8x8 Review for Large Sales Divisions
October 30, 2019
8x8 Review for Large Sales Divisions
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
Our sales department uses 8d8 for phone systems, Caller ID, phone recording, call statistics, live monitoring and training. Our sales organization is about 80-100 reps who also use the program as a communication tool.
- Call Recording
- Call Stats
- Inside Communication
- Calling internal vs external
- Trans IDs are only made live for 2 weeks
- Does not let the customers type in the extension for the 1 rep they wish to speak to
- ROI has been a time saver on sending voicemails since it has a feature to allow recorded voicemail drops
Tenfold would always time out and stop working in the middle of our workday. This was a painful experience to reps who were unable to automatically log their calls, and bring up the caller ID system to easily identify our customer accounts. This problem has stopped with 8x8 since it's cloud-based.
Do you think 8x8 Contact Center delivers good value for the price?
Not sure
Are you happy with 8x8 Contact Center's feature set?
Yes
Did 8x8 Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Contact Center again?
Yes