Good product, works well for past 6 years
Updated May 17, 2018

Good product, works well for past 6 years

Ashish Shah | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8

As our employees split between multiple locations in 3 countries US (Mountain View, CA, Austin, TX), Canada (Surrey, BC), and India (Pune, MH), we use 8x8 to allow us to communicate internally and externally with our customers. The service is primarily used by all employees in US and Canada, sales, support, service delivery, managers and management alike. It allows us to communicate effectively with our North American customers seamlessly and provides an ability for them to reach any employee alike.
  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.

8x8 X Series Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
7
User templates
9
Call reports
9
Directory of employee names
7
Answering rules
9
Call recording
10
Call park
9
Message alerts
8
Video conferencing
5
Audio conferencing
5
Mobile app for iOS
9
Mobile app for Android
Not Rated