TrustRadius Insights
Yoco has successfully addressed several key business problems, greatly enhancing the user experience for both business owners and …
Overview
What is Yoco?
Yoco is a point-of-sale payments provider for small businesses in Africa. Yoco helps 100,000 small businesses in South Africa get paid in-store, online, and on the go.
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What is Yoco?
Yoco is a point-of-sale payments provider for small businesses in Africa. Yoco helps 100,000 small businesses in South Africa get paid in-store, online, and on the go.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.yoco.com/za/fees
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Shopify?
Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.
What is Square POS?
Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.
Product Demos
Yoco Workshop: Flip to (also) getting paid online
YouTube
Product Details
- About
- Competitors
- Tech Details
What is Yoco?
Yoco Video
Yoco Competitors
- Square POS
- Lightspeed Retail
- Shopify POS
Yoco Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Yoco has successfully addressed several key business problems, greatly enhancing the user experience for both business owners and customers. International travelers, often facing longer transaction times and frequent declines when using their cards, have found Yoco's easy-to-use point of sale system to be a game-changer. By reducing transaction times and increasing acceptance rates, Yoco has alleviated the embarrassment that arises from declined transactions, ensuring a seamless payment process for businesses and their clients.
In addition to resolving payment challenges for international travelers, Yoco offers a range of features that streamline operations for businesses. The ability to add all products to the point of sale system has significantly improved inventory management and simplified the purchasing process. Staff members can easily access pricing and stock availability, enabling them to serve customers efficiently. Furthermore, the option for customers to purchase vouchers not only boosts business but also provides financial relief for business owners.
Yoco's online transaction capabilities have proven to be a valuable asset for businesses looking to expand their reach and increase revenue. With secure online payment links, businesses can now accept online transactions with confidence and peace of mind. This feature opens up opportunities to engage with a wider customer base and tap into new markets. Additionally, Yoco's dedication to exceptional customer service ensures that users have access to assistance whenever needed, guaranteeing a smooth experience throughout their journey with the product.
Overall, Yoco effectively solves various business problems such as declined international card transactions, inventory management inefficiencies, limited payment options, and lack of customer reach. Through its user-friendly point of sale system and online transaction capabilities, Yoco empowers businesses to enhance their operations and create a seamless payment experience for customers.
Sleek Design and User-Friendly Interface: Several users have praised the sleek design of Yoco's newer model machines, highlighting the visually appealing aesthetics. They have also found the large touch pad to be useful, indicating that Yoco has taken into consideration both form and function in their product design. This attention to detail enhances the user experience by providing a practical interface that is easy to navigate.
Flexible Pricing Structure: Reviewers have appreciated Yoco's fee reduction as turnover increases. This feature demonstrates Yoco's commitment to supporting business growth and incentivizing users to increase their sales volume. By offering a flexible pricing structure, Yoco acknowledges and rewards the efforts of its customers, allowing them to optimize their costs as they scale their businesses.
Reliable Payment Processing: Users consistently report quick and issue-free payment processing experiences with Yoco. This positive feedback suggests that Yoco has prioritized developing a robust platform that ensures seamless transactions for its users. The reliability of payment processing not only saves time but also instills confidence in both users and their customers when conducting financial transactions through Yoco's system.
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Poor Customer Service: Several users have expressed frustration with the nonexistent and lacking customer service provided by Yoco. They feel that the support team lacks basic comprehension skills and often provides unsubstantiated actions, simply referring them to the merchant agreement, which they find unhelpful.
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Lengthy Resolution Process: Users have complained about a lengthy resolution process when dealing with issues or disputes. They mention delays in payouts and express concern about the negative impact it could have on their small businesses. Some users believe that there is a lack of communication within the Yoco team, leading to further delays in resolving problems.
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Lack of Responsiveness: Many reviewers have criticized the lack of responsiveness from Yoco's onboarding team. Despite being long-standing customers, they report delayed responses and requests for additional documentation for verification purposes. Some users mention sending multiple follow-up emails but receiving no response, adding to their dissatisfaction with Yoco's overall customer support experience.