Name: Zisson Interact
Author: Zisson AS

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Search

Enterprise

Accounting

CTRM

Financial Research

Financial Risk Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

3D Printing

API Design

Cloud Migration

Cloud Storage

Component Content Management

Configuration Management

Data Pipeline

Database DevOps

DevOps

Disk Cloning

Fraud Detection

Integration Platform as a Service (iPaaS)

Interoperability

M2M Application Development

Managed Public Cloud Infrastructure

Network Performance Monitoring

Product Implementation Services

Relational Database Management Systems

SaaS Backup

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Data Management

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Attribution

Marketing Automation

Referral Marketing

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Sales Enablement

Sales Training

Sales

Data Loss Prevention

Security

Awards Management

Construction Accounting

Construction Takeoff and Estimating

Digital Forensics

Fleet Management

Hospital Management

Insurance Agency Management

Veterinary

Vertical-Specific

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Zisson Interact is a cloud-based and omnichannel contact center solution offered by Zisson AS. According to the vendor, this product is designed to provide flexible communication and customer service solutions for small to large companies, including call centers, customer service departments, sales teams, support teams, and the retail industry. With its comprehensive features and seamless integrations, Zisson Interact aims to optimize the customer experience and streamline communication processes.

## Key Features

**Queue prioritization and routing**: According to the vendor, Zisson Interact offers the ability to personalize and optimize the customer experience by recognizing callers, collecting information, and routing inquiries. The product aims to prioritize callers to ensure they reach the appropriate destination and meet their needs, contributing to a professional first impression with effective routing.

**Hybrid bot**: The vendor states that Zisson Interact allows customers to navigate based on their questions and choose between a chatbot or a human representative. This feature aims to reduce customer wait time and provide quicker answers, improving communication and accessibility.

**Integrations**: Zisson Interact offers seamless integration with third-party applications such as CRM/ERP systems, as per the vendor. This integration aims to enhance user experience, increase efficiency, and boost productivity. The product also provides open APIs for further customization and adaptation to meet specific company needs.

**Statistics**: According to the vendor, Zisson Interact offers rich statistical reporting on multiple levels. This feature provides key figures and raw data to adapt to business logic and offers visualization of agent's key statistics on inquiries, presence, and average response time.

**IVR (Interactive Voice Response)**: The vendor states that Zisson Interact enhances customer satisfaction with self-service options and visualizes service flow using a flowchart. This feature continuously adapts the content of the flowchart to match the process and customer journey, aiming to provide a seamless and efficient experience.

**Switchboard**: Zisson Interact is a full-fledged, modern contact center solution with switchboard functionality, according to the vendor. The product is 100% cloud-based, multi-channel, and easy to use. It is scalable to the size and needs of the business, ensuring a smooth and efficient communication process.

**Emergency Preparedness**: According to the vendor, Zisson Interact provides a quick overview of customer history to ensure excellent customer service during emergency situations. The product aims to efficiently route calls and note caller information, contributing to a prompt and effective response.

**IP PBX (Private Branch Exchange)**: The vendor states that Zisson Interact offers an overview of customer history for better customer service. The product provides efficient call routing and note-taking features, offering a full-featured contact center solution with switchboard functionality.

**Screen sharing and video**: Zisson Interact aims to improve customer support and loyalty with screen sharing and video capabilities, according to the vendor. This feature enhances customer satisfaction through personalized interactions and facilitates more personal customer interactions via video.

**Written media**: According to the vendor, Zisson Interact allows businesses to gather all written inquiries in one system for easy follow-up with customers. The product connects multiple channels like email, chat, and social media in one inbox, offering automatic routing, bot integration, GDPR compliance, and valuable insights through statistics and analysis.

Zisson Interact is a cloud-based and omnichannel telephone exchange that supports flexible communication and customer service solutions for inquiries from telephone, web chat, e-mail, chatbot, social media and SMS. The platform can be integrated with several third-party applications such as CRM/ERP systems to improve the user experience and increase efficiency and productivity, and it offers open APIs.

Cyprus based company 3CX offers an IP PBX phone system.

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Zisson Interact

A PBX (Private Branch Exchange) is a telephone switching system that manages ingoing and outgoing phone calls for a company's personnel. An IP PBX does this and also switches calls through Voice over IP (VoIP).

IP PBX

Zisson AS

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What is Zisson Interact?