer Support: Several reviewers have commended Wufoo's customer support team for their promptness and personalized assistance. Users have reported receiving clear and concise answers to their questions, often accompanied by specific recommendations tailored to their individual forms.
Wide Range of Form Options: Wufoo offers a wide range of form options and formats, including radio buttons, checkboxes, and text fields. This flexibility enables users to create forms that cater to their specific needs and requirements. Some users appreciate the inclusion of side boxes for additional information, which helps prevent confusion and provides context for the questions being asked.
We use the program to take meeting attendance. We create a QR code to the link and have people complete it when they arrive/log-on. We also use it as an embedded form on our website. It takes responses for donations and address updates, as well as other public information gathering.
Pros
ease of use
simple platform
embedded forms work well
links easily with Paypal
Cons
sometimes getting responses are clunky
figuring out how to have it send email responses can be clunky
Likelihood to Recommend
simple, user friendly. Easy for anyone to use because you don't to sign up to submit a form.
We use it on our website so candidates can apply to our job openings. We have several opened positions and we have a Wufoo form in each. It allows us to review candidates and also gather data. We also use it inside our online courses since it can be integrated very easily.
Pros
Customize forms
Export data
Modify existing forms
Integrate forms to websites and courses
Cons
The design could be a little more customizable
The design could be more dynamic
Likelihood to Recommend
Wufoo is well suited when someone needs to gather data from visitors. It's not so well suited when you need to have people send files over 25MB in size. That's the limit and it's pretty low. We use it for resumes and MS Word files, so the size is okay for us, but might not be the case for other needs.
VU
Verified User
Representative in Human Resources (11-50 employees)
Wufoo is used across our entire organization. We use it for many purposes, such as an effective way for asking for vacation time and sick leave. Additionally, we have used Wufoo for creating registration forms for our annual youth conference and marriage conference. Wufoo allowed our guests to register for our annual conferences easily online.
Pros
Wufoo creates neat and user-friendly online forms.
Wufoo helps us effectively gather data from our constituents.
Wufoo helps us implement our annual events.
Cons
Wufoo could improve their design options.
Wufoo could perhaps explain their name better (maybe a tagline?).
Likelihood to Recommend
Wufoo is well suited for any scenario in which a company desires to create an effective online form. For example, if you were hosting an event and you needed a simple, clean-looking registration form, Wufoo would be the way to go!
Wufoo does not appear to be the most elaborate and ornate option for creating a form - so, if you desire opulence, perhaps look at a less streamlined alternative.
We currently use Wufoo to manage several different forms, for different purposes and departments within the company. It is easy to set up, deploy, talk to other apps, etc. It allows customers, potential employees etc. easily interact with us.
Pros
Ease of use.
Easy setup.
Communication with 3rd parties.
Failsafe for info.
WordPress compatibility.
Cons
It would be nice if it had more customization, could go wider, etc.
Better size responsiveness.
Plug and play CSS.
Likelihood to Recommend
If you are looking for a quick and easy solution to to create forms for your web site, for really any reason at all, Wufoo is the best solution for you! We currently use it to capture prospects info, and integrate directly to our CRM, as well as take online applications for jobs. A third use captures emails and releases a "Free Report."
We have been using Wufoo to support multiple clients for quick and complex surveys, contact forms, lead generation, and registration for events. It is used mainly because of the ease of use and the quick setup of a new form. In some cases, we even use it internally within the company to conduct small surveys about company activities.
Pros
Easy of use
Rich feature set
Cons
The interface looks old and is not update for some time (apart from the new home page)
Themes are lucking complex customizations (still they are very easy to use)
Likelihood to Recommend
The most common scenarios for Wufoo are forms and surveys that can be generated easily with the use of the build it fields. Literally, in minutes a simple survey can be created and added to an existing page on a website. If more complex surveys are needed with more advanced fields and login for displaying different content based on the answers of the user, then Wufoo does not have those advanced tools. Survey Monkey (the parent company of Wufoo) can offer this.
