Easy and effective IP phone system
September 13, 2017

Easy and effective IP phone system

Troy Alcorn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8

We are using our 8x8 IP phone for the entire business organization. Using my 8x8 IP phone, I can change locations and keep my business number constant. It also gives me the ability to access my voicemail and phone account on the web or from my cell phone.
  • I haven't had any issues with it since it was installed, so I don't have any interactions with customer service really. The reliability has been exceptional.
  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
I believe an IP phone system has many pros and few cons. You can take it with you where ever you go, all you have to do is plug it in and it connects.

8x8 X Series Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
7
Call reports
5
Directory of employee names
Not Rated
Answering rules
9
Call recording
9
Call park
9
Call screening
9
Message alerts
9
Video conferencing
Not Rated
Audio conferencing
9
Mobile app for iOS
Not Rated
Mobile app for Android
7