Overall Satisfaction with 8x8
As our employees split between multiple locations in 3 countries US (Mountain View, CA, Austin, TX), Canada (Surrey, BC), and India (Pune, MH), we use 8x8 to allow us to communicate internally and externally with our customers. The service is primarily used by all employees in US and Canada, sales, support, service delivery, managers and management alike. It allows us to communicate effectively with our North American customers seamlessly and provides an ability for them to reach any employee alike.
- Ease of setup, activation, and getting started.
- Excellent customer service especially follow up to close and resolve the issue.
- Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
- Screen sharing is not an asset and leaves lots to be desired.
- Audio quality suffers in a meeting when connected via computer.
- It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.