Zisson Interact

Zisson Interact is a cloud-based and omnichannel contact center solution offered by Zisson AS. According to the vendor, this product is designed to provide flexible communication and customer service solutions for small to large companies, including call centers, customer service departments, sales teams, support teams, and the retail industry. With its comprehensive features and seamless integrations, Zisson Interact aims to optimize the customer experience and streamline communication processes.

Key Features

Queue prioritization and routing: According to the vendor, Zisson Interact offers the ability to personalize and optimize the customer experience by recognizing callers, collecting information, and routing inquiries. The product aims to prioritize callers to ensure they reach the appropriate destination and meet their needs, contributing to a professional first impression with effective routing.

Hybrid bot: The vendor states that Zisson Interact allows customers to navigate based on their questions and choose between a chatbot or a human representative. This feature aims to reduce customer wait time and provide quicker answers, improving communication and accessibility.

Integrations: Zisson Interact offers seamless integration with third-party applications such as CRM/ERP systems, as per the vendor. This integration aims to enhance user experience, increase efficiency, and boost productivity. The product also provides open APIs for further customization and adaptation to meet specific company needs.

Statistics: According to the vendor, Zisson Interact offers rich statistical reporting on multiple levels. This feature provides key figures and raw data to adapt to business logic and offers visualization of agent's key statistics on inquiries, presence, and average response time.

IVR (Interactive Voice Response): The vendor states that Zisson Interact enhances customer satisfaction with self-service options and visualizes service flow using a flowchart. This feature continuously adapts the content of the flowchart to match the process and customer journey, aiming to provide a seamless and efficient experience.

Switchboard: Zisson Interact is a full-fledged, modern contact center solution with switchboard functionality, according to the vendor. The product is 100% cloud-based, multi-channel, and easy to use. It is scalable to the size and needs of the business, ensuring a smooth and efficient communication process.

Emergency Preparedness: According to the vendor, Zisson Interact provides a quick overview of customer history to ensure excellent customer service during emergency situations. The product aims to efficiently route calls and note caller information, contributing to a prompt and effective response.

IP PBX (Private Branch Exchange): The vendor states that Zisson Interact offers an overview of customer history for better customer service. The product provides efficient call routing and note-taking features, offering a full-featured contact center solution with switchboard functionality.

Screen sharing and video: Zisson Interact aims to improve customer support and loyalty with screen sharing and video capabilities, according to the vendor. This feature enhances customer satisfaction through personalized interactions and facilitates more personal customer interactions via video.

Written media: According to the vendor, Zisson Interact allows businesses to gather all written inquiries in one system for easy follow-up with customers. The product connects multiple channels like email, chat, and social media in one inbox, offering automatic routing, bot integration, GDPR compliance, and valuable insights through statistics and analysis.