We use Wufoo for any form (lead gen, contact, market research) where we want to ensure we'll be able to log all submissions. Have the option to transfer them to a different program for analysis or use (Google Docs, Email Marketing, CRM, etc.). Wufoo's extensive catalog of integrations makes that easy.
Pros
Great pricing
Extensive list of native integrations
Cons
Wish there was more customizability with how the form looks embedded on a website.
Wish there was better onboarding or a smaller learning curve for more advanced customizations.
Likelihood to Recommend
If you only need a handful of simple forms and therefore don't need to pay for a complex form builder that would be overkill, Wufoo is always a top 3 choice. Usually, with straightforward form needs, it comes down to your exact specifications and exactly how many you need - that's where most form providers differ on their free and cheap plans.
Wufoo is a very versatile tool and we’ve used it in many ways, from lead generation to recruitment. As a result, Wufoo ended up being used by almost every area of our organization.
One of the key advantages that helped Wufoo spread as much, is its simplicity. There’s little to no training required to start using it effectively which means that virtually anyone in the organization can use it.
Yet it is powerful enough to customize and integrate with many other systems.
Pros
Wufoo helps to create data inlets for company processes.
Wufoo helps gather feedback from customers and create reports.
Cons
Customizing forms so that they appear seamlessly in web pages requires more technical expertise.
Integrating with other systems for automation can be tricky.
Likelihood to Recommend
Wufoo helps a lot whenever there is data that needs to be collected quickly and simply. It also works well to distribute data and reports.
Some of the processes where it’s especially useful are: when collecting information about candidates for a recruitment process; when gathering customer feedback; when executing a quick general purpose survey.
Here at USEmergAlerts incident Notification Service, we use WuFoo for our Customer Support forms, Emergency Incident Tip Forms, as well as our Dispatcher Applications. These forms are used by all users of my company. By utilizing WuFoo for our online Form needs, it not only simplifies our application process, as well as our support system, but it also allows us to keep the data filled for each person who fills out the form. I've been using Wufoo for 5 years now, and I can still pull the data from the very first application that was filled out.
Pros
Very user-friendly. I think a 10-year-old can create a form with ease. That's how simple it is.
Customer service is very prompt. I've never had any issue with being assisted.
Cons
I think the monthly submissions should increase. As of now, you get 100 submissions per month. That's not a whole lot.
I would like it if the Submissions that are emailed out would come in HTML format instead of text format. Sometimes it can be a little confusing.
Likelihood to Recommend
I have used different products in the past. I am most please with Wufoo because it is easy to use, has multiple ways for your form to be displayed on your website, and submissions can be sent multiple ways as well. We use WuFoo for support emails from our customers, for dispatcher applications, as well as people sending in emergency incident tip information. This is the perfect program for us.
We use it company-wide. Mainly, we use it to gather service requests from our customers in an efficient and effective manner. The requests are formatted and sent to our support desk in Zendesk using Zapier. Other uses include requests to be part of a beta, or marketing surveys.
Pros
Form logic.
Embedded forms.
Cons
Modern form styles.
Update ui.
Likelihood to Recommend
They are great for customer forms or internal form use. I'm not sure if they have mobile-friendly form styles. If you need out of the box integrations, then you will need another program to help connect your forms.
Wufoo is being used by our organization to collect registration and travel information for our board members and speakers for our meetings. We use it organization-wide, but the majority of the use is done in my meetings department. It solves the business problem of collecting that data in a secure location we can revisit as needed.
Pros
Has a wide variety of question templates.
Stores information so you can go back to it when needed.
Cons
When looking at the completed forms, it doesn't cycle out the N/A information, so you have to weed through all answers even if they are N/A.
It allows you to use the email link multiple times so someone can submit multiple forms.
Likelihood to Recommend
Well Suited: Surveys. Response forms (ie collect travel and hotel information for an upcoming meeting). Speaker data collection (ie bios, photos, session descriptions).
Less Appropriate: Actual meeting registrations. Those are better suited for technology specially developed for that with money handling capabilities. Abstract submissions -- again, those are best suited for technology where you can rate the submissions, etc.
