Wufoo - Funny name but it makes forms easy and professional
Thomas Perez | TrustRadius Reviewer
December 20, 2019

Wufoo - Funny name but it makes forms easy and professional

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Wufoo

Here at USEmergAlerts incident Notification Service, we use WuFoo for our Customer Support forms, Emergency Incident Tip Forms, as well as our Dispatcher Applications. These forms are used by all users of my company. By utilizing WuFoo for our online Form needs, it not only simplifies our application process, as well as our support system, but it also allows us to keep the data filled for each person who fills out the form. I've been using Wufoo for 5 years now, and I can still pull the data from the very first application that was filled out.
  • Very user-friendly. I think a 10-year-old can create a form with ease. That's how simple it is.
  • Customer service is very prompt. I've never had any issue with being assisted.
  • I think the monthly submissions should increase. As of now, you get 100 submissions per month. That's not a whole lot.
  • I would like it if the Submissions that are emailed out would come in HTML format instead of text format. Sometimes it can be a little confusing.
  • User-friendly.
  • Customizable.
I have used EmailMeForms in the past, and to be honest, they are very similar, but WuFoo's forms look way more professional. I like the fact that you can fully customize the look and feel of the form, add your own branding, and images and the fact that after submission they can be redirected back to your website instead of a generic Wufoo "thank you for your submission" page.
  • Customer Surveys
I have used different products in the past. I am most please with Wufoo because it is easy to use, has multiple ways for your form to be displayed on your website, and submissions can be sent multiple ways as well. We use WuFoo for support emails from our customers, for dispatcher applications, as well as people sending in emergency incident tip information. This is the perfect program for us.

Wufoo Feature Ratings

Survey templates
7
Themes
8
Custom logo/branding
10
Question design help
10
Multiple question types
10
Survey logic flexibility
8
Response tracking
8
Data export
10
Standard reports
10
Custom reports
10
Analytics
10
Access controls
10
Compliance
10

Evaluating Wufoo and Competitors

Yes - I first used Cofeecup Forms. wasn't thrilled with it at all. The forms looked very basic and were not very user-friendly. I then found out about E-Mail me forms, and I was very happy with E-Mail me forms and used it for 2 years. I was on an affiliates website and filled out their support form, and it was really nice. very professional-looking, and looked great. I asked them about what forms they use, and he recommended WuFoo. I started with Wufoo just to test it and fell in love with the program. the best one I have seen yet.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Analyst Reports
  • Third-party Reviews
Third-Party review. My Affiliate has been using Wufoo for years. he was very helpful in my decision to switch to Wufoo forms rather than continuing to use EmailMeForms.
I think I should have shopped around for a bit more prior to just picking the first one that had a good review. Everyone reviews are different because they have their own opinions, but now, I look at other reviews, then test out the program or product myself prior to fully going live with it